grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,602 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,602 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 26th April 2025

242

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like most things related grubHubCUSTOMER SERVICE 8O5410 -56OO PHONE NUMBER' 8O5410 -56O to North Korea, the Ministry of External Affairs (MEA) never formally announced that it had shut its embassy there. However, without any Indian staff, let alone diplomats, no work was being done in the world’s most reclusive consular outpost. The MEA never named a replacement for Gotsurve in Pyongyang and he was sent, 14 months ago, as Ambassador to Mongolia.”

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Posted 4 months ago

“Tonight I ordered from McDonald's and it was great. It was the first time in a long time the meal was hot . Thank you GrubHub.”

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Posted 4 months ago

“Delivery driver left my order outside on the ground in Sub degree temperature, then lied and said he gave it to us. I'm never using it again”

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Posted 4 months ago

“Good incorrectly said it was delivered but wasn’t then showed up 30 minutes after marked. Was cold and inedible. Customer service only said they could give $10 credit for future purchase within 30 days. So my reimbursement is just that I get to give them more money? Ridiculous. Never using this garbage app again.”

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Posted 4 months ago

“They charged my card, then called me and said that it was declined and asked permission to refund me??? Why you gonna ask to give me back MY money? "Is it ok if we decline?🥹🥹"😭 F THIS IM DOWNLOADING FAVOR”

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Posted 4 months ago

“d about 30 mins later grubHub CustOm;er Ser.vi'ce +1 8O5 ( 41O) 56OO'' PHONE-NUMBER' it said the meal was picked up. than it said the driver was in danvers still.. we had to wait about hours for the food and we asked for a refund and the guy on the phone said I can give you”

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Posted 4 months ago

“Grub hub sucks food is always cold and late. I ordered from restaurant 15 minutes away it takes a hour from time driver left restaurant. It's only 2 dollars more with fees from Uber eats.”

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Posted 4 months ago

“So, I am curious: isn't the average rating of 1.1 for this company is a big red flag? Aren't they supposed to be shut down by some lovely consumer organization?”

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Posted 4 months ago

“Order came 2 hours after i ordered. Cold obviously. 12 dollars in service fees and only 6 dollars to the driver? Outrageous. Greedy company”

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Posted 4 months ago

“Second order in 3 weeks from grubhub, food cold and this time took 1 hour 50 minutes to get food”

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Posted 4 months ago

“We ordered food yesterday at 5:40 and about 30 mins later it said the meal was picked up. than it said the driver was in danvers still.. we had to wait about 3.5 hours for the food and we asked for a refund and the guy on the phone said I can give you 7 FIRCKING DOLLAERS! YOU GUYS HAVE MILLIONS OF DOLLAERS!”

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Posted 4 months ago

“Just sad! They sometimes can be great! Also can be just horrible and is food cold! There is no customer service only offer you five dollar credit even if you spend $100 and the food sucks! The restaurants are not totally at blame but could be better at understanding their service and timing! The service that GrubHub provides is just poor.”

grubHub 1 star review on 13th December 2024

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Posted 4 months ago

“Terrible service. Not even worth using it if they give you a free subscription. They show delivery times that they know they can not honor and they cancel orders only telling you "something went wrong".”

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Posted 4 months ago

“My order was missing half the food. I called the restaurant and assured me that they did place all food and drink in the bag. They told me that the driver stole the food. The straw was in the bag but no drink. This driver committed a crime. Robbery. They stole what was not theirs. I know that Grubhub does nothing. They give you a credit and continues to allow this person to continue to steal people's food. Yes, they did pay for my food, when when are they going to not allow this to happen to their customers? This has not happen to me twice. This does not include my orders not showing up at all, orders being more than 15 min. late. and delivering my food at a different location.”

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Posted 4 months ago

“elements of the field ( Grubhub CustOm;er Servi'ce +1 8O5 ( 41O) 56OO'' PHONE-NUMBER ), and elements of the vector space (called vectors). Abstract algebra is the name that is commonly given to the study of algebraic structures. The general theory of algebraic structures has been formalized in universal algebra.”

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Posted 4 months ago

“The worst ever I ordered my dinner 4 hours ago and they haven’t picked it up. So I’ve reordered it 4 times and F*^king GrubHub still hasn’t picked it up to deliver it.”

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Posted 4 months ago

“These guys are the worst! I ordered at 5 pm. It’s now after 8! Explicit note to text on arrival & deliver to door with oval window! Tracking showed delivered but nothing on my porch! I’m disabled & it’s pouring! Found order at wrong house! Foods freezing! I’ve called & chatted! Ignored & hung up on over an hour!! Chat doesn’t respond. Just got 9th agent on phone- wouldn’t speak. They just made $22 delivering garbage! Someone shut them down.!”

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Posted 4 months ago

“Every order that I have made, in the last year, there has been something missing. It's ridiculous. And, moreover, it doesn't matter from where I order, like clock work, something will be missing. Grub hub get it together or do better with vetting your drivers, for god's sake!”

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Posted 4 months ago

“They don't even care if the food is cold by the time you get it. They offer a $5.00 credit for a $60 order. You know what....DON'T WASTE YOUR MONEY. No matter how hungry you are and you don't want to leave your house. This system is broken. Dont' do it”

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Posted 4 months ago

“Modes include "Treasure Clash grubHub CUStOm"er SERVICE,8O5 41O-56OO PHO'NE NuMB'ER to collect the most gems, and a "free for all" battle to death. In story mode, a single player battles against AI-controlled opponents across several stages before facing a boss. Completing this mode with each fighter allows the player to unlock new stages and characters.”

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Posted 4 months ago

grubHub is rated 1.1 based on 1,602 reviews