Jomashop Reviews

Name: Jomashop
Rating: 3.67

3.7 Rating 3,078 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

Questions

Metrics

3.7

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

877-834-1434

Write Your review

Tell us how Jomashop made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jomashop 5 star review on 30th July 2025

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went as expected except the delivery time. And I paid for overnight shipping.”

Helpful Report

Posted 3 years ago

“Watch as expected. Good service”

Helpful Report

Posted 3 years ago

“Purchased a purse for my wife. It was the wrong one and she was looking into another. I purchased this 33 days prior to Christmas. Contacted Customer Service. I was told it was outside the return and exchange policy, too bad. The policy is 30 days. I would have waited the 3 days if it meant the ability to use their policies. I As someone who has worked in Customer Service for 15+ years - 3 days would be a simple exchange. I would like to exchange my product. You can still keep my money and sell my return in original packaging AGAIN! But instead you have me writing a poor review because your customer service department has 0 understanding of what customer service is. I would understand if I was 60-90-6month-1year outside of the policy. But 3 days and I just want an exchange. Bogus company. I’ll be sure to direct people to any of you competitors 🤝”

Helpful Report

Posted 3 years ago

“First time user and no complaints. I ordered and lost my tracking number around Christmas time and couldn't track it, I called in and customer service was perfect. They told me when its was arriving and sent me a confirmation email. The product arrived a day late (Christmas time) but authentic. Good stuff”

Helpful Report

Posted 3 years ago

“Great prices and genuine Tiissot watches.”

Helpful Report

Posted 3 years ago

“I bought 300 dollars in perfumes, pay for the two-day shipping, they never sent me the tracking. and the order did not arrive on time and I lost the money.”

Helpful Report

Posted 3 years ago

“Recently purchased a new Seiko watch from Jomashop. First experience with Jomashop site, and have to say very pleased. Fast shipping and kept updated on order status! Thanks Jomashop!”

Helpful Report

Posted 3 years ago

“Excellent delivery service…Authentic affordable products and prices…Thanks Jomashop…”

Helpful Report

Posted 3 years ago

“I received a defective item, the screws are too tight in the band so it cannot be made smaller to fit my wrist. You will not take it back since it has been opened but until the wrapping on the band came off I could not try to have it adjusted. That is by a watchmaker, not a Walmart or something. Gevril sys they will warrant it IF it has an approved vendor's signature on the card so I am still working on having it fixed by the factory. If not I have a $500 paper weight and will have to go to the bank to protest the sale.”

Helpful Report

Posted 3 years ago

“Ordered a watch and handbag on 28th December. Received the handbag but no watch. Have sent several emails and messages on messenger and no response. They seem happy to take your money then ignore you if something goes wrong.”

Helpful Report

Posted 3 years ago

“Items arrived super fast and no issues… Definitely will buy again.”

Helpful Report

Posted 3 years ago

“Great service!”

Helpful Report

Posted 3 years ago

“I liked the price of the watch, the speed of delivery to Russia. Watch very beautiful 😍”

Helpful Report

Posted 3 years ago

“I have been a very happy client of Jomashop.com for 3 years now. I have purchased high end, beautiful time pieces (3) and recently a beautiful designer wallet for holiday present for a loved one. They always ship rapidly and products arrive as promised. There was one purchase they stopped before shipping as it was damaged- they caught it which is much better than making a customer deal with that stress. Extremely reputable, good customer service!”

Helpful Report

Posted 3 years ago

“Customer service sucks. They are rude and the manager is no better. When you ask a question they tell you it’s none of your business. I purchased here in the past but I just cancelled my order and will buy somewhere else. Safe yourself a headache specially if your USPS ding quit a bit of money.”

Helpful Report

Posted 3 years ago

“Purchased from Australia, price is US$, you never know how much it's gonna be until payment (AU$). Products are genuine, good quality.”

Helpful Report

Posted 3 years ago

“I took a risk and purchased a watch during the holiday season, I was not familiar with this site and was a bit skeptical. I received my purchase two days after I placed the order which was not expected. I am happy to say, I’m very pleased with the total experience shopping on Jomashop, they ROCK!”

Helpful Report

Posted 3 years ago

“Jomashop, always as the right inventory of products, and the right prices.”

Helpful Report

Posted 3 years ago

“Jomashop have the most competitive prices online. From the purchase date to delivery I was notified and apprised of the status of my purchase. It arrived and was as advertised. Very satisfied with my experience.”

Helpful Report

Posted 3 years ago

“Confidence, reliable, my watch is a beatiful piece”

Helpful Report

Posted 3 years ago

Jomashop is rated 3.7 based on 3,078 reviews