Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,636 Reviews

20 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sizing is horrible. An XL fits like a Small. Looks like I'll be giving most of it to my 10 year old granddaughter, also the material on most items feels cheap. so disappointed after spending the amount of money I did. I will NOT be ordering again to this company”

Helpful Report

Posted 6 years ago

“Didn’t receive an email to confirm my order. Haven’t had any updates as to where my order is! As for the customer service it’s poor! I work in retail and have never had such bad customer service as this website! Don’t waste your money!”

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Posted 6 years ago

“Scam Scam Scam!!!!! Don’t do it!!! Ordered $67 dollars worth in items received 1 item. Customer service never answer and online chat is a joke.”

Helpful Report

Posted 6 years ago

“I wrote down everything that I ordered specifically for reference in case something stupid happened. They added a duplicate shirt to my order and charged me for it. I have shipping insurance but with it being in China, I don't know if my return will ever get there or be credited to me. Their customer service is so uncomfortable and if not awkward, just plain rude. I don't even have a review of the clothes yet. I can't imagine what a nightmare that will be at this point.”

Helpful Report

Posted 6 years ago

“This company sucks. They took my money I paid for express shipping and when I found out it wasn’t going to be to my home in the 2-4 days I paid for I asked and they blocked me.”

Helpful Report

Posted 6 years ago

“It took them 1 month to give me a refund that I claim in less than 12 hours of my purchase. & I had to do it with my bank because they didn't help at all. They cancel my order but didn't refund my money.”

Helpful Report

Posted 6 years ago

“I believe all these Chinese companies are scammers! I wish people would boycott them and perhaps they would change their customer services. BOYCOTT CHINESE COMPANIES!”

Helpful Report

Posted 6 years ago

“If you have large breasts DO NOT ORDER FROM THIS INCOMPETANT COMPANY! I specifically ordered 3 garments in plus sizes so that they would fit my 38DDD breasts and they sent me garments with flippin A/B cup sizes, hell they only covered 1/3 of my breast!”

Helpful Report

Posted 6 years ago

“No!! Do not order from this company!”

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Posted 6 years ago

“Was told they could not process my order without certain info that i know is not needed and I told them forget anout the prder then a day later they charge my card somehow without the info they requested that they so needed amd now its going to take 30 days for a refund. I will be posting a bad review everyday till i receive my refund.”

Helpful Report

Posted 6 years ago

“Cheap material, ill-fitting items and sizes are way off. Would not recommend whatsoever. No way to leave reviews online without posting a photo. Don't be fooled by the cute photos and the low prices - You get what you pay for!”

Helpful Report

Posted 6 years ago

“This is how most Chinese websites works. They do not have stocks for most of items, only samples and when there are enough orders from people who were attracted to cheap prices, they start to manufacture and it will take a couple months to get it but fabriand design qulity is so poor it make look like you got it from garage sales. Recommandation: buy from us based online stores”

Helpful Report

Posted 6 years ago

“WORST ONLINE CUSTOMER SUPPORT. I HAD DISCREPANCIES BETWEEN MY PAYMENT AND THE INVOICE AMOUNT. I TALKED TO SEVERAL NAMES LIKE NEXIE, BUEN, LOVELY ROSE,SYRA. THEY TOLD ME TO HOLD ON AND WAIT FOR A SENIOR IN ORDER TO FIX THE INVOICE!! AND GUESS WHAT? I AM STILL WAITING FOR THE SENIOR TO EMAIL ME! THEY DO NOT DESERVE ANY STAR AT ALL! VERY DISSAPOINTED!!!”

Helpful Report

Posted 6 years ago

“It’s been so long and I haven’t received my items and customer service has not done anything to resolve this issue whatsoever. They also charged me 2 extra times for international shipping after I already paid during my initial order and was never told that I would be charged more. This is unacceptable I am so mad.”

Helpful Report

Posted 6 years ago

“This website is a fraud. Don’t ever buy from here. $100 lost.”

Helpful Report

Posted 6 years ago

“I have emailed them several times. They charged me but I haven't received a thing. This company must be a scam!!!!! I will be reporting them to the Better Business Bureau if I don't hear from them today.”

Helpful Report

Posted 6 years ago

“I ordered over 20 items from blouses, blazers, pants, skirts to gloves because everything was very inexpensive and looked really nice. However, only 1/3 of my items were in stock and the things that arrived were either too small or made of very cheap quality. For the most part, everything looks like the picture, but I don't know how they got a real human body to fit into it. For instance, a cute bow belt with snap closure didn't even come halfway around my waist. I don't think it can even be considered a belt! It might as well be a choker. Not sure if I would order from the company again since everything I ordered were either not in stock or canceled for whatever reason. What I ended up spending was didn't add up. Also, it was difficult to tell what was being canceled and shipped since they mark your entire order as canceled if one or more items in your shipment are out of stock. It took a week for the order to come which wasn't unreasonable, but I was charged over $300 for about $100 worth of items.”

Helpful Report

Posted 6 years ago

“I used 2 different credit cards for my orders...first one was at "risk" and then my order was canceled and I reordered using a different card and that was at "risk" too?? Ridiculous! I will never order anything again from this company. I will never send a copy of my license or credit card as they requested. No one else has ever asked that!!! Do not bother to order from this company!”

Helpful Report

Posted 6 years ago

“recommend against, very poor quality material and only fits if your super skinny with no curves. Purchased two items, very disappointed. Never again”

Helpful Report

Posted 6 years ago

“Shein is the worst store I have ever ordered from. I ordered 3 things on their website still have never got them to this day it has been over 3 months. I go on their website and log in to my account where it says your order has been canceled mean while nobody gave my money back. I can not be more disappointed. And their clothes was suppose to be for a Youtube video but now my plans are ruined”

Helpful Report

Posted 6 years ago

Shein is rated 1.9 based on 1,636 reviews