Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,174 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,174 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst customer service ever no one communicate and there is never a manager available. I am a first time customer purchased a bag paid through PayPal and for security purposes so happy I did per the reviews they are taking people money and taking weeks to mail items. If not received in a few days PayPal refund ur money. Last purchase for me they have ok looking items but it's not worth the headache from customer service or a long wait. Good luck!”

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Posted 3 years ago

“Fantastic one”

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Posted 3 years ago

“I bought RB 2132 polarized 4/1/22. I paid for it right away. Waited about six weeks when I saw it that they have it is stock. They never send it until I called and emailed them. I received an email that my credit card was declined. They try to double charge my card so it got declined. I called them. I got them promised to be delivered that day. Nothing happened. I called second day and finally they emailed me with tracking number. I received the RayBan sunglasses. I opened them. When you I tried them on the temples make cracking noice when they are close to be opened all the way. One side very easy and soft and the other is a little hard. The lenses were with some dust. Tried to clean them with the special cloth. They seem like very easy to loose or fall down even though I tried cleaning then with care and very gentle. I tried the you tube computation between fake and authentic. They are close to fake. When I put them on the bridge and lenses one side is a little bet higher than the other. I tried to contact Jomashop buy email but the never answer my emails or concerns. I wrote a review with one star and a negative review and the either never let it be on their website page or accept it even though I received an email from them to make sure my review and email were not fake. I guess they accept only five stars reviews only. I needed someone to explain to me my concern and take care of my issues but it seems that since tgey sold the sunglasses and got the money for it they don’t care at all. I been waiting for an answer from them 4 day by today. Be carful when buying RB sunglasses from them. I also called Ray Ban company and I found out that they are not an authorized seller and they are not listed in RayBan at all.”

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Posted 3 years ago

“Ordered from Australia and it came within a week. Beautifully packed, extremely quick, amazing service from Jomashop. Very happy customer! Highly recommend : )”

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Posted 3 years ago

“Fast shipping!!! Authenticity is guaranteed!!!”

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Posted 3 years ago

“Excellent service. Quick shipping.”

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Posted 3 years ago

“Đã gần 1 tháng rồi,tôi còn chưa nhận được sản phẩm mình đặt mua”

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Posted 3 years ago

“The box is not the same as the one on the website, I have contacted to change it, but I have answered around”

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Posted 3 years ago

“5/5 customer experience!!! had a problem with delivery timeframe, and Jecelle and Dee helped me to solve it!!! Great experience with Jomashop!!!”

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Posted 3 years ago

“Ordered a citizens watch at a great price came very promptly all good thank you”

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Posted 3 years ago

“Purchased a Burberry belt first week of May. However, the belt fits my waist but not my hips. Called today to exchange bc website says you can exchange. That is completely false! You cannot. You have to return and repurchase. Here’s why I’m unhappy. The same belt is over $100 more for a medium. They cannot honor the 30% coupon I used 2 weeks ago. The First Lady I spoke with was clueless. Told me I bought belt too long ago to return. Mind you it was May 4th. Then asked twice for order nbr. Then she was flipping thru screens and had no clue how to maneuver the system. I asked over and over why no exchanges. No response. Also your page states clearly “FREE SHIPPEMF AND FREE RETIRNS”. However in my return email it’s $13.75 to ship back. Hmmmm….an awful lot of confusion. I’m not trying to get something for nothing but this is not the JomaShop I’ve shopped in the past. Will not be purchasing ever again. And buyers beware as they are not honoring what’s on their pages or the emails.”

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Posted 3 years ago

“Easy order, good price. good delivery. All good.”

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Posted 3 years ago

“all is ok the order arrived quick and correct”

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Posted 3 years ago

“I honestly did not have the most pleasurable experience with Jomashop. Shipping times are abhorrent to begin with, and I did not receive my until days after it's expected arrival.”

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Posted 3 years ago

“Ummmm- this "company" is obviously a scam. I've been waiting for a $1000+ watch to ship and apparently a knockoff has been ordered from China because no one can tell me when my order is expected to ship. BUYER BEWARE!!!”

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Posted 3 years ago

“Very happy with my purchase and the speed of delivery.”

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Posted 3 years ago

“I have been waiting for my order for almost a month! What is happening ?”

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Posted 3 years ago

“Jomashop had the advertised watch in stock and shipped it to me quickly. Watch arrived as described and in a timely manner. I have bought other watches from them over the years and have had a pleasant experience. Price is good also on their watches compared to other sellers.”

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Posted 3 years ago

“Great price, easy check out and fast shipping. Great experience with Jomashop”

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Posted 3 years ago

“Bought a great tennis bracelet for my wife at a great price. Have purchased a few nicer swiss watches over the years from Jomashop. I will continue to do business with Jomashop because they have great products and I trust them.”

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Posted 3 years ago

Jomashop is rated 3.7 based on 3,174 reviews