Jomashop Reviews

Name: Jomashop
Rating: 3.67

3.7 Rating 3,078 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 30th July 2025

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product I ordered was originally stated as "Availability: usually ships in 1-3 business days." Six days later, I was notified that my order wasn't physically in the warehouse, and would be expected in 3-5 weeks. That's ridiculous. I canceled my order and had to get it from somewhere else, who delivered it earlier than quoted. Can't say anything good about my experience other than canceling my order was easy enough.”

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Posted 3 years ago

“I AM satisfied with the service they have viven. Everything is safe and as I requested. Thanks you, again.”

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Posted 3 years ago

“great price on omega Seamaster. great website too”

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Posted 3 years ago

“I didn’t receive yet. And no communication about the delay. Horrible service. I would like an answer of the delay. Maybe missing, investigate please.”

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Posted 3 years ago

“International Shipment arrived from US to Austria within 5 working days, really fanstatic! Prices are fair and quality very good.”

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Posted 3 years ago

“Easy to order online and prompt notifications and shipping .”

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Posted 3 years ago

“I’ve ordered optical frame by Burberry, they had the best price and they look so good, the pricing was very good, shipping was fast and efficient”

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Posted 3 years ago

“Great communication and delivery. Love my Oakley sunglasses. And the price was right!!”

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Posted 3 years ago

“Lowest prices by far on luxury watches except Rolex of course. New, authentic, luxury watches at great prices. Customer service is a little iffy. Sometimes it’s difficult to get through to them, but when you do get through they are helpful. Best to do the live chat. Emailing they sometimes don’t respond at all.”

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Posted 3 years ago

“Buyers beware, do not purchase!!! Buyers beware, I’m very dissatisfied with Jomashop. I purchased a Preowned Rolex from this company. The watch that arrived had a serial number that was different from the one mentioned on the website. They sent me an older model, different from what was mentioned. Contacted their customer service, they were very rude on resolving the issue and will not refund for return shipping. I had to escalate case on PayPal to resolve issue. Buyers please purchase elsewhere, not a reputable company, they cheat consumers.”

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Posted 3 years ago

“You were fast on your delivery and beautiful service”

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Posted 3 years ago

“Great authentic products at bargain prices. Shipped on time as well .”

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Posted 3 years ago

“Arrived when they said it would and they honor a military discount which is awesome. I will say that I expected papers with the box, but not a deal breaker.”

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Posted 3 years ago

“all ok, correct”

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Posted 3 years ago

“now worries here, 4 days from order to delivery, All as expected. DHL delivery, Watch as decribed”

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Posted 3 years ago

“Thank you Jomashop, the service was excellent and to deliver this Watch in South Africa in such a quick time is beyond what I was expecting”

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Posted 3 years ago

“My first experience with Jomashop. I order a watch as a gift. The item was lost in shipping for more than 10 days, and had not been scanned in 10 days. In addition it missed the intended gift date. I called to receive a refund and/or possibly order another item (the purchased item was sold out), but was told that a refund was not possible. I would have to wait 3 weeks for an inquiry to be done. I understand shipping is some what out of there control, but customers service is not. They lost a potential customer for years to come.”

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Posted 3 years ago

“Still have not received my order. Placed Jan 9th today is Jan 24. Opened claimed and no one knows anything. Will not do business again.”

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Posted 3 years ago

“Worst ever experience!! This company is a liar. Will send you defective products and then will refuse to take the return. Fortunately if they agree to take the return back, you have to pay for the shipping of their defective product. Idk, how they are surviving in the market with such a bad customer service!! The sales and return service team even do not reply when you want to have a justification!”

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Posted 3 years ago

“Terrible as I had to chase after them for two refunds both in excess of $1500, for two watches returned. They acknowledge receipt but never credited my credit card. No way to send them a email regarding this as they do not have a question on their customer service website asking "WHERE IS MY REFUND?"... Also good luck with trying to get customs and taxes refund documents from them, they owe me about $1,000 in documents. Still waiting. No way to send things in writing to them as they want you to call them and wait in the queue. Waste of time. If you value your sanity, do no use them.”

Helpful Report

Posted 3 years ago

Jomashop is rated 3.7 based on 3,078 reviews