Name: Jomashop
Rating: 3.69

“Good place to buy watches strongly recommended”

Posted 5 years ago

“Be careful with these guys...if your watch works and there's no issues they're fine but wait until they send you something defective...ordered a mechanical watch with a date complication ..arrived defective, the date window wouldn't turn over. I sent it back....they print a shipping label but don't pay for return shipping so that was out of pocket. My intention was for them to replace the watch....they didn't ask what I preferred and refunded the purchase instead. What did I gain out of this purchase? Out of pocket shipping costs that they should have covered back to them for them to refund only the price of the watch. Not to mention the time it took me to go through this process. After emailing them and letting them know what happened they ignored me. Won't be purchasing anything from them again.”

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Posted 5 years ago

“Purchased a Seiko and wanted to change the band. Contacted Seiko to find out my options because all 22mm bands do not fit the same. Seiko explained the watch was not Seiko USA authorized and Jomashop is not a Seiko authorized dealer. It took more than 35 minutes on the phone while also waiting using their online chat and waiting as well. This is too long. Prior attempts to contact them on two occasions via their Contact Us form went unanswered. If pricing is everything to you, take the risk. If you need customer support, you are in trouble.”

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Posted 5 years ago

“Bought a sunglasses on Tuesday,paid extra for a two day shipping just to make sure I have it on time,I got a message that it was shipped through FedEx to be delivered Friday,FedEx failed to deliver my order on Friday,I called FedEx and they told me Jomashop had put a restriction on my order,I asked them of the type of restriction on an order I already paid for,but FedEx won’t tell me.I called Jomashop many times,no one to pick up my call,tried to use their chat room but that too is very frustrating and annoying as they have no under to my issue.I sent a mail to their support center,till date no response.Got in touch with them on Twitter,IG and Facebook,yet no response.Till this moment my order is nowhere to be found. I will only recommend this store for people who don’t mind been frustrated,abandoned and uncared for.”

Helpful Report

Posted 5 years ago

“Bought a sunglasses on Tuesday,paid extra for a two day shipping just to make sure I have it on time,I got a message that it was shipped through FedEx to be delivered Friday,FedEx failed to deliver my order on Friday,I called FedEx and they told me Jomashop had put a restriction on my order,I asked them of the type of restriction on an order I already paid for,but FedEx won’t tell me.I called Jomashop many times,no one to pick up my call,tried to use their chat room but that too is very frustrating and annoying as they have no under to my issue.I sent a mail to their support center,till date no response.Got in touch with them on Twitter,IG and Facebook,yet no response.Till this moment my order is nowhere to be found. I will only recommend this store for people who don’t mind been frustrated,abandoned and uncared for.”

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Posted 5 years ago

“Ordered a pair of sunglasses and was never delivered. I called Jomashop and was given a 2nd date that it would be delivered, and if it wasn't delivered they would send another pair out priority. 2nd date comes, not delivered... I call and all they could tell me is, "this has been happening a lot lately, it is probably lost". In the end they offered me a more expensive pair of glasses that I would have to pay the difference of. Very unsatisfied with their customer service and how they handled their problem.”

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Posted 5 years ago

“Excellent price and service.!”

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Posted 5 years ago

“Really Really poor customer service, as long as they got paid, they don't care about extra service work. If they have 0 star, i will choose 0 star. 1 star is too much for them.”

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Posted 5 years ago

“I have bought coins and other merchandise from this place before and paid with CC. Last time they cancelled my purchase for “ some inconsistency “ though it was paid with the same CC. If I had known that at the time of the purchase I wound have bought it somewhere else but it was too late. The real reason was that price of the coin went up while they were sitting on my order and they decided just to cancel my order. Couldn’t get real answer from customer service and they were very hostile on the phone . Be aware !!!”

