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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
I have had items previously and they have been great. However my latest items are nothing but a load of rags. I will never give my money to this company again. Very disappointed.
Helpful Report
Posted 6 years ago
Product is inferior and Customer service is a nothing more than an attempt to defraud
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Posted 6 years ago
No, no, no!!! Terrible if you need to return. Only allow USPS instead of UPS (in the U.S.), and I had none near my office so my husband returned. $54 to return? And I paid for expedited shipping to have on my vacation which was not honored. I'm still waiting a month now to receive a pair of shoes. Got one pair, they are ok quality at best, despite all the positive reviews which I now think are a scam. Will never order from them again. They do not have an email address, so you can only address issues through a live chat. I needed to have 3 of them to handle the problems I was having. Waste of time, energy and ultimately, the $54 I had to spend to return the bathing suits that cost around $30. So I lost money in the whole process.
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Posted 6 years ago
Shipped to wrong address after such a long wait!!
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Posted 6 years ago
Nach über 3 Monaten Wartezeit habe ich mehrere Teile erhalten. Manche waren zu groß, andere zu klein. ALLE waren so sehr beschädigt, dass man sie nicht tragen kann. Was mir da geliefert wurde, war eine Frechheit!
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Posted 6 years ago
This is a horrible company. I loved some shoes that I saw them advertising. When I went to their site I saw another pair I really liked. So I ordered them. As long as I was ordering them, I also ordered some underwear. On May 27, one month and 10 days after my order, I receive notice that my order was canceled because they did not have the shoes in stock. Nevertheless, they had sent me an advertising for those exact shoes – which they don’t even have. I only ordered the underwear item because I was enticed into ordering the shoes.The underwear article arrived and Instead of the extra small which I ordered, I received a large medium. They want me to pay for registered mail to China to return the item. I’m arguing with them and demanding a full refund, since they sent me an item that was clearly the wrong size. I have spent a couple of hours on this already and they charge my credit card for the item.I would never recommend that anyone deal with this business
Helpful Report
Posted 6 years ago
I ordered1 black and 1 navy blue sandals lasy may 19. But wrong items ( dress and sports bra) with wrong tracking number was delivered today.ipaid around Php 2800 thru mstercard but th the items delivered obvious cost less than Php1000. I wont buy or order from new again.i hope they will deliver to me what i ordered and paid for.
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Posted 6 years ago
Absolute rubbish terrubke service and product.
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Posted 6 years ago
Ordered March 21st, paid in full through PayPal on the 21st. After a month recieved an email saying (Apr. 21st) told two items were out of stock and be shipped later. Finally recieved one item May 10th. After two months to the day received the other two items. There was no customer service, no way to track packages, and unlike other companies I order from when ask questions about tracking time to delivery, I received the same answers over and over. The items are in high demand if you don't have ssd's something you don't charge someone for it, then a month later tell me it's out of stock. Would never order from this company again. They don't deserve even 1 star!
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Posted 6 years ago
I bought two night lights worth £25 and one has been smashed to bits either in transit or in the warehouse. It is a shame as these were gifts for family and after waiting a month I get one that is now in bits. I have been told to send it back via post office but before that I had to send photos, order and customer numbers etc. I won't be buying from these again and it is far easier to just bin the item and cut my losses as the postage would far exceed the item. A very disappointed customer.
