Jomashop Reviews

Name: Jomashop
Rating: 3.67

3.7 Rating 3,095 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 18th March 2025

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy purchase , easy search, great products. Responsive customer services. Price is a no-brainer.”

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Posted 5 years ago

“Great watch and great service”

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Posted 5 years ago

“Haven’t received my order I’m waiting 34 days until now. Craaaaazy”

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Posted 5 years ago

“Absolutely beautiful watch. I used an online coupon even though it was already the best value. Super fast shipping. I was so happy with the purchase.”

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Posted 5 years ago

“Buyers beware Jomashop free shipping is not really free. If for any reason you decide to return an item they will charge you for "the so call" shipping, and customer service is very nasty. I will never purchase anything from them again.”

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Posted 5 years ago

“Really fast!!”

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Posted 5 years ago

“Had the watch I was looking for at a much lower price than anybody else watch came just as described shipping was fast would highly recommend purchasing from Jomashop”

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Posted 5 years ago

“Advertise good prices then can deliver total waste of time. They suck don’t use them”

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Posted 5 years ago

“Good price, delivered in time, well described product.”

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Posted 5 years ago

“The product came just as described!”

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Posted 5 years ago

“Pristine quality authentic merchandise, and a remarkable price point!”

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Posted 5 years ago

“Terrible customer service. Spoke to Ryan today. Would not honor how I was told my watch would ship. Have been waiting for my order to process for over 2 weeks. I fear this is a fraudulent operation. DO NOT BUY FROM THIS COMPANY.”

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Posted 5 years ago

“I love my watch the price was the lowest of any place I could find. The watch actually arrived a day early.”

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Posted 5 years ago

“I love my watch, the sale price was great, warranty good, and shipping was fast. I have no complaints so far and shopping on their website was hassle-free!”

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Posted 5 years ago

“Jomas is great to deal with fair pricing, easy process, great website and delivered on time 5 stars for sure!!”

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Posted 5 years ago

“To begin, the shipment of my watch was delayed for multiple weeks; it took 10 weeks for it to ship when the website said 4 weeks. Once I finally received my watch, they in fact sent me the wrong one. When I called them to tell them, they claimed they sent me the right watch even though the serial number was completely different than the one I ordered. I asked to speak to a supervisor multiple times and never succeeded. It took Jomashop two days to realize they did in fact send me the wrong watch and told me if I sent it back they will ship me the right watch. Once I sent it back, they informed me they will in fact not be receiving the watch I originally ordered. They did reimburse me for the watch although now I have to call my border customs to get a refund for my duties and taxes. I am very disappointed with their service and lack of help in this situation. Won't be buying from them again! Order Id is M1DQ1507 Upon returning this watch I have just gained knowledge that they stole $121.00 canadian dollars from me. I returned the wrong watch that they had sent to me and upon trying to collect my refund from UPS which I paid $360.00 in duties through Jomashop, UPS informed me that Jomashop has stolen $121.00 from me due to the fact that it only costed UPS $239.00. Furthermore, when contacting Jomashop they told me there is nothing they can do. Jomashop is a fraudulent company and I recommend avoiding purchasing from them at all costs!!!!!!!”

Helpful Report

Posted 5 years ago

“**FRAUD ALERT** To begin, the shipment of my watch was delayed for multiple weeks; it took 10 weeks for it to ship when the website said 4 weeks. Once I finally received my watch, they in fact sent me the wrong one. When I called them to tell them, they claimed they sent me the right watch even though the serial number was completely different than the one I ordered. I asked to speak to a supervisor multiple times and never succeeded. It took Jomashop two days to realize they did in fact send me the wrong watch and told me if I sent it back they will ship me the right watch. Once I sent it back, they informed me they will in fact not be receiving the watch I originally ordered. They did reimburse me for the watch although now I have to call my border customs to get a refund for my duties and taxes. I am very disappointed with their service and lack of help in this situation. Won't be buying from them again! Order Id is M1DQ1507 **Update, on top of the horrible service I received t I have just gained knowledge that they stole $121.00 canadian dollars from me. I returned the wrong watch that they had sent to me and upon trying to collect my refund from UPS which I paid $360.00 in duties through Jomashop, UPS informed me that Jomashop has stolen $121.00 from me due to the fact that it only costed UPS $239.00. Furthermore, when contacting Jomashop they told me there is nothing they can do. Jomashop is a fraudulent company and I recommend avoiding purchasing from them at all costs!!!!!!!”

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Posted 5 years ago

“The Gucci watch I purchased for my husband is gorgeous. I’m excited about making future purchases from Jomashop.”

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Posted 5 years ago

“this is the third time I've purchased from Joma shop. I can't say enough of how satisfied I am with them . They are hard to beat on price and fast shipping with quality products. I bought two watches from them Movado and Gucci and I just purchased a pair of Costa Del Mar sunglasses. . Watches are running perfect after several years and saved hundreds on them Sunglasses got them for $135 Retail $260. and they are Perfect! will always come back to Joma”

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Posted 5 years ago

“Product was exactly as described this is my 5th Movado watch that my partner bought for me for me for the holidays and it is perfect. I love the forest green band and the contrast of the dial. I highly recommend this watch.”

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Posted 5 years ago

Jomashop is rated 3.7 based on 3,095 reviews