Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,179 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,179 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jonas shop is the worst company ever. Don’t buy nothing from them because they will cheat you. I brought a watch from this company and it arrived broken and this company did nothing to fix it or replace it. Run from the company because all the representatives and scram artist.”

Helpful Report

Posted 6 years ago

“Ordered a watch from these jokers and got the wrong model and gender specific. So I called 3 times for a return form and mailing label and got it 2 days later. Like A dummy I ordered the same watch again and yes the same thing happened. So I’m waiting for a $1216.00 refund. True professionals in this circus. Hopefully you will have better luck than me. By the way I found the watch at another site for $160.00 cheaper. Thanks JOMASHOP, never again shame on me for trusting you.”

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Posted 6 years ago

“I ordered my Suunto Core black on Thursday night. The order arrived on Monday morning via US Priority mail. This is my third purchase, and consistently the orders were delivered to my door either early or on time. Highly recommended for anyone shops online for best deal on watches.”

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Posted 6 years ago

“I purchased a pair of Tom Ford glasses. They were listed as "ships within 1-3 business days." I had to email them after 7 days to ask if they had been shipped, which they hadn't. When they finally arrived it was obvious they'd been worn previously (and frequently - there was a lot of grime and wear marks). Jomashop made me pay for their return. I will never shop here again.”

Helpful Report

Posted 6 years ago

“Avoid at all costs. Be careful with this shop. Their prices are tempting but their customer service is horrific. I ordered two watches in November to give to me parentrs as Christmas presents. After three weeks the order hadn't arrived so I called them to chase. They informed me that the package had gone missing in Germany (I'm in UK) and that they wouldn't reship or refund as it was my problem not theirs. When I questioned this policy they said "that I should know the risks of ordering watches online." Another lady blamed me for not pre-paying import duty. Quite how this explains the order going missing in Germany when I'm in England they couldn't say. Quite staggering. Spend a bit more and order from a reputable dealer. I'm now £500 out of pocket, no watches and desperately hoping that PayPal will refund me as Jomashop are refusing to as they "don't want to be out of pocket". I also have to race around and buy new gifts for my parents.”

Helpful Report

Posted 6 years ago

“Order a bracelet as a gift for my sis. I chose 2day shipping and it came just in time, and it was stunning! My sis absolutely loved it. Will order again”

Helpful Report

Posted 6 years ago

“Received my Brooklyn watch ...It took a while to get it , it seems it takes a while for Joma to get their merchandise out . Once again, I received a watch with a dead battery. I changed it myself as i buy my batteries in bulk via Ebay and sent this email : "Hello... My order finally arrived, and as a couple of times before , it arrived with a totally dead battery . Could you please credit my account $5.00 to cover the cost of the battery that I myself have already replaced, as I did before . Also, I appreciate your low prices, but do they not check the watches as they are sent out, and if not , why?" The reply I received is as follows: "Dear Sir/ Madam,We appreciate your business and we are sorry to hear that you are experiencing technical difficulties with your time piece. The watch may need a fresh battery. You have 2 options: 1) You have the option of taking the watch locally for a battery change and we will be able to reimburse you up to $[5 ] with a provided receipt. OR 2) send back for inspection. If the watch has not been worn, has all the original tags intact, no alterations have been made to the watch or band it can be accepted for replacement or refund (if any manufacturer's defects or abnormalities are found) Please let me know how you would like to proceed. Looking forward to hearing from you.Thank you for your understanding and cooperation. My reply was this : "As I wrote last time I received one of your watches with a dead battery , I have a collection of over 150 watches.... I Maintain my own watches .... Batteries of good Quality can be bought via Ebay for far less than the $6.50 cents I would spend at a CVS or Riteaid store , or the $10 plus I would pay some kid at the mall who has no idea what "Watch Grease" is to scratch up and not lube the o-ring correctly when replacing a battery . Last time I was credited $5 back to my credit card which to me is perfectly fair for me to buy and replace the battery myself. It would cost your company far more to pay an employee to re-stock the watch, and certainly costs your company far more in bad reviews when I and other customers continually get watches with dead batteries . I don't understand why employees are not able to simply check to see if a watch is functioning with a viable battery before it is sent out . It's kind of like me as a Firefighter leaving the Fire Station with a Fire Engine with no water in the tank ( though a heck of a lot less serious) , but you do get my drift ? You are not alone in this problem : Amazon is hideous at sending out returned watches with broken parts and dead batteries, I have been disappointed so many times and once , the INVICTA watch was broken and there was aquarium gravel in the box !!!( Yes , I hate to admit I own a few INVICTA's) But I digress.... The Brooklyn watch is a deal at the price I paid for it , and of really decent quality for a Chinese made watch with a ( Semi) Swiss (named) quartz Movement , nice band and buckle and gift box. But it is rather disheartening to receive ( More than once ) a watch that is not functioning right out of the box. Again, not worth my time and effort to return it , and not worth my money and time to take it to a Mall kiosk for someone less skilled than myself to change out a dead battery , and certainly not worth driving 26 miles to the 30 year veteran watchmaker in who services my Swiss Bulova's and would charge $30 to change a battery ( well, okay, probably $22, but again, you see my point) . So I will leave it at that , as I replaced the battery 10 minutes after I opened it as I was shaking my head and muttering to my 4 year old son that he could check watches to see if they are running better than the person who packaged my order.... (yes, I know , Child labor is illegal and he would have to have a nap and milk breaks....haha!) . Happy Hanukkah , Merry Christmas and Happy New Year ! Said my piece, I hope they got both a chuckle and a Business message out of it .”

