grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,896 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,896 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible on drivers in every aspect. Customers tip like we're still in the 1950s.”

Helpful Report

Posted 4 years ago

“ZERO STARS. We are a pizzeria and partnered with Grubhub months ago. I canceled because I was not happy with their ordering/confirming system. They called again saying they changed and so we tried them again this past August. However, we just canceled again because they allowed a customer who placed a $50 order to cancel the order 12 minutes after I confirmed the order (already in the kitchen / almost ready to go out) due to a "change of plans" then proceeded to charge my restaurant $70.01 to reimburse the customer! Not only did they waste our food, they charged us for it! plus tips and processing fees. Wasted my time by having to call GrubHub to get the reimbursement and proceed to charge me a processing fee on an order that Grubhub allowed to be cancelled. (so I didn't get the full reimbursement. THEY MADE ME PAY FOR MY OWN FOOD) Now that I've canceled, they continuously call my store even though I've told them many times there is nothing to talk about being that I've canceled for a reason!!! They are nasty and rude, disrespectful to my business and employees. GRUBHUB SUCKS.”

Helpful Report

Posted 4 years ago

“Grubhub is way overpriced. You'll end up paying more than double of what you paid for the food (which is also marked up in price already on their site). They do have a Grubhub+ service though. Surely that fixes things, right? No. You pay extra money every month to get "free delivery", when in reality you're knocking off maybe a fraction of the extra they steal from your wallet. Also to get the benefits you have to purchase a certain amount of food. Want something light from one place? Too bad, screw you, buy more if you want to enjoy the benefits of a service you already pay extra for. There is no way to tip after a delivery. I assume they already pay their drivers, so really you shouldn't be needing to tip at all given how terribly overpriced it already is (unless they underpay their drivers, in which case mark another thing against them). Absolutely terrible. Avoid Grubhub, and especially avoid their nonsense Grubhub+ service. You get no benefits from it. It is almost stealing.”

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Posted 4 years ago

“Never again. It’s cold, half of my order never came and of course I can’t untip a driver! Stay away from grub hub and it’s partners”

Helpful Report

Posted 4 years ago

“When I contacted GrubHub about my order being over 30 minutes late, I was told that it had been delivered. I informed them that it most certainly was not delivered, Carmen, the customer service rep, told me she cancelled my order and she would send me a link so that I could subscribe to GrubHub. I explained that I did not want a subscription, that I wanted my order. I asked her to reinstate the order and she told me that she could not do that. Such horrible customer service and rudeness. If you hungry, do not order through Grub Hub. When I went onto their website to apply for their guarantee, it said that since my order was cancelled I did not qualify! Such a scam!!!! They never have to stand behind their guarantee because if you complain, they will cancel the order!”

Helpful Report

Posted 4 years ago

“I would not recommend using Grubhub for anything. We ordered from Panda Express and for not apparent reason we got an email saying our order was cancelled. We called the restaurant, confirmed the order again before contacting a representative at Grubhub. The man said he called and confirmed with the restaurant that our order was processed again and that it was ready to be picked up. He told me that he would have a driver pick it up and it would be delivered in 20 minutes. After an hour went by I called the restaurant again to see if the order had been picked up. They said it was still sitting there ready. I called Grubhub again and they told me that they did not have a driver to pick it up and that they have no control over the drivers. I asked why the man before told me that he was sending a driver and we would have our food within 20 minutes if they had no control over their drivers. She instructed us that our food, that had been sitting there for an hour and a half at this point could be picked up. She put me on hold and said she called the restaurant but she did not call them. Not one but two representatives lied to me. This was the worst experience and I will never order from them again. They weren't even going to tell us that our food was not on it's way and were not going to refund the money until I had to get ugly with them. They are unprofessional.”

Helpful Report

Posted 4 years ago

“Driver was given wrong order told us to call grubhub to get driver to come back to get correct order. When I called grubhub they put me on hold while they supposedly called the driver just to tell us the driver is not answering the phone so they will refund me my money. $62 worth of food I didn't get AND I have to wait 3 days for the money to get back on my card. Will never use doordash again”

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Posted 4 years ago

“Driver gave food to someone else”

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Posted 4 years ago

“Gift card ordered by a friend as a get-well present for us was nonfunctional, website representative refuses to help, says "Internal Department" will get back within 48 hours -- guess we'll politely starve until then. Never ever use these people, just order delivery or pick it up yourself if the restaurant doesn't deliver. Terrible terrible terrible.”

grubHub 1 star review on 7th October 2021

Helpful Report

Posted 4 years ago

“I looked up Papa Murphy's on the computer. Grubhub had there phone number on the ad. I gave them our credit card info, then went to pickup my order. NO ORDER! When I got home I realized what Grubhub had done. They are a terrible, worthless, corrupt company. NEVER will ever have anything to do with them. After this experience I won't ever use any business like this.”

