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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
Please do not order from this website it's fake!! I ordered a new in May never receives it nor an email. They took more money from my card than they were supposed to. Pls DO Not Order from this scam
Helpful Report
Posted 6 years ago
They canceled my order without explanation. Sounds like they don't want to do actual business, maybe only try to steal your identity and info on your credit card. And to think they advertised on a "christian" web site and I doubt, now that I know they are located in Hong Kong that they allow "christians" in the country.
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Posted 6 years ago
Product never arrived. Rec'd email that it had been returned. Said they would refund purchase price toward my next order. Not sure if company is real. Definitely not giving them any more of my money.
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Posted 6 years ago
Bought one pair sandals--they fit and I like them, so ordered two more of similar style, paying careful attention to their size chart for each pair. One fit (size smaller than original pair), and one didn't (same sizing as original pair. Checked into return -- would cost me $40 to return to CHINA -- more than the sandals cost, so I'm done with this company. Too bad--I like the sandals that fit, but their sizing is very inconsistent, even if you go exactly by their chart for each item. Not worth the risk. I'll deal with companies that have a fair return policy. Also, they refused my review on their site regarding this issue, blaming it on the "system".
Helpful Report
Posted 6 years ago
I placed an order and immediately paid. The products never shipped. I called to inquire... I was told that I didn't pay. I showed proof of payment. Products still didn't ship. You no pay! I sent proof of payment again. You no pay! I filed a claim with PayPal. Oops we so sorry... Yes you pay but we no ship. Just cancel order. All good now... SAVE YOURSELF TIME AND FRUSTRATION - DON'T DO BUSINESS WITH NewChic!
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Posted 6 years ago
Too bad there isn't a negative star rating. Coming up on the three month mark and still no shoes, even paid to have priority processing and shipping because I needed them for a wedding. Customer service is non existent. Not even sure at this point if this isn't a scam company. Save yourselves and find a legitimate reliable company.
Helpful Report
Posted 6 years ago
Beware! purchased Comfy Summer Buckle Sandals Espadrilles Wedge Sandals - after waiting 2 months for them to be delivered, I wore them for 2 hours, at which time the back strap broke in 1/2. they are so poorly made, definitely not work the 23.00 I paid. When I inspected them out of the bag, I should have only paid 10.00 from the poor materials and construction. Of course - after the 2 hours of normal wear, they are worth 0.00. would not recommend this company or the product.
Helpful Report
Posted 6 years ago
Company sent low quality shoes. When I tried to return them, they said I had to pay for post to China. This is not a reputable company. Buyer Berware!
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Posted 6 years ago
Sent my money to trash. My bad not reading reviews before ordering. Stay away - men shoes has no quality at all and numbers are totally wrong. Do not fit.
Helpful Report
Posted 6 years ago
I ordered my shoes May 3rd. when they had not been shipped May 25th, I asked for a refund. They sent me a response May 30th later asking me if I were sure or would like 15% off the product. The very next day I responded saying I wanted a refund. June 8 I sent another request to cancel and refund me my money, I then got a response from the e-mail that it could not be delivered. I started another correspondence with them and it went ignored till June 14 when I received an e-mail saying my produce has been shipped. Today is June 25 and it doesn't look like it left the factory from the shipping notes From the return policy, you have to return it 30 days from the DATE they say it was shipped. YOU WON'T GET IT UNTIL 30 DAYS AFTER IT WAS SHIPPED. I don't know what the product would be like, but the process of getting it has been terrible. STAY AWAY!!!
Helpful Report
Posted 6 years ago
I ordered a number of different products from this site. Half the things I ordered they did not have in stock and initially they wanted to substitute them with other products - when I asked them to refund me the money for them they did. The rest of the products I received almost 6 weeks later. 4 out of the 8 items I received were very poor quality fabric and the fit did not reflect the size I ordered. For example, one item I ordered 2 sizes bigger than I normally wear based on customer suggestions about the fit - even with that the item was extremely small size suitable for a size XS in Canada (I ordered XL). Other items were such poor quality fabric that I would never wear something like this in public. When I contacted customer services they started responding to me with one e-mail per day asking for all kinds of information (one thing at a time). First they asked me to describe the problem. The next day they asked me to send them pictures of the package I received and individual item pictures. The next day they asked for measurements of the products I received. The next day they asked for my measurements. And finally they said that the 14 days for refund have passed and they can't refund the money and offered to give me 200 points. I dealt with them for over a week and they purposefully let the time pass over 14 days so I would not be able to return the items. I am extremely disappointed by this interaction and am sorry I ever purchased from this site. I hope this is helpful before you make a decision to purchase anything from them.
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Posted 6 years ago
I should not even give them one star. This is my first time buying something from them. I bought in 3rd week of may but still did not receive them. I have communicated with their online help, they keep saying they will follow up, I supposed to get them before Fathers day, but still waiting. Next I will inform this to paypal if they can help me out. But I am sure this is my first time and will be my last time to buy something from them. So please think before you buy anything from them.
Helpful Report
Posted 6 years ago
Hi, unfortunately none of my seeds grew!!I had several grasses, nothing.!!!!The more exotic ones I can understand failing. I spent over £35,and loads of time on them.SO Disappointed.
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Posted 6 years ago
I ordered shoes 4 weeks ago, still not have received them yet.By the time a do get them it will be fall. Never again will I order from this company.Most likely from China.
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Posted 6 years ago
Okay, so first of all, NO their measurements are NOT what the sizes truly are. I ordered 2 shirts according to their sizes and they are both so small, they are useless to me, One was SKU456096 and the other was SKUB52455 (and THAT one looked nothing like the picture! They must have had it tucked together in the back for the picture because it was as wide as it was long!) I usually wear a sz Large and I ordered both of them in an XL and they are still too small. And the WORST item, which was the only reason I ordered anything from them, were these shoes:SKU896796, The pic they has on their site was SO different than they really look. The one they have on there now looks like them, but the other pic was a beautiful darker blue and you didn't see all of the stars and silly other designs in them at all, I was SO disappointed I actually cried. Nad, of course, in order to get any type of refund, I would have to pay almost $40 to ship it all back. I really should know better. Rotita.com is the only company in Asia that is worth anything. Their clothes are well made and the fit is true. AND, their pics look like the actual clothing! SHAME ON YOU NEWCHIC!
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Posted 6 years ago
I returned an item saying that I wanted a bigger size or a refund, well they said I refused the package so no refund. Totally all lies scammed me out of my money or an exchange. Showed them my returns label still no money
Helpful Report
Posted 6 years ago
DO NOT BUY FROM THIS COMPANY!!!!! I did eventually get my money refunded but had to be really firm, they offered me a reduced rate if I kept the goods (which were awful) but I persisted, I had contacted them say 10 times been given the same line which prolongs and stalls you. They tried to say I had received my refund six weeks previously. It is very difficult to get the returns information from them and when you do the parcel never gets to China. I paid 13.50 for Track and Trace service from Royal Mail. Basically this company are fraudsters and will take your money but ignore you if you are not happy. The quality is rubbish and service even worse.
Helpful Report
Posted 6 years ago
Sandals I ordered look only vaguely like the pictures on the web site, I tried to do a return because the quality was so bad but they will not send me a return label. Customer service sends the same generic reply over and over, I have been dealing with this for a couple of weeks and I am done! Buyer beware!
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Posted 6 years ago
Appalling returns service... Trashy materials. Don’t buy from this company!!
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Posted 6 years ago
The products are trash. Cheaply made. Do not waste your time or money on anything from this website.
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Posted 6 years ago
NewChic is rated 3.6 based on 4,874 reviews