Helpful Report

Posted 6 years ago

“Good price and delivery.”

Helpful Report

Posted 6 years ago

“Watch quit working after only three days. Most likely dead battery. Chose not to spend 25 on tools and battery on 70 dollar watch that may actually broke. Threw in trash. Shipping was slow.”

Helpful Report

Posted 6 years ago

“Returns are on you and even if you keep over $600 dollars worth of stuff they still stick you with paying for the other items to be returned.”

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Posted 6 years ago

“It was an awesome watch more than what I expected the pictures didn't do it justice customer service was awesome good price delivery was fast have no reason to refund or return awesome deal”

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Posted 6 years ago

“The item I purchase is still yet to reach me as the package was never delivered. I wrote twice called twice got an email to say it will take 3 weeks to be investigated, mind you I purchased the item for my birthday gift to myself but sadly it will not get to me since the investigation period will extend way beyond my birthday. Disappointed and dissatisfied”

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Posted 6 years ago

“Everything went very well. HOWEVER, I don't appreciate emails every day from you. I have tried to unsubscribe 3 times now. Can someone just get me off your list?”

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Posted 6 years ago

“My husband loves his watch!!!”

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Posted 6 years ago

“Everything on the selling process works fine. Easy to ID a product and to place the order. However, after that, watch out (no pun intended). I ordered a watch for Christmas (over 2 weeks ago). I was told it was in stock and shipping in 1 to 3 days... 2 weeks later I am told that the watch might show up on December 23rd. I guess they were thinking that Santa was going deliver it... but I could be wrong. Customer Service was poor. No urgency. Didn't care about helping fix the issue. It was what it was and that was the end of it. "Stone Cold". I most likely will never consider JomaShop again in the future. This is not the way to treat customers.”

Helpful Report

Posted 6 years ago

“Excellent price and prompt delivery. Return is easy but costly fee.”

Helpful Report

Posted 6 years ago

“EXCELLENT TRANSACTION, FAST DELIVERY, EVRYTHING PERFECT !!”

Helpful Report

Posted 6 years ago

“Great price”

Helpful Report

Posted 6 years ago

“Great service, good price”

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Posted 6 years ago

“horrible customer service when i called after they sent me the wrong item. customer service was not willing to help fix the issue.”

Helpful Report

Posted 6 years ago

Jomashop is rated 3.7 based on 3,179 reviews