Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,636 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent them an email to cancel my order within 24 hours. Order # AYC80101 Email received - US-Jasper-PH (SHEIN) 25 Sep, 14:10 CST Hi Geetamallick, Thank you so much for reaching SHEIN Customer Support. No worries, about it. We will take action for this type of concern. However the package was delivered, and no refund was received. So they did not cancel my order, even though I had requested. I emailed them back on October 4th, today is October 8th and no response from their support. the quality of the items is very bad material. All I want now is to know how to return the items and get my refund, If I am not contacted in 24 hours, I will be filing a BBB complaint on this company.”

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Posted 5 years ago

“No recomiendo shein compre ropa y no la recibí y tampoco el dinero devuelto no sirve es fraude”

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Posted 5 years ago

“AVOID, AVOID, AVOID!!! Liars, thieves and scammers. AVOID!!!”

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Posted 5 years ago

“I purchased a dress for a wedding and I was truly upset it wasn't at all like the pictures advertised. Very loose and baggy, size unfitted so I decided to return it. After paying for the packages fees which I believe it was quite an amount I have been waiting 2 months for the return to be processed. I have now contacted them to acknowledge what is happening, first time round they told me it was done and I should check with my bank entity, was given a "screenshot" of what they think is a transfer but actually doesn't help me or my bank to see what's the issue. Second time I contacted them they said exactly the same but because I insisted they promise to escalate the issue with the management team and that I will receive an email with further information. Another week is gone and yet no email or whatsoever. Poor customer service by far but what's worst is a fraud.”

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Posted 5 years ago

“I bought 2 dresses and was very disappointed with the quality of the fabric, i returned both and got my money back.”

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Posted 5 years ago

“Ordered 4 Tops in 3x. I like them loose and long to wear with leggings! Three of the tops fit like 1x and are very short, I’m 5’6” and hit just below bellybutton! All pieces say made in China! So I’d been better off ordering from Wish, and saved money in the long run! Will not be ordering from Shein anymore! Buyer beware”

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Posted 5 years ago

“worst customer service ever. Actually NO customer service at all!!! All Robots responses. I tried returning something and the website would no print out my shipping label, I tried to contact someone. DO NOT ORDER ANYTHING FROM THEM.”

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Posted 5 years ago

“Terrible quality of item, badly stitched together. Difficult to return item. Won't be using this company again.”

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Posted 6 years ago

“I ordered a jacket from SheIn over a month ago and it has not arrived. I am disappointed because there is no way to even contact somebody to ask questions, or track your order. I’ve been trying to track my order and find out something on the whereabouts of my jacket and it is like it just disappeared off the face of the earth. I will just assume that I am not going to receive it and leave it at that. I will never order from them again!”

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Posted 6 years ago

“Do not order unless you are sure you are going to keep the order!It is impossible to return because they will not provide you the return address !!!They offered me $5 refund and keep the order and after a few very silly and unprofessional e mails they ignored me !!!The customer service representative - Alice responded ….yes we can except your return and we will send you the return address later !!Never heard from them after that !!!!Very disappointed !!!!”

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Posted 6 years ago

“TERRIBLE SCAMMMERS! REFUNDED 10 ITEMS! WITH ALLLL THE PROOFS THEY REQUIRED! ONLY GIVE MY MONEY BACK FOR 6 ITEMS!”

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Posted 6 years ago

“They take the money from your card then don't send your order and ask for a picture of your card avoid”

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Posted 6 years ago

“Paid for a order and never got it...when contacted they ignored me. DO NOT TRUST THESE PEOPLE.”

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Posted 6 years ago

“After reading these horrible reviews I have decided not to order. Too bad! I had a 500 dollar order waiting to be placed! Thank you all for your honest reviews. We all must stick together and protect each other from these scams.”

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Posted 6 years ago

“Dishonest company... they don’t refund your money on the items return.. they just block u Poor quality., they send defective items ., no costumer service Everything is by emails., till they don’t respond.”

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Posted 6 years ago

“I placed my first order and I will not order ever again. I had to return some items due to size issue. I sent them 7 emails regarding my return and nobody reply to any of my inquiries. You have limited time to return but if they don’t give you instructions when you ask them you are stuck with the items you cannot wear. Don’t waist your money”

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Posted 6 years ago

“Out of the 5 items I got, only 1 is in an ok quality. The return process is a nightmare! I won’t be shopping with them again!”

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Posted 6 years ago

“First of all, I ordered $50 worth for a package that never delivered. Then when I tried to get help, their workers wouldn’t help and would just leave chat, I have yet to receive a refund for my never coming package, which I waited 2 months for. Absolutely the shittiest place to order from. Complete scam”

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Posted 6 years ago

“Ordered 1 item for the wife. First time ordering from Shein. They are showing the package as delivered, but we never got it. When I tried the live chat, it was a robot which kept telling to me contact the post office or check with my neighbors. When I did find a phone number, they machine had me on hold, telling me how important my order was, then after a couple of minutes the machine hung up on me. Company seems like a total scam and thank god I only ordered 1 item and did not spend a lot. I would not buy anything from this company ever again and would encourage you to do the same. Again, total scam!!!”

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Posted 6 years ago

“this website will not take any of my credit cards because I only bought $20 worth of merchandise. As a result, I couldn't actually buy what was in my cart. this site is a complete scam and even blocked my IP address after I complained. the live chat kept telling me to "wait 5 minutes" for an email to complete my purchase, and the email never came. I recommend Zaful, their items are just as good if not better than Shein, and you can actually buy their items! I found the same items I needed on Zaful for cheaper.”

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Posted 6 years ago

Shein is rated 1.9 based on 1,636 reviews