Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,598 Reviews

20 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shein made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam

244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought 2 cardigans. Delivery waa quite good, no problems. Both were very very poor quality. Unwearable. Went straight in the bin. False econony. Wont ever use again.”

Helpful Report

Posted 6 years ago

“Ordered 3 jackets , all size small, one fit, one was big and one was huge, all terrible quality , which to be honest at that price wasn’t unexpected. Sent the two large ones back , got about 50% refund.”

Helpful Report

Posted 6 years ago

“Bralettes non returnable as they say its underwear, all three I purchased either didn't fit One Size was about a size 6, the other two were very poorly made with no support at all”

Helpful Report

Posted 6 years ago

“I placed an order for my nieces birthday i submitted my full address and full postcode which they got wrong and because of their error royal mail returned my order to them.customer service complete waste of time they take no responsibility whatsoever.will never use again”

Helpful Report

Posted 6 years ago

“They said it was delivered, didn't receive it and now my vacation is going to be ruined because I am on crutches and can't get to a regular store to buy another one, nor will they give me my money back until they do a full investigation. Glad they are willing to ruin a Customer's vacation over $50.00 and Customer Service was useless. Do yourself a favor and spring the extra money and buy from a reputable company.”

Helpful Report

Posted 6 years ago

“I would give ZERO stars if I could. The sizing is ridiculous. XL is the size of Medium. Multiple attempts to use the website or the "Live Chat" to facilitate a return of the undersized item have proven to be futile. The website is BROKEN. OR maybe they don't take returns. Each time I attempted to use the link which was sent, I received a "site cannot be reached" message. My new plan is to donate the little shirt to charity. DO NOT USE this website unless you enjoy frustration and being swindled.”

Helpful Report

Posted 6 years ago

“The sizing is horrible. An XL fits like a Small. Looks like I'll be giving most of it to my 10 year old granddaughter, also the material on most items feels cheap. so disappointed after spending the amount of money I did. I will NOT be ordering again to this company”

Helpful Report

Posted 6 years ago

“Didn’t receive an email to confirm my order. Haven’t had any updates as to where my order is! As for the customer service it’s poor! I work in retail and have never had such bad customer service as this website! Don’t waste your money!”

Helpful Report

Posted 6 years ago

“Scam Scam Scam!!!!! Don’t do it!!! Ordered $67 dollars worth in items received 1 item. Customer service never answer and online chat is a joke.”

Helpful Report

Posted 6 years ago

“I wrote down everything that I ordered specifically for reference in case something stupid happened. They added a duplicate shirt to my order and charged me for it. I have shipping insurance but with it being in China, I don't know if my return will ever get there or be credited to me. Their customer service is so uncomfortable and if not awkward, just plain rude. I don't even have a review of the clothes yet. I can't imagine what a nightmare that will be at this point.”

Helpful Report

Posted 6 years ago

“This company sucks. They took my money I paid for express shipping and when I found out it wasn’t going to be to my home in the 2-4 days I paid for I asked and they blocked me.”

Helpful Report

Posted 6 years ago

“It took them 1 month to give me a refund that I claim in less than 12 hours of my purchase. & I had to do it with my bank because they didn't help at all. They cancel my order but didn't refund my money.”

Helpful Report

Posted 6 years ago

“I believe all these Chinese companies are scammers! I wish people would boycott them and perhaps they would change their customer services. BOYCOTT CHINESE COMPANIES!”

Helpful Report

Posted 6 years ago

“If you have large breasts DO NOT ORDER FROM THIS INCOMPETANT COMPANY! I specifically ordered 3 garments in plus sizes so that they would fit my 38DDD breasts and they sent me garments with flippin A/B cup sizes, hell they only covered 1/3 of my breast!”

Helpful Report

Posted 6 years ago

“No!! Do not order from this company!”

Helpful Report

Posted 6 years ago

“Was told they could not process my order without certain info that i know is not needed and I told them forget anout the prder then a day later they charge my card somehow without the info they requested that they so needed amd now its going to take 30 days for a refund. I will be posting a bad review everyday till i receive my refund.”

Helpful Report

Posted 6 years ago

“Cheap material, ill-fitting items and sizes are way off. Would not recommend whatsoever. No way to leave reviews online without posting a photo. Don't be fooled by the cute photos and the low prices - You get what you pay for!”

Helpful Report

Posted 6 years ago

“This is how most Chinese websites works. They do not have stocks for most of items, only samples and when there are enough orders from people who were attracted to cheap prices, they start to manufacture and it will take a couple months to get it but fabriand design qulity is so poor it make look like you got it from garage sales. Recommandation: buy from us based online stores”

Helpful Report

Posted 6 years ago

“WORST ONLINE CUSTOMER SUPPORT. I HAD DISCREPANCIES BETWEEN MY PAYMENT AND THE INVOICE AMOUNT. I TALKED TO SEVERAL NAMES LIKE NEXIE, BUEN, LOVELY ROSE,SYRA. THEY TOLD ME TO HOLD ON AND WAIT FOR A SENIOR IN ORDER TO FIX THE INVOICE!! AND GUESS WHAT? I AM STILL WAITING FOR THE SENIOR TO EMAIL ME! THEY DO NOT DESERVE ANY STAR AT ALL! VERY DISSAPOINTED!!!”

Helpful Report

Posted 6 years ago

“It’s been so long and I haven’t received my items and customer service has not done anything to resolve this issue whatsoever. They also charged me 2 extra times for international shipping after I already paid during my initial order and was never told that I would be charged more. This is unacceptable I am so mad.”

Helpful Report

Posted 6 years ago

Shein is rated 1.9 based on 1,598 reviews