Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,176 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,176 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a watch from Jomashop. The watch arrived defective. We returned it promptly with a description of what was wrong with the watch. A month went by and we didn't hear from the company. When we contacted them they would not take care of the issue in the way that we felt would be proper given the situation that we received a defective product from them. This company has terrible customer service and the don't stand by the products they sell. That was our experience.”

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Posted 11 months ago

“It was the most surprising thing for me to discover this webpage. With good choice of quality goods and easy and intuitive menu. The delivery was fast and packaging was very nice. So far i am planing to stick around this shop for a long time 😀❤️”

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Posted 1 year ago

“I bought the watch to put up for a Christmas gift for my Granddaughter.. Which is a adult .... When I received the watch , the band was more like a Child’s size...The face of the Watch is way to big for the small band...I’m not sure what I will do with the watch...But I did have to buy another one for her gift...”

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Posted 1 year ago

“Great discounts”

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Posted 1 year ago

“I am outraged! I was so excited to receive this perfume. When I got the package, I noticed that the box didn’t have a protective seal (mica)! I was surprised because that meant someone had already opened my perfume. But when I opened the box, I was completely shocked – inside, there was a broken bottle and a pile of tiny shards of glass. There were no wet marks or signs that the perfume had spilled inside. It’s obvious that someone opened the box, put the broken bottle in, and sent it to me. The fact that it arrived in this condition is proven by the dry box (with no stains) and the heavily scratched pieces of the bottle. The store refused to provide compensation or send a replacement. Before buying from this store, be aware that you might receive a previously opened perfume, or worse – just broken glass instead of the perfume!”

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Posted 1 year ago

“I have yet to receive my order and it was supposed to be deliver last week! Im not sure where it even it”

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Posted 1 year ago

“Quality is great!”

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Posted 1 year ago

“great price - quick delivery”

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Posted 1 year ago

“The watch selection, timely shipping and quality of the watches”

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Posted 1 year ago

“Great prices and quality”

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Posted 1 year ago

“Customer service was unbelievably rude. They offered a repair and then before I could answer they claimed I “insisted” on a refund and charged a 25% restocking fee. I did not insist I was asking for clarification and I am aghast. I can’t believe businesses like this actually exist. Wow.”

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Posted 1 year ago

“I was very satisfied”

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Posted 1 year ago

“Since rekindling my enthusiasm for watches, I’ve bought a total of 13 watches from Jomashop and have been pleased with all of them. This is my go-to for quality horology without the added AD costs. Very pleased with the products.”

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Posted 1 year ago

“Listen if you’re looking for a great Discounter, Jomashop is the only way to go. Best website, prices, and ui I’ve ever used. 5 stars deserved.”

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Posted 1 year ago

“Great quality shipping is reasonable”

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Posted 1 year ago

“I've always had a great experience purchasing watches through Jomashop. The watches are always as advertised. Unfortunately my most recent purchase wasn't to the standards that I have been accustomed to. I received the watch in the same timely manner, unfortunately the packaging on the inside was atrocious. The watch was just in the watch box, no protective stickers on the dial or case back. No pillow to keep the watch from rattling around during shipping. It looked like someone took the watch off of their wrist, tossed it into a box and shipped it out. I understand wasn't purchasing an AP or a Rolex, but I would still appreciate a properly packaged product. If this were my first purchase experience with Jomashop it would probably would have been my last. I'm hoping it was an isolated incident as Jomashop has consistently had some of the best prices on watches.”

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Posted 1 year ago

“I got a citizen eco drive woman's watch. I love the watch. It came quickly and the price was lower than most other sites. Very happy with my purchase.”

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Posted 1 year ago

“I’m satisfied with service and the products. I love it!”

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Posted 1 year ago

“Great ! Fast shipping and Authentic Highend products!! Love it!”

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Posted 1 year ago

“It is so bad operation. I bought a watch on Jomashop 21th november. They should deliver in 3 business day but they didnt. I was victimized. Immediately it will be deliver. I have a flight on sunday. I have to take this gift.”

Helpful Report

Posted 1 year ago

Jomashop is rated 3.7 based on 3,176 reviews