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Posted 5 years ago

“As an International customer, I would have to advise everyone who is thinking of dealing with this company that you are taking a risk with your purchase. In my case I ordered a watch and they sent me the wrong model. Subsequently, due to their error, I had to send the item back at my expense. Not only did I lose postage in both directions (150 dollars Australian all told), but they failed to refund me the entire amount for my purchase which had to be made up by my credit card company. On top of this the packaging and watch serial numbers were different. This company is dodgy. I would avoid purchasing from them at all costs!”

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Posted 5 years ago

“My ordem never arrived, already has a month that I made the purchase and was never sent”

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Posted 5 years ago

“At the surface, everything looks great with JOMASHOP....but the reality is quite different. Know this before you order: 1) If you cancel your order, double check EVERY day that they received your cancellation and that your credit card no longer has the amount PENDING !! Their cancellation system is automated and FAILS !! 2) If you return your order, you will be stuck with high FEDEX charges. If you use your own service, they still charge you for the original "free" shipping. 3) Customer help is extremely unpleasant and typical of their location. I will never use their services again, when there is a service that has a FANTASTIC selection and a GREAT and customer friendly return policy ! You know which one!!”

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Posted 5 years ago

“Seiko Men's Two-Tone Stainless Steel, Blue Dial & Brown Leather Strap, Eco-Drive ‘Solar’ Watch (SNE102) $109.99; normally $225.00 (From Jomashop) Ordered July 16th; arrived July 23 This watch has a ‘40s-era look to it; a watch Howard Hughes might have worn while flying 'The Spruce Goose.' The light blue dial is nice (my dial seems to be lighter than in the photo) and my gold ring, darker, also. I noticed that the second hand actually moves precisely to the second marker—not many of my other watches are that accurate. (Ya gotta love these Eco-Drive Solar watches, eh?) The face says it is water-resistant to 100 meters, but due to its leather strap, I will not get it wet. It is the least expensive of all my watches—one of my nicest. Go figure…”

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Posted 5 years ago

“If I could give them a negative review, I would. An item that was supposed to be in stock did not ship out till 3 weeks later. In the meantime, my emails were not replied to, calling in was no help as an estimated wait time which was supposed to be 5 minutes took 40 only to be disconnected. When the item was finally received, it was the wrong one! The birthday this present was for will come and go by the time I finally receive the right item which I need to be charged for twice till the wrong item they shipped is returned. Shop at your own risk with them!”

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Posted 5 years ago

“Love the service, fast shipping and delivery...can’t be beat. Will return for more outstanding watches and service. Thanks Jomashop, stay well!”

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Posted 5 years ago

“I ordered a pair of Persol sunglasses from this website. They arrived over 10 days after they were supposed to initially arrive and when they finally came, they sent me a completely different pair of sunglasses from the ones I ordered. I also contacted customer support with an email and they never responded. After this I called and waited on hold for 40 minutes and they just told me that they should come soon. No tracking # or anything. Super poorly run business and I won’t be coming back here. I’d rather damage my retinas than deal with purchasing another pair of sunglasses from this site.”

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Posted 5 years ago

“Horrible customer experience. I'm glad I did not purchase a high end watch there. They never pick up the telephone. you are on hold forever. Never respond to e-mails either.”

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Posted 5 years ago

“I have ordered 3 watches from them and 2 pair of sunglasses. I suspect the pricing reflects the fact that the watches are from someone's old inventory because I had to replace batteries within a year or 2 after buying them. But its been 3 to 5 years now (depending on the watch) and the watches run great. I also still have the sunglasses, too. Unlike the review below, I did get certificates of authenticity on the watches. I think Jomashop is a good deal.”

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Posted 5 years ago

“I ordered a new genuine Longines Watch. When received there was no corrector tool or warranty card to register the watch for warranty.”

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Posted 5 years ago

“FRAUD COMPANY***BEWARE**JOMASHOP I bought a wallet to give as gift for 40th bday. Its been over 2 months. Wallet never arrived and they didnt refund money either. They just dont reply to my mails/calls.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Jomashop Reviews

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