Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,636 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping time was fast. But the quality of the coat I ordered was garbage! ... I should have known $40 for a teddy bear coat was suspicious 😩😔”

Helpful Report

Posted 6 years ago

“One of my items didn't arrive but the website said it had and now I can't return as the website isn't working when i press the "return" tab”

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Posted 6 years ago

“Horrible service I place an order , they send an email saying order was arrived I never get anything I contact the company to ask for help ... and they do nothing don’t order here again they want you to purchase items but if you have troubles they don’t pay attention to you they don’t care .... never ever will purchase anything on this place if could rate 0 I would horrible”

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Posted 6 years ago

“Scam alert! I spent $50 on lingerie only to find out they sent sizes too small and poor quality. They advertise pretty pictures but the pieces are made from cheap ripable fabric, seams coming out, threads coming out everywhere. I emailed them pictures of the pieces -- no response. This company is a total fraud.”

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Posted 6 years ago

“So poor quality that I even didn’t wanted to put dress on me, only useful to wash floors. I ordered bodysuit which I put straight away to bin after customer service said it’s not returnable. Don’t waist your time and money on this scam.”

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Posted 6 years ago

“I was placing my order and stopped when after entering the card number, it asked for the pin number for my card....never give your pin number to anyone!”

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Posted 6 years ago

“This company is complete fraud. I placed an order online, they took funds from my bank account and then proceeded to not fulfill my order because they flagged it as fraud. They requested a copy of my card information and my ID. When I requested an immediate refund because it was them that flagged the fraud not myself or my bank who flagged it, I was told a request would be acknowledged within 24 hours. If your not going to send the merchandise, don't take the money. Also there is no customer service number to call so you are at the whim of faceless employees to rectify the situation. DO NOT DO BUSINESS WITH THIS COMPANY.”

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Posted 6 years ago

“They send me emails with order confirmation I never made Your SHEIN order number is LXA45539”

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Posted 6 years ago

“Poor and cheap quality! I wasted my time and money! Planning to return what I bought!”

Helpful Report

Posted 6 years ago

“All I wanted was to buy a nightgown, and there it was...Huge discounts if you buy three and so forth and so on, was never able to get to the page to order. What the heck? Greed is something that will bring a company down. Try to con people and they will turn against you! Americans are not stupid!”

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Posted 6 years ago

“WORST EXPERIENCE EVER! This Company is a scam. Their products have very poor quality. The customer service it bad and they don't want to give the money back.”

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Posted 6 years ago

“BTW... I don't have a e-mail app on my phone either, once I long into my pc, I usually click "trash" em all.”

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Posted 6 years ago

“I saw some curtains... But to install a app, just to see whatcha got... ain't happening.. But the reviews really made me happy, no Bizznezz from me”

Helpful Report

Posted 6 years ago

“This company is a fraud!!!!! It takes the money of its users with no plans on shipping out any clothing. On top of all this the company has no phone contact number, only live chat, and you get no help with live chat because there is never anyone there to chat...”

Helpful Report

Posted 6 years ago

“Placed an order and some of the items didn't fit. I logged onto shein site to return the items and it said no orders where found under my account. Tried to contact company and no contact number. Tried live chat and got no where. I haven't been able to find out how to exchange or return my items. Will never order from this site again.”

Helpful Report

Posted 6 years ago

“SKETCHY website. After ordering I rec’d email asking for screenshot of drivers license & credit card - or order will be cancelled. Improper grammar, unprofessionally done, no phone #. I REGRET having ordered at all. Will cancel the credit card I used to be safe.”

Helpful Report

Posted 6 years ago

“Ordered a sweatshirt for a gift. It did take a while to get it, but luckily I had allowed the time. However, when I took out of the package I was so disappointed. First it was not, what I would consider, a sweatshirt, it was thinner, more like a t-shirt. Second I ordered an XL (she is usually a M) to accommodate for sizing differences and because I wanted it big. Well, the XL was more like an XS and looked like it belong to a pre-teen girl.”

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Posted 6 years ago

“DO NOT ORDER FROM THIS SCAM. There is NO customer service number, just a robotic “live chat” that gets you nowhere. This place is a joke. You will not get the clothes you order or your money back.”

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Posted 6 years ago

“I ordered two pieces of clothes for almost a month now, and it is stuck at a USPS warehouse for over 2 and a half weeks. First and last time buying from shein”

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Posted 6 years ago

“I never received my order. their customer service is a joke. You will get no where with them. They marked my order as solved when it never was. So I'm just out $56, not one thing was done by the company to try to reconcile the issue.”

Helpful Report

Posted 6 years ago

Shein is rated 1.9 based on 1,636 reviews