Helpful Report
Posted 6 years ago
I have placed several orders with Newchic over the past year, each time hoping that my experience with them would improve. My last two reviews were actually rejected on Newchic, and they did this by somehow tagging it as a postmaster error, even though I was submitting the review through the Newchic UI. The reviews not published were not positive, whereas my other ones, the positive ones, were published. I received two pairs of pants that were not remotely similar to pants advertised, the biggest disparity being in quality. I had photos to show these differences. Compared, they bore almost no resemblance whatsoever. The pants I received are so thin and see-through that they cannot be worn in public. None of the detail pictured was present, the construction was falling apart, the material was paper thin and without the texture shown, and the pants were listed as spring/fall/winter but were actually too thin to wear on any day that was not a hot summer day. In this review, I also pointed out that Newchic sells customers merchandise they don't have in stock. This has happened on three separate occasions where, weeks after ordering and paying for an item, I receive a message that the item is not currently available. I am then given the option to choose something else, or wait. I chose to wait each time. The average time for delivery is around six weeks. Returning an item is not a viable option because the return costs far exceed the cost of the merchandise. I was expecting both of these situations and have not provided feedback about these, since it's a condition I accepted. However, selling something not in stock, or selling something radically different from what is advertised, is unethical.
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Posted 6 years ago
Scammer. Resuing returnlabel after sending you only have the items (for the fullprice of course). DO NOT BUY HERE!!!!!!!!!!!
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Posted 6 years ago
The clothing sizes were way off. a 2XL was a MED in size. You have to pay to ship back and it was 70.00 for me to ship back and they don't promise a refund. I didn't ship back cause it was way too expensive. My order was 120.00 and they gave me 32.00 back. It cheaply made. STAY AWAY FROM THIS CHINA COMPANY.
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Posted 6 years ago
very bad product, only return option is to mail back to china at your cost. Your are better off taking your hard earned money elsewhere.
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Posted 6 years ago
DO NOT BUY ANYTHING FROM NEWCHIC.COM!!!! It took 7 weeks for a jacket to arrive, that in the end, was ill-fitting and made of terrible fabric! Per their charts I'm a Large, and to be safe I ordered an XL, and that was still way undersized. Also, 3 out of 4 items I originally ordered were out of stock and they didn't confirm this for 3 weeks! Horrible Chinese garbage! Sending it back was way too much trouble and you have to pay for shipping. DO NOT BUY ANYTHING FROM NEWCHIC.COM!!!
Helpful Report
Posted 6 years ago
I have tried to order twice from New Chic and twice I have had to cancel as they do not have the items they advertise, really disappointed but maybe it is best that I haven't received goods, as reading the reviews here, it seems that the goods are poor quality and not worth a penny.
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Posted 6 years ago
Just bad. Poor quality, to small, looks nothing like the picture and you won’t get it for 6 or more weeks.
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Posted 6 years ago
This particular company has extremely poor customer communications in service. Trying to follow up on orders is harder than pulling teeth and you get a combination of robot responses and human interaction which it's not always clear at the time which one you're using. I called after a promise delivery date when nothing had arrived only to find out it was out of stock and still not available even though I had paid extra shipping to have it delivered on time. I then cancel the entire order, was told the money would be refunded only to have a new person come on saying Hey Hi what can I do for you. I literally explained the entire problem 3 times. After almost 45 minutes of confusion my refund was processed, not sure exactly when that will go through either... But I will never use this company again. It seems to be true. No one cares.
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Posted 6 years ago
I bought a few items .. One of the items was damaged. I contacted Paypal . But was told I would have to stand the postage back to return . The cost would have been nearly the price of the item . I was then told I would not get the postage back . I was well out of pocket The customer service took weeks to respond and flatly refuse a prepaid returns label .. And clearly did not care at all about my damaged item which was not only damage.. came in a very badly creased condition. I would never buy from this company again ....???
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Posted 6 years ago
If I could give this zero stars, I would. They advertised a cute knee high cowboy boot, which I ordered. Received a boot that looked NOTHING like the picture. Did not come in a box, no return shipping label. They're want to charge me for return shipping when THEY SENT ME THE WRONG THING! False advertisement and fraudulent, if you ask me. The materials are CHEAP and my shoes came with creases and dents in them. Very fake, Do not trust, would NEVER EVER purchase from them again. oh and if you try to live chat them on the website, it doesn't seem to work. If you try to submit a complaint on the site, it doesn't go through. Convenient.
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Posted 6 years ago
NewChic is rated 3.6 based on 4,874 reviews