Login
Start Free Trial Are you a business? Click Here

NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
Crappy quality. Looks nothing like pics on site. A ripoff. Please don't buy your clothes here!!
Helpful Report
Posted 5 years ago
I ordered 4 tops from newchic that looked fabulous. When the arrived the items looked like cheap and nasty imitations of the photos on their site. I searched everywhere to try and find where this company was based; it came as no surprise to eventually discover the company is Chinese. Had I known this I wouldn't have ordered from them in the first instance. One of tops didn't arrive and they didn't want to refund me! They have no idea about customer service. Do not be fooled by their photos.
Helpful Report
Posted 5 years ago
They took my money started to ship it and then said that they were no longer shipping it. My bank confirm that they took the money. The Indian guy that answered the phone, answer the phone again when I called back. That's pretty strange given it's supposed to be a huge company with multiple customer service Representatives. It is a scam.
NewChic 1 star review on 24th June 2020
Helpful Report
Posted 5 years ago
The material is such poor quality and I have to pay to return the clothes to China. Do not buy from them.
Helpful Report
Posted 5 years ago
Ordered a romper and tee shirt mid May, 2020 and still have not received either item. Tried using your chat line as no contact number provided but always end up waiting and eventually quit. Will never order from you again or recommend.
Helpful Report
Posted 5 years ago
Newchic is a Rip Off! Do not purchase anything from this dishonorable company! They took payment and NEVER delivered a simple order that would fit in a medium sized envelop in 3 months! I demanded a refund 3 times and nothing but "the run-a-round" and no refund or product or even an offer to re-send or credit, NOTHING! This I swear to be true! Calvin L.
NewChic 1 star review on 24th June 2020
Helpful Report
Posted 5 years ago
newchu if your the same company from Irland think you ripped me off ordered boots without researching and thinking you were Adoremila . Hearing bad things about newchu and NewChick take my 58.49 and send me a receipt and my boots Newchu Newchick what ever. Hope no new future customer's for you if you ripped me off . Newchu info is bogus all smoke screen .
Helpful Report
Posted 5 years ago
Worst company ever! I ordered 6 items but was told my credit card denied payment, and to enter another. I did so even though my first card was valid. This, too, was denied they said and indicated my account would be charged and money refunded within 14 days! I contacted chat and then discovered my shopping cart was empty! It said some items were denied payment and the order cancelled, one was cancelled due to a changed price, and the last had just vanished. I am notifying my card companies that these sound like scammers, outrageous, and am worried that they now have 2 of my credit card numbers. I would never order from them!
Helpful Report
Posted 5 years ago
New Chic is worst company I ever did business with. I its over 2 weeks since my order, I have not received my merchandise, have not received a tracking number, and the customer service responses are worthless. It is totally frustrating trying to find out a simple question.. What is the status of my order?? Personally, I don't think these folks should be allowed to sell on the web as their service is so poor.
Helpful Report
Posted 5 years ago
They sent my package to the wrong address! You email them their customer service is atrocious! It’s the same generic email we can’t change the address once shipped! But you look at the tracking it’s been sitting in their warehouse waiting to be picked up for over a week! No refund, no new package sent to my address just a big oh well we messed up but not going to fix it. I had to dispute the charge with my bank to get my money back! This is the worse company I’ve ever dealt with never again!
Helpful Report
Posted 5 years ago
Dishonest Chinese company. They take your money instantly but then take weeks to send the product if at all. That is because they don’t really have it! They hope they can get it, after they get your money. Then when it comes time to return your money, they shuffle their feet and give you lame excuses. When you point out that they had no trouble whisking the money out of your account within seconds, they change the subject. SEND THEM NOTHING!!! They are criminals.
Helpful Report
Posted 5 years ago
Placed an order on April 4th, 2020 and credit card charged right away!!! Notification that the order was processed and shipped on April 9th. As of 5/30/20 package still not delivered. Started contacting customer service, all kinds of false promises and lies, asked to wait another 33 days, (already beyond their advertised 45 day deliveries). I told them that it was unacceptable, I expected my order or a refund within 5 days... responded with "package is on it's way to destination country", yet when I check USPS tracking it says "label created", so not even scanned to leave their facilities. Checked the newchic website, my order is still in Shenzhen, China... not headed to destination country. Contacted my bank, they have gotten my money back from these scammers... they are still sending me emails that my package is on the way... well, I don't want it now after waiting more than 2 months. Horrible customer service, horrible company... I would avoid the company like the COVID19!!! THEY ARE JUST RIPPING PEOPLE OFF!!! Way too many complaints, wish I would have read reviews before ordering...
Helpful Report
Posted 5 years ago
All the negative reviews are spot on, no need to rehash the (SOS) There probably are some customers out there that are satisfied, but I'm sure it is few and far between. Do you self a favor and spend your money else Where-Buyer Beware.
Helpful Report
Posted 5 years ago
OK so the shirt and shoes arrived in reasonable time about two weeks. That's where the good ends. The stitching and buttons on the shirts were extremely flimsy. The shoes started to show signs of wear within a couple of weeks and the stitching on the toes just came adrift and the soles have almost worn through in four months only wearing them indoors. The site to make a complaint refuses to accept the form provided. The goods from newchic are NOT worth the effort or money - extremely cheap and badly made. ZERO star from me. AVOID!
NewChic 1 star review on 9th June 2020
Helpful Report
Posted 5 years ago
NEW CHIC IS A SCAM - BE WARNED!!!!!! ordered and paid for item nearly 3 months ago. I enquired about it last week after the 45 business delivery time elapsed and they said if I waited another week they would refund me if not delivered. I waited as requested, the item has not been located. They have refused a refund. DO NOT BUY FROM NEW CHIC
Helpful Report
Posted 5 years ago
It is incredible that this fraudulent Chinese/HK company is still operating with no shame. They pretend to offer customer service but in fact they sell fragile products at exorbitant price while tagging on an outrageous shipping cost. It takes a couple of months to receive the product. Then, when the customer requested return in accordance with their advertising, they played delay tactic and dragged things out for weeks. Eventually, despite my explicit disagreement, they refunded me a tiny fraction and claimed to have closed the case. Terrible experience. We should get this company banned from the U.S. by raising concerns with the authorities, The company and their directors are criminals.
Helpful Report
Posted 5 years ago
I would give no star if I could. I spent more than €100 with the company and my order never arrived! Even worse the customer services team promised a refund or a re-send and when I opted for it, they went completely dark on me and pretended to no longer receive my emails.
Helpful Report
Posted 5 years ago
Do NOT buy from Newchic.com. I have waited 6 weeks for my order and they have not arrived. Newchic has no update other than they were sent. I did not realize this company is based in China and ships from there... Unfortunately, I bought through Paypal and have to wait for NewChic to respond before I get a refund (vs my credit card company would have reimbursed me).
Helpful Report
Posted 5 years ago
I won't order another thing from this company. In the midst of a pandemic they took my money for masks that I haven't received yet. I ordered them in April. What crooks!!
Helpful Report
Posted 5 years ago
Very disappointed from buying these products. They dont have clear tracking update system. Wating for many months. Dont waste your money please
Helpful Report
Posted 5 years ago
NewChic is rated 3.6 based on 4,874 reviews