Shein Reviews

Name: Shein
Rating: 1.87

1.9 Rating 1,743 Reviews

19 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am STILL waiting for my order my niece wanted for Christmas. She went on the site for a long time looking at each item. I placed it 7 weeks ago!!! Way to let a kid down on Christmas”

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Posted 6 years ago

“Ordered items, that were absolutely not the size they said it was. And never received my refund even after 7 months! Never shopping with them again ! Scammer”

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Posted 6 years ago

“I ordered 2 products from Shein. I never received a confirmation email and never got the products, but they sure did charge my credit card. I have tried calling customer service, but it is a nightmare to get a hold of an actual person to refund my money. What a waste of money!”

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Posted 6 years ago

“Bakwass Service...They dont provide solution for return Policy. U have to courier it compulsory for Mumbai Address. Don't go for this . Either go for Myntra, Flipkart and Amazon”

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Posted 6 years ago

“It’s took a month to receive my order. Contacting costumer support live chats are awful. They would immediately disconnect with you whenever they want, in the middle of me typing. I had to go through 3 reps. Lovely Rose, Angelina, I forget last.”

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Posted 6 years ago

“******TRASH!!!! SHUT THIS COMPANY DOWN IMMEDIATELY!!!!****HOW ARE YOU CONDUCTING BUSINESS IN THIS DAY AND AGE WITH SUCH CRAPPY SERVICE!!! WOW!! Listen... don't waste ya time or money.... I mean... I almost feel sorry for them for real! Imagine working for such a company... Lord!!! 1 simple order and y'all can't even get it right... sigghhh... Dear American's... yall know how hard we work for our dollars man... don't get ya blood pressure up dealing with this sorry azz company! HAPPY HOLIDAYS!”

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Posted 6 years ago

“Basically never order anything listed as burgundy because it’ll actually come out to be bright red. And the clothes definitely don’t fit as they are pictured.”

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Posted 6 years ago

“I made a purchase online and received a message as if the order wasn't processed. Well long story short. Order was placed twice. Upon realizing it I tried to cancel the second order while in a processing state and the computer prompted me that the ordered couldn't be cancelled. I will never shop with them again.”

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Posted 6 years ago

“It's been a month already. They authorised the refund, received the returned good but refuse to refund the money to my PayPal account as originally agreed. I will never buy from them again. DO NOT RECOMMEND.”

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Posted 6 years ago

“Never heard anything back for delivery or updates. even no way to contact them through email or phone.”

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Posted 6 years ago

“It’s been an awful experience, i placed an order and waited a month without receiving it and when I contacted customer service they told that it was lost, and that I would have to replace the order and pay for express shipping if I want to get it fast, am I supposed to pay extra money for a lost order after waiting for 1 month already?”

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Posted 6 years ago

“When you return the whole order you are entitled to receive a full refund including the postage costs of sending the order to you. This is a legal requirement under the Consumer Contracts Regulations 2013. SHEIN do not accept this so the postage costs are not refunded. As you also have to pay postage to return the order (which is permitted) I will not order again.”

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Posted 6 years ago

“I placed an order and didn’t receive my items or my refund of 94,000 rs. never ever order again from shein ! I am going to sue them !”

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Posted 6 years ago

“Wish I could give them ZERO STARS ............. BUYER BEWARE !! If you EVER need to RETURN anything to this company it is a NIGHTMARE !!! I beg you to spend your money elsewhere ! These clothes are also cheaply made and not worth the headache.”

Helpful Report

Posted 6 years ago

“The pricing is of course what got me but the products were absolutely horrendous. I purchased a color block knit sweater and although the outside looked okay, the inside felt very rough and scratchy. I also bought sunglasses which were unbelievably too big and probably wouldn't sit on anyone's faces without falling right off. Will not order again and huge waste of money.”

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Posted 6 years ago

“Company is from China.Do I need to say anymore!! Clothing is horrible and getting a refund is an absolute nightmare please save your hard earned money and shop elsewhere like Lulus.”

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Posted 6 years ago

“I ordered 5 items only 1 came? So much for xmas gifts. Very disappointed.”

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Posted 6 years ago

“Their products never match the standard sizes, I had ordered 2 tops xl (which is my size) and one large as xl was not available for that top and when I got the tops the xl were tight for me and the large was just about right for me.. ridiculous.. and their return policy is ridiculously extensive .. you have to print a particular label and pay for the shipping and so much of procedure that you would just prefer to donate their crappy products ..”

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Posted 6 years ago

“I bought a super plain black bodysuit with long sleeves thinking that the reviews were bad but there was no way they could screw up such a simple item. They didn't sew both sleeves!! One was sewn and the other wasn't and is coming apart as a result. made for a decent laugh and a reminder not to shop at stores like shein.”

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Posted 6 years ago

“I have placed many orders with SHEIN and they all came in a timely manner. The last one was missing 6 items and they kept dropping my chat and ignoring me and not trying to help me resolve the issue. They suck in my eyes! Total scammers not about customer service”

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Posted 6 years ago

Shein is rated 1.9 based on 1,743 reviews