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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
THIS WEBSITE IS SELLING PRODUCTS MADE IN CHINA! WOMEN ACROSS THE WORLD NEED TO BOYCOTT ALL CHINA PRODUCTS FOR PUTTING OUR FAMILIES, FRIENDS AND COMMUNITIES THROUGH THE COVID19 PANDEMIC! DO NOT BUY CHINESE MADE PRODUCTS! LOTS OF GOODS AVAILABLE ELSEWHERE!
Helpful Report
Posted 5 years ago
I keep trying to get in touch with someone about my order, but none of the links in my order email work. I paid for expedited shipping but it has been almost two weeks since they say it was shipped and nothing! It feels like a scam. I would not order from this company.
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Posted 5 years ago
This company sells items that they don't have in stock and don't inform you of the status. They keep your order and money without letting you know it could be MONTHS before it MAY ship. They also tell you that it could take between 10 and 45 days to be delivered once it is shipped. THIS COMPANY IS BAD NEWS!
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Posted 5 years ago
I ordered my things over 2 weeks ago and it has not even left China so I tried to cancel my order which their website says I can. However, the chat person said I could not cancel because it was on its way and would get here in up to 45 days and that is only counting business days. Say WHAT?????? He also said I could only get my refund if the products were defective and then only when they had received the products back in China. I would not give them any stars; however, I am giving 1 star just to get on the record. I will NEVER order from them again and suggest you don't either.
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Posted 5 years ago
Terrible quality, unbelievably slow shipping from China, and no customer service. Don't be as dumb as I was to fall for the cheap prices!
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Posted 5 years ago
You are a rogue company, like all companies who operate out of that horrible country China, you take the money and don't send the goods.
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Posted 5 years ago
This company sucks. They sent me clothing that was supposed to be XXL and it came as XXS. When I wrote them to say that I wanted a refund, they responded with the following - "We are very sorry for receiving the unfitting items. As you may be aware, there is no mandatory clothing size or labeling standard. Individual manufacturers have always deviated from them, sometimes significantly. They are not consistent. Which caused by material, shape, stylish etc. Thus normally when shopping in the shoe shop, shop allows try it before buy it. That's the reason we put a size chart on every product page. What we recommend is that you take your own physical measurement and find a suitable size from the size chart on the product page." Basically don't trust them. Also their website said to reach out to customer service to get a return label, which I did, and they said that if I want to make a return - I need to do the appropriate things. I'm filing a complaint with the BBB as well as my bank. Can you trust anything from China? I think not.
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Posted 5 years ago
Still waiting for my shipment - it's been OVER 5 weeks and it is still not SHIPPED. DON'T waste your $$$$$$$$ Can't trust them!!!!!!
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Posted 5 years ago
Hi there It appears that your company act very unprofessional I have been waiting for my delivery for more than 6 weeks now I’m asking for a full refund Transaction number/tracking number LH718095382CN
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Posted 5 years ago
I have contacted this company several times because the item I ordered came in the wrong colour. They are ignoring me. I asked for a returns label and that they send the correct colour. No reply from 4 emails. Never again.
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Posted 5 years ago
Spent $20 for supposed priority shipping. That was over 2 weeks ago and I was emailed that it's only now just left the warehouse
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Posted 5 years ago
haven't bought anything from but will NEVER buy from a Chinese company again.
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Posted 5 years ago
Standard shipping takes as long as 2 months. This outfit is in China and my item didn't even ship for 10 days. Not good quality either but the prices are low. It's the incredibly slow shipping that makes Newchic useless.
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Posted 5 years ago
So bad! Really expensive shipping! 68 The US for 6 items? Don't waste your time choosing really nice clothes at a good price ( not amazing at all!!) And the end on your check out... Boom !!! The horrible surprise!
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Posted 5 years ago
It is ALMOST IMPOSSIBLE TO ORDER SOMETHING FROM NewChic over the internet because THEY MAKE IT IMPOSSIBLE TO SIGN IN to their site!!! I tried for over 1/2 hour to order something and their site kept telling me that my e-mail was not valid - which is one I have had for several years - but they gave me NO help as to how I could set up an account!!! Guess they didn’t need my business!!!
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Posted 5 years ago
Bad website do not accept returns as their address in china is fake, bought contact them to have my refund even send back to china with a fake address as its been return back to UK, no money back . please dod not buy company is a rip off and bad bad quality
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Posted 5 years ago
I ordered $20,00 worth of mouth cover pieces (4-5 I believe) 2 weeks ago, they claimed those will be here in Portland, OR in 7 days, on tracking the masks, they were ordered in Hong Kong, manufactured in India but delivered from Riyadh and, hopefully here in OR in 1-2 weeks, when I may not need them anymore ... terrible
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Posted 5 years ago
It’s located in Texas but the domain name is registered with a server xinnet.com in China. So the delivery is from China and the 30 days return policy is useless. http://www.xinnet.com/
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Posted 5 years ago
Clicked on the Newchic ad and nowhere is it mentioned the company is in China. You have to figure that out from the shipping information. So, it takes a month at least to get the item. And I didn't really want to buy anything from China during the pandemic!
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Posted 5 years ago
shipping takes much longer than said. it's very hard to return products
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Posted 5 years ago
NewChic is rated 3.6 based on 4,874 reviews