grubHub Reviews

Name: grubHub
Rating: 1.11

1.1 Rating 1,904 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,904 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got charged for food that didnt come. Was given a credit that wouldnt work on the next order and then had someone that barely spoke english try to tell me how it was my fault.”

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Posted 10 months ago

“Grubhub steals your money. They don't deliver your order and then won't give a refund. Customer service reps just keep repeating the same canned answers and don't do anything to even try to resolve the issue.”

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Posted 10 months ago

“31/2 hours later no food. Restaurant said the ireder has been sitting on the oven all that time. Who is responsible for food poisoning? The restaurant who releases the food ir grub hub?”

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Posted 10 months ago

“Customer service isn't helpful, grubhub shouldn't accept orders if there are no couriers in the area, late with orders or cancels orders because no one shows up to get it. The worst delivery service I have ever used. Never use this company!”

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Posted 10 months ago

“Horrible customer service. Placed an order only for no one to pick it up. Received a call from the restaurant letting me know they called grubhub and a driver would be assigned. 1.5 hours later I had to pick up my order which was cold. Grubhub will not refund my full amount. They refunded the drivers tip and delivery fee.”

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Posted 10 months ago

“THEY ARE ALWAYS LATE WITH THE FOOD COLD OR, MISSING FOOD, THEY SUCK.”

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Posted 10 months ago

“Grubhub - The delivery service where its drivers work 4 other delivery jobs concurrently, and guarantee your food cold!”

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Posted 10 months ago

“Terrible experience almost 2 hours for delivery called them twice. Was lied to the first time then I called to cancel the order but delivery driver pulled up after customer service couldn’t find my order. Delivery person put food on the ground instead of following delivery instructions. Overcooked and undercooked food”

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Posted 10 months ago

“My order came all wrong. Called to rectify and after passing me off a few times I was told someone from support will contact me in 3 to 5 days. We'll we all know what that means.....I am out of my order and order money. Charged m9ney to get a screwed up order. I don't understand why they just can't get me my original order and deliver it. But no they said they will not!!! Horrible customer service. Never again will I order from them and will let everyone I know to also avoid ordering anything from grub hub. Sincerely, very dissatisfied customer.”

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Posted 10 months ago

“Grubhub let me place an order through a restaurant that was closed and proceeded to say my food was delivered. Food never arrived, as the store was not open. Lost $54 (food plus driver tip). When I tried contacting Grubhub for a refund, they refused, saying it was 48 hours later. Needless to say I won’t be using them again.”

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Posted 10 months ago

“Did not even want to leave 1 star. The driver stood at the door like I needed to come to him. Food arrives ice cold advised on app was to get a full refund however wanted to chat to provide more info about driver and the order being wrong also. Even the supervisor wanted to offer 5.00 and change for this mess. I feel like the driver didn't care grub hub customer service or even the supervisor doesn't care. Very poor customer service. They will take the money but when stuff isn't correct no refund.”

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Posted 10 months ago

“Repeat failure to deliver. When contacting customer service if you don't respond with in 0.02 seconds asked are you still with me. Yes, I am still with you until you refund the money. No need to ask.”

grubHub 1 star review on 15th April 2025

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Posted 10 months ago

“Complete waste of time this service should be no longer a service just saying !!!!”

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Posted 10 months ago

“Ordered a pizza.. text says a ladie will be delivering.. a guy is walking up and down the street When my husband finally went out the guy Kept screaming at him for money in Spanish! He would not give us the pizza. My husband finally grabbed it from him. Contacted fun hub and they were pathetic! Ryan I spoke to via text! He said thanks for the feed back.. the driver Should be reports for aggressive and violent behavior!! I’m thinking of calling the police..”

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Posted 10 months ago

“Never use!”

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Posted 10 months ago

“my order was delayed almost an hour from a place 8 miles from my house....if I wasn't babysitting I could have walked the distance faster!!!”

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Posted 10 months ago

“Their drivers are consistently late and our food is cold when it arrives. Many drivers do not head to the restaurant for 40 minutes, and when we do pickup at the same restaurants the food is ready in 20. We have complained many times and get $5 off our next order. But the frustration is not worth it.”

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Posted 11 months ago

“Made a mistake with an order. Called seconds after and they told me that the order was already made and refused to refund my money. STAY AWAY FROM THIS DELIVERY SERVICE”

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Posted 11 months ago

“I orderd Starbucks today. 1 vente latte, 1 plain bagle w/cream cheese and 2 falafel pockets. The only thing I received was my coffee. I used the help, and they refunded the total amount of the food. So my total for 1 cup of coffee came to $17.78!! I got on a chat and after going back and fourth with a customer service rep, I asked for a manager. After several minutes complaining to that person, they offered me a $5 credit which can only be used in the next 30 days. Very disappointed. Not sure if I will use them again. I've had a much better experiance with DoorDash.”

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Posted 11 months ago

“You need to tell your drivers not to park in handicap spots and not to park behind cars!! In Springfield, Missouri!!”

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Posted 11 months ago

grubHub is rated 1.1 based on 1,904 reviews