Helpful Report

Posted 4 years ago

“I ordered 3 dinners and one dessert thu grub hub from twin peaks.. grub hub charged us $62.00 and some odd cents. We received our order and one dinner was missing. I called twin peaks and the lady looked up our order and it said 2 dinners plus desserts total $45.00 and some odd cents. grubhub owes me 18.98 of which one dinner was not received. Now how can twin peaks have a different order of 2 dinners and 1 dessert and grub hub have something different 3 dinners and 1 dessert? grub hub delivered only 2 dinner and one dessert yet the grub hub receipt states 3 dinners received and 1 dessert. Grub hub is a scam company, they refuse to acknowledge that we only got two dinners not three. They cleverly stole our money and won't refund us. I will be filing a bank claim on this company and anywhere else that I can file on this crooked company. Basically what they did was give twin peaks a 2 dinner order totallying 45.00 and gave us a receipt for a 3 dinner order totaling 62.00. They lied to twin peaks and to us.”

Helpful Report

Posted 4 years ago

“GrubHub refuses to give me a refund for the wrong order from McDonald's My fiance and I placed in order from McDonald's with no cheese on a Double Quarter Pounder meal. The meal came with cheese on the Double Quarter Pounder. And we we were told we would receive a refund. Unfortunately we tried to give McDonald's and GrubHub another try and place the order again with no cheese. Once again we received a Double Quarter Pounder with cheese. We were told that we would receive a refund but once we spoke to a manager who identified himself as Ruel we were told that because GrubHub has messed up our order several times before and we have received a refund we would not be receiving any additional refunds. We told ruelle that we can take a picture of the boxes that say no cheese in the burgers that clearly have cheese on them. Ruel said that would be proof and they GrubHub would re-evaluate the situation once they receive those pictures but there was no guarantee that we will receive a refund. This is totally unacceptable as it is not our fault that McDonald's could not follow directions. We will never order from GrubHub again and strongly recommend that no one does business with GrubHub because of their policy. We will be deleting the GrubHub app from my phone and will never order with them again. We are totally disappointed and we have been cheated out of our money and our time. GrubHub sucks!”

grubHub 1 star review on 3rd October 2021

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Posted 4 years ago

“1st and last time I use Grub Hub, Cancelled my order after an hour Talked to Sam at Salt Grass in San Marcos TX she said Driver tried to leave with food without paying for it then he paid for it and then they cancelled my order. So I guess the driver ate our food. Very unproffesional company Had to re-order with Door Dash. DO NOT USE THIS COMPANY.”

grubHub 1 star review on 1st October 2021

Helpful Report

Posted 4 years ago

“First and last time I’m ordering from Grubhub. I placed an order to be delivered to a family as a scheduled gift, Only to be notified within an hour of delivery that order was canceled due to technical issues. Company should know well before accepting order if a problem and not cancel within 1/2 hour of delivery. This left the family scrambling for a meal for 10. This made a great gift thought into a negative experience for all!”

Helpful Report

Posted 4 years ago

“I saw a link on their app that said "redeem free meal". I clicked it, and they immediately charged my credit card $10.79! No free meal, just a charge. I chatted with a help agent who hung up the chat on me. After 3 more reps, they advised they would not refund me. I opened a complaint with bbb and am in contact with my local news.”

Helpful Report

Posted 4 years ago

“Horrible customer service. Drivers are rude and late. Restaurants continuously indicate it's out of their control. I hope that in time, this company goes out of business. They are expensive with their fees and horrible to customers. And I'm an owner of a corporate account. DO NOT do business with GrubHub.”

Helpful Report

Posted 4 years ago

“Ordered lunch for my kids early so it can be on time. 7 minutes before lunch they call to say that they are canceling my order. I was so devastated with them. Two minutes later a driver called saying that she was picking up my food and would be to me soon. The customer service reps are very unprofessional and need to get their stuff together. My food was delivered, but it’s sad that the driver had to go through that. I would like to thank the driver for her help and gracious attitude.”

Helpful Report

Posted 4 years ago

“Ordered food for 90 year old Mom. The driver took it and claimed they delivered. That is the most pitiful person of the world! And Grubhub. After we called. Rude! Disrespectful! Etc.! Will only send her through DoorDash from now on.”

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Posted 4 years ago

“Customer Service would not accompany me with my issue, called and spoke to a Customer service representative and each one of them were very inconsiderate of what my issue was and could careless about helping me. Very very bad Customer Service.”

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Posted 4 years ago

“Drivers never showed up. Last several times the driver either didn't show or the food was a late delivery. Food was cold when it arrived”

Helpful Report

Posted 4 years ago

grubHub is rated 1.1 based on 1,896 reviews