Shein Reviews

Name: Shein
Rating: 1.87

1.9 Rating 1,743 Reviews

19 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do NOT order from this trashy website if you want to get your clothes that you paid for delivered to your place. If not, go ahead and do that. They promised me that they’ll get my orders here in 8 days max, it has been 2 weeks and I’m still not getting it. Worst thing is 2 weeks ago I just got a notification saying that the item I ordered, that was clearly stated available, is unavailable. And it took them 4 days to realise that it’s not available, like ???”

Helpful Report

Posted 6 years ago

“Absolute nightmare to deal with for returns. I am throwing my order in the garbage bc the quality of the garments is horrific. Given the price, I wasn't expecting Nordstrom quality but at least was looking for something that could be worn at least a coupl;e of times. I've attempted to return the items but they conveniently have no orders from me, even though it was paid for thru Paypal. Steer clear of this company, way too shady.”

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Posted 6 years ago

“I ordered the teddy cropped sweatshirt in light grey & received something similar but not exactly what the photo had looked like online. Instead it’s dark grey and blanket type material. Bottom line it was similar to what I ordered but not at all what I wanted. Doesn’t make sense.”

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Posted 6 years ago

“Terrible I will never purchase from them again. Deceitful, unprofessional and very childish. They remove purchase record and erase your profile like you were never there. Returning 13 out if 18 items that are made with stinky, rough and itchy fabrics. They don't take criticism well. Good business accepts criticism when and where it's due in order to improve and grow. I hope to get my money back asap or I will file dispute with my credit card company. I will update!”

Helpful Report

Posted 6 years ago

“Ordered the male hoodie (Large) as seen in picture. Received yellow jumper (kids size) Tracking info said my parcel was coming from Belgium took 2 weeks to arrive.. to find out its actually come from walsall so not another country Have asked them to send me the right item but they said they no longer have it in that size. And they will not issue a refund until they have proof of posting the other item back to them”

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Posted 6 years ago

“Delivery process has a lot of issues. My parcel isn't reaching me and I have to get in touch with customer care back and forth, they keep me waiting for like half an hour or more and finally have no solution to my problem. If we order online , doesn't matter how the quality is if the parcel isn't reaching you at all. If you have to daily get in touch with customer care, it becomes too messy to handle and irritates you. My parcel didn't reach me yesterday saying ' consignee not at home' when I was at home for entire day, I was not contacted by any means by delivery person. this has happened to me twice now. Not gonna shop from this site anymore, too many issues.”

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Posted 6 years ago

“I received my stuff great, downfall is they wouldn't give it unless we paid a $30 fee at the door NOT HAPPY very hard to get ahold of management no one got back to me .”

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Posted 6 years ago

“The clothes are great, if you even get them. We've ordered twice so far, each order was big enough that they broke it up into 2 orders each, so 4 packages. The smaller packages always got here fast, but the bigger packages have ALWAYS had a shipping problem. Currently our last order is 3 days late. DHL is terrible and has given me no answers to work with and the website is nearly impossible to speak to a human and the AI support gave me no relevant options to my situation. We thought the first screw up was a one time issue. But now we see its an everytime situation. For that reason we will no longer be buying from Shein or ANY retailer that uses freaking DHL of all services. Disgusting.”

Helpful Report

Posted 6 years ago

“I just received my package and apparently they switched it with someone else. I didn’t pay $50 delivery fee to go through this trash and I’m traveling soon. Already messaged on Instagram and Facebook.”

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Posted 6 years ago

“Very worst service and very bad return/refund policy. They don't have any customer care number. They charge extra for all returns and do not refund full amount.”

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Posted 6 years ago

“when I purchased a top and jeans to my sister above Rs.2000 from SheIn site. I got an offer up to flat Rs. 300 by using a coupon from Saveplus site”

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Posted 6 years ago

“Just tried to call them for return, the guy said they are only responsible for one return. That is not was stated on the order I told him. I said that's not fair!! he hung up in my face. Poor customer service. one star because wondering if the even answer...”

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Posted 6 years ago

“Terrible experience, never received my items”

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Posted 6 years ago

“disgusting behavior from staff, i did not receive my item ever”

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Posted 6 years ago

“I paid for EXPRESS SHIPPING and it’s been TWO weeks and i still haven’t gotten my packages. i ordered from Shein before and nothing like this has ever happened. i’m very disappointed...and it sucks because their clothes are affordable and nice but i will not be ordering from them again.”

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Posted 6 years ago

“Terrible quality misshaped overly long sleeves waste of money nothing like the photos”

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Posted 6 years ago

“Ridiculous that you can’t buy a gift card for less than $100.00”

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Posted 6 years ago

“Returned about 40$ of clothing and never got my money back after multiple calls with them. Never buy from them they steal your money. Clothes were far from what they description was. Sizes weren’t right at all. The clothes arrived in ziplock bags. Very low quality and not worth one penny of your money.”

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Posted 6 years ago

“Never got my package and it took forever to be delivered. Says delivered but I have no package. I wrote in twice already and no answer. Never ordering from this company again. Customer service sucks! Company never replied to me,”

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Posted 6 years ago

“I'm a plus size girl--I ordered a 2x and I swear when it came it was the size of a medium and I could not even get my arm in it--trying to return something or get the attention of someone at Shein is like pulling teeth. After trying over and over and response I just gave up and gave the items to my nieces. Save your time and frustrations and purchase elsewhere!”

Helpful Report

Posted 6 years ago

Shein is rated 1.9 based on 1,743 reviews