Jomashop Reviews

Name: Jomashop
Rating: 3.72

3.7 Rating 3,355 Reviews

68 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,355 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a watch for my sons 21st birthday gift. I paid the extra $50 for express delivery. And it was never sent. I never received any reply to my emails and when I finally got someone on the phone, they said that they just needed to confirm the address and it was being sent that day. 1 week later, the money appeared back in my bank account without any explanation or communication about it! I’m now 5 days past my sons birthday and no gift for him. Worst online service I have ever experienced. DON’T USE!!”

Helpful Report

Posted 6 years ago

“I attempted to purchase a pair of Ugg Mini Twist boots. I paid via PayPal. After 10 days, I had yet to receive my order. When I phoned customer service, they stated that they no longer had the boots in stock and that when I ordered, they probably only had one. I responded with that they never contacted me. They responded with that they were attempting to locate a pair and was planning on contacting me in a couple of days. That would have made almost two weeks since I ordered. This place took my money, failed to communicate and send me my merchandise. They asked if I wanted a smaller size. Why would I want a size smaller than what I ordered. They then asked if I wanted a refund. Well duh! If you don’t have my boots, the yes I wanna refund. Absolutely horrible customer service.”

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Posted 6 years ago

“I bought 4 watches at once for my groomsmen . They all came together in original packages looking super fresh. They looked better than the pictures. Delivery was fast.”

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Posted 6 years ago

“The order was delivered very quickly (about 8 days to Moscow). As for the watch, there is a problem with it. They sent me a watch in which the battery died.”

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Posted 6 years ago

“I am so happy to find this website. There service and product is great. Such amazing deals! Love my new Gucci’s”

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Posted 6 years ago

“Fast delivery and great prices”

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Posted 6 years ago

“This Watch is INSANE!!!!! I’m a Big guy and it suits my wrist perfect at 8.5. Great Watch for a Great Price!!! QUICK SHIPPING”

Helpful Report

Posted 6 years ago

“Super quick shipping and delivery. Arrived ahead of schedule and in perfect condition.”

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Posted 6 years ago

“Will buy from jomas again..., excellent products...”

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Posted 6 years ago

“The watch never arrived, im won't buy anymore. 10 days and it still they don't know where is it, and its a 5200 usd watch”

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Posted 6 years ago

“Ordered Ray Ban glasses for my wife - arrived quickly as promised. Excellent purchase!”

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Posted 6 years ago

“I paid for my sunglasses. Tom Ford. Instead of sunglasses, they sent me a case and a polishing cloth. (((((( you can imagine, I opened the parcel, opened the box, opened the case, and there was only a rag and a business card, the glasses were not put ((((( Order ID: # M1H39579 Order Date: 1/29/2020 3:11 AM”

Helpful Report

Posted 6 years ago

“Good response time and quality item. What more could a buyer want”

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Posted 6 years ago

“Great price, quick delivery and even better fit.”

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Posted 6 years ago

“Do not buy from here. Bought Gucci watch from here and was completely damaged when it arrived and they won’t issue a refund. The customer service is horrible”

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Posted 6 years ago

“Great service, timely delivery my tissot watch came in original box, completely as advertised.”

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Posted 6 years ago

“High quality. Very fast delivery”

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Posted 6 years ago

“Great looking watch but was missing the eco drive stamp on the back,so it didn't arrive as described.”

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Posted 6 years ago

“High quality. Very fast delivery”

Helpful Report

Posted 6 years ago

“Great prices and a fast delivery were much appreciated.”

Helpful Report

Posted 6 years ago

Jomashop is rated 3.7 based on 3,355 reviews