Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,202 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

Questions

Metrics

3.7

Based on 3,202 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

877-834-1434

Write Your review

Tell us how Jomashop made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“trustworthy seller. fast responding and fast delivery.”

Helpful Report

Posted 4 years ago

“I ordered an $800 item on 11/28. Spent 2 weeks at status "awaiting shipping." Finally yesterday Jomashop put through the charge on my Paypal account. I was excited. Less than 24 hours later they canceled my order because it was out of stock with a note not to worry because we never charge till shipping. Well they did charge me just 24 hours before cancellation. I am still hoping the mistake is the cancellation and the charge means it did ship. Otherwise, Putting this through as a complaint to both Paypal and BBB. However, it is a Christmas present and no longer anywhere to be found. But they sent me a $5 off my next order- not to be used with any other coupons or promotions of course.”

Helpful Report

Posted 4 years ago

“I discovered Jomashop this year and since then I've used them to purchase in the USA and internationally. Bought watches, jewelry, perfumes, sunglasses and all was good till this Black Friday when they messed up my order. I've placed the order on 11/27/2021 and since then I've been emailing with the support team and no real info was given until this week (2 weeks later) that the watch is not going to be shipped even dough I was told that it was. Now I'm trying to make things work, but their support team has limited time on the phone, and I've checked with them over the phone a couple of watches that stated IN STOCK, and they were not so even if I took them again they would not be shipped. After all of that, my order was canceled and that was the end of their support. REAL HELP LOL. Thanks.”

Helpful Report

Posted 4 years ago

“I’ve found jomashop in the last month or two and have since ordered like 4 items and each time the product was gorgeous and much more reasonably priced then anywhere else and shipping was fast and easy. Highly recommend!”

Helpful Report

Posted 4 years ago

“Nice watch it has the look and the feel.”

Helpful Report

Posted 4 years ago

“I’m glad I found this site. It’s always fast shipping and great products.”

Helpful Report

Posted 4 years ago

“Lots of choices of merchandise at seriously discounted prices with mostly free delivery. Returns and refunds are seamless, too. Been a regular jomashop customer for several years now and I have nothing to complain about. Great experience for me so far!”

Helpful Report

Posted 4 years ago

“Item as listed and delivered on time. Excellent!!!!”

Helpful Report

Posted 4 years ago

“Bought an item came with a crease returned it and bought similar item for over $200 and they had the nerve to charge me 13+ dollars to return the first item see pictures you could not give this as a gift it looks totally defective”

Helpful Report

Posted 4 years ago

“Great service and fast shipping!”

Helpful Report

Posted 4 years ago

“DHL never deliver the item. No help from JOMASHOP or DHL.”

Helpful Report

Posted 4 years ago

“All went like clockwork. I'm very pleased with the service, speed and communication. A+”

Helpful Report

Posted 4 years ago

“Часы гражданин, купил со скидкой. Быстрая доставка! Отличные часы, очень рад!”

Helpful Report

Posted 4 years ago

“The watch was described very clearly in every way possible. The price was awesome. The delivery was very fast. This is a legit seller you can depend upon for quality products and service.”

Helpful Report

Posted 4 years ago

“I've shopped at Jomashop for years now. Always authentic merchandise at a good price, fast shipping and accurate descriptions. I LOVE my last 2 timepieces I've added to the collection and save money in the process too! Will definitely be back to purchase my next item!”

Helpful Report

Posted 4 years ago

“Price was reasonable during sale and delivery was extremely fast.”

Helpful Report

Posted 4 years ago

“First class customer service highly recommended!”

Helpful Report

Posted 4 years ago

“One of the best online stores I've ever shopped at. Great customer service and I would totally recommend it to my friends!”

Helpful Report

Posted 4 years ago

“I have still not recieved my purchase Even though i paíd for fast DHL service and was told it would arrive in 10 days.We are now 18 days on and got no news.I have spoken by phone to an operator of Joma Shop and have been told that they will call me to Leto me know about my purchase but never do so.I am dissointed as it was a present for the 10th of december.”

Helpful Report

Posted 4 years ago

“I ordered two Gucci belts and handbag. The quality was sub-standard. The belts had indents and purple ink on one and dropped stitching on another. The bag looked like it had a glued bottom with white gaps on a black bag. Stay away from this company!!!! They say free shipping, but when you get your merchandise and return it, they charge you for their shipping costs for plus you pay for return shipping and are at a loss. I sent pics to customer service to Illustrate the defects which they ignored. This occurred December 2021 and I am an experienced Gucci buyer who quickly noticed these defects, but trusted the site due to reviews.”

Helpful Report

Posted 4 years ago

Jomashop is rated 3.7 based on 3,202 reviews