grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,991 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on digital gift card to be emailed to my son, paid $100 yet my son never received the gift card needed today. In chat, they said they had to escalate the problem to another department. I told them my son needed the gift card now, they couldn't fix the problem, I asked for a refund, they said no. So now I have to protest the charge through my bank. Will never use Grub hub again, don't waste your time buying a digital gift card, they are totally incompetent. Just ordered the digital card from Door dash, arrived to my sons email within 5 minutes, screw you Grub hub, you lost my business forever and my bank will refund my money since my son never received the card. Terrible customer service.”

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Posted 4 years ago

“This is 3rd time I ordered Grubhub and they waited until items were almost delivered to tell us not everything was available! The worst delivery company ever!!”

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Posted 4 years ago

“Ordered sandwiches from Subway and no one would accept the order. Worthless and lazy. You would be surprised by the additional tip at the door. No problem, doordash came through.”

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Posted 4 years ago

“Grub hub is actually terrible - prices and customer service is horrendous”

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Posted 4 years ago

“Horrible- I ordered a salad and I got cheese fries and a burrito plus the receipt clearly showed the wrong address, contacted grub hub for a full refund of merely $18.00 and no response.”

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Posted 4 years ago

“If I could give ZERO stars I would. The driver dropped off a $100 worth of food to the wrong address. It is not the first time. It takes, of course, up to 5 business for a refund. So, no food and no money for days. It is an awful experience. Customer service has no empathy and no recourse for inconsiderate drivers who just drop off your order wherever they please. They Grubhub driver who was responsible for the delivery of this order is a JERK and I hope they see this post.”

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Posted 4 years ago

“I HATE being lied to. I pay a monthly fee for free delivery but several times I have been charged a delivery fee. Upon phoning I was told that restaurant does not participate. I then went back online and saw "free delivery". A second call to a different person got me an admission that it should have been free. I supposedly will be receiving a refund in 5 days. I also wonder what the "service fee" is.”

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Posted 4 years ago

“I ordered wings from Wings Over Fort Worth around 5pm. The wings were supposed to arrive at 5:49pm. I waited 2 and half hours and never received my wings. The driver switched to another driver out of the blue, with no explanation, and mysteriously, my order got cancelled. This is ridiculous. I'm hungry and now I don't have anything to eat. Thank you.”

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Posted 4 years ago

“Twice now Grub Hub has brought food to my house and the orders have been wrong. I pay a lot of money for this service. I’m a nurse and I’m tired when I get home from work. I expect to get the right food. When I’m missing half of my order twice now, I won’t be using them again. Do your job right!”

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Posted 4 years ago

“They supposedly guarantee on time delivery, but orders get delayed. Sometimes multiple times. And every time that they delay the order, they send a different driver. I had one order get delayed until after the restaurant was closed. They cancelled that order. Most recent order was picked up by the wrong driver. How does that happen? That order was also cancelled. I will not order from them again!”

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Posted 4 years ago

“my gift card order was cancelled because there was not a delivery driver available. I went on chat line an asked for a number to talk to a human about getting the money put backn on my card. She directed me to a site to pay $1.00 for an answer and that the service would be so much a month after that.. Totally ridiculous.”

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Posted 4 years ago

“Worst company I ever delt with. Out of 8 orders 3 were wrong and 2 were never delivered. Not very good canceling membership”

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Posted 4 years ago

“Ordered and had 5 different drivers. An hour after the delivery time the order was cancelled. Never again.”

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Posted 4 years ago

“Terrible- took soooo long and customer service was gawd awful.”

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Posted 4 years ago

“Your drivers stole my food and your chat support hung up on me… terrible business”

grubHub 1 star review on 30th April 2022

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Posted 4 years ago

“They refuse to refund me back my money from the restaurant I will never ever order from grub hub ever again and I tried to delete my grub hub account but they refuse to delete my grub hub account”

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Posted 4 years ago

“I ordered my food and specifically chose face to face contact because the first time I had ordered food it never got delivered to me but went to a different house that had my same street number. I decided to give them a second chance. Again my food did not get delivered. I texted the driver to ask where it was and he said it's off to the side of the house. That is not what I had asked for I asked for someone to hand me my food so I was sure it made it to me this time. Luckily GrubHub did refund my money and gave me a $5 coupon for next time. One there will be no next time and two now I have no dinner. I work a full-time job and in five and a half months pregnant and just wanted a relaxing dinner at home. PB&j it is I guess.”

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Posted 4 years ago

“The fees are outrageous. Ripping customers off. Between the tips delivery fee and service charge almost equals the cost of the meal...ridiculous. will never use again..they are driving a little over a mile. Also beware the tip is calculated based on the service and delivery fees”

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Posted 4 years ago

“Take yhis as your sogn to never order using Grubhub. I've been a loyal customer to grubhub for almost a year and I continously had issues with my orders. At times, part of the order was missing, items were prepared wrong (for example I ordered a salad and they gave me a wrap/sandwich) or in this case, my entire order just never showed up. I contacted them and they do process my refund even with some resistance. However, tonight, I got the usual text that my order was outside and when I go outside there's nothing. I contact customer service and they tell me I can't be refunded because I have too many refunds on my account. I try calling the driver, no answer. I call Grubhub to see if they would offer any solution if I can't get a refund. They insist no, I explain that none of this is my fault for the things that have been wrong with any of the orders I've placed. Its between the restart and the driver. At this point I'm literally walking around my apartment complex to see if my order was placed at the wrong door and bottom line, they ABSOLUTELY REFUSE to refund me my money. I am so very disappointed and I can't even believe that's allowed. They never asked for proof which I would gladly have given each time because I've never lied about the orders being wrong. They never attempted to contact the drivers as some agents have done in the past to confirm if there was any issue with delivery. My advice? DO NOT use this delivery service. My advice to restaurants? Don't use grubhub for your delivery drivers either. Because if the restaurant is not to blame, this delivery is just gonna drag your name in the mud.”

grubHub 1 star review on 25th April 2022

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Posted 4 years ago

“grubhub is ridiculous. they said i cant get a refund for something i never received because i had "unsual refunds in the system" what the hell.?? why should i have to pay almost a hundred dollars for stuff i never received????”

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Posted 4 years ago

grubHub is rated 1.1 based on 1,991 reviews