Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,636 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took weeks to arrive. Fabric quality and fit was awful. Return process a giant mindfuck.”

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Posted 6 years ago

“They sent the wrong size”

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Posted 6 years ago

“Items ordered looked nothing like pictures. Also had parts of items missing. Not to mention the fabric is so cheap it broke while i was taking the plastic off”

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Posted 6 years ago

“My order which was placed on 23rd is still under processing and they say its ready to pick up by USPS since 9 days now. I contacted their customer service 6 times to expedite my shipping as I m travelling within a week. All 6 times they agreed to do it and yet the package hasnt picked up by USPS. I m totally disappointed with their service. Please do something to get my package delivered.”

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Posted 6 years ago

“Spent $50 on a order over a month ago that I still have not received or been refunded for. Their tracking shows it was delivered a week ago but I never received it. :(”

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Posted 6 years ago

“If you want to survive in this business, dont ship via Delhivery They are Liars. They commit a delivery date and blame us on messages for not being availaible. They never show up and admit they didnt on call due to lack of staff.. Never ordering again. https://t.co/PsGkXt329r”

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Posted 6 years ago

“Haven’t received my order yet and hoping it will arrive within the next 5-6 days, but no way of tracking or seeing history. I attempted to IM them several times and no response. Discover indicated that I was charged. Scary that they have no customer service numbe or email. First and last time ordering from Shein.”

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Posted 6 years ago

“HUGE RISK OF IDENTITY FRAUD Shein and Romwe are both asking me to send photos of my government id passport and credit card, i called paypal and my credit card company they said this is very concerning that an online merchant is asking for such photos, even with id numbers blacked out. they called my on my landline which corresponds to my billing address, but still demanded that i send the photos. romwe gave me a refund on paypal because i refused, however shein has not given me a refund BEWARE you might not get your clothes or your refund”

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Posted 7 years ago

“NOT TRUE TO SIZE. MATERIAL IS VERY POOR QUALITY FEELS PAPER THING, LIKE IT WON'T RESIST WASHING. THE MINUTE I OPENED MY BAG AND TOOK THE BLOUSE OF THE BAG I WAS VERY DISAPPOINTED. I ORDERED A LARGE BUT TRUE SIZE LOOKS LIKE A X-SMALL. BE VERY CARE-FULL WHEN BUYING FROM THIS SITE.”

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Posted 7 years ago

“Extremely low quality materials and sewing, random sizes, baggy shapes. Dismal translations of their website to other languages (not GT - even this would do better job). Shady refund policy (I managed to return the stuff and got money back after I contacted Customer Service to ask for address and all). Their level and modus operandi is similar to Alibaba. Selling junk to greedy Westeners who care only about price. You may get accidentally 1 wearable item out of 20. If that's good enough for you, go for it.”

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Posted 7 years ago

Shein is rated 1.9 based on 1,636 reviews