Shein Reviews

Name: Shein
Rating: 1.88

1.9 Rating 1,690 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,690 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 20th September 2025

Sam

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is IMPOSSIBLE to contact! They advertise free returns but good luck with that. NO CUSTOMER SERVICE AND NO WAY TO REQUEST A RETURN ON THEIR WEBSITE! Better make sure you love it before you buy it because you'll never be able to get a refund!!!!!”

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Posted 5 years ago

“Can't contact this company at all. Been waiting a month for a simple exchange. Probably never get it.”

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Posted 5 years ago

“I ordered a sweat dress and i had to return it because of the the size but, never got my money back. I emailed them several times but, i got no response. I am done with them.”

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Posted 5 years ago

“I ordered from shein a few times and never had a problem. I ordered from shein January 14, 2020 and paid for express shipping 2-4 day that cost $14.99. I received the package on January 20, 2020 at 3:00pm after my Birthday what was the point of paying for express shipping. 🤬 Now I can’t get in contact with them to get my $14.99. I am a YouTuber and I did a review in the past, I will be doing an update on my experience.”

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Posted 5 years ago

“I had order quite a bit of clothing from this website at once, over half of the clothes needed to be shipped back. Shein was decent about getting me the shipping label so I didn’t have to pay for it but it’s now been 2-3 months and I have yet to receive my refund. I have sent a lot of emails asking about this and have yet to get a response (now emailing them daily). Unfortunately I would not recommend anyone to shop on this site. You don’t know what kind of quality clothing your going to get and they don’t seem to give you your money back. Very disappointed and I feel ripped off.”

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Posted 5 years ago

“Sooo it’s been about a month still have not received my items nor have they even been shipped out . This is beyond ridiculous. I decided to only spend around $50 just to get a feel of the store before I spent more and so glad I did . I will never purchase again from them who knows if and when I’ll ever receive my items but I’m sure when I do they probably won’t fit or will be cheaply made . Are they’re any good reliable affordable clothes stores anymore ??”

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Posted 5 years ago

“I ordered for the first time in January 2020, Delivery was quick. The clothes and fashion looked really good, not cheap but unusual which I liked. Big mistake, the quality is poor it is not worth 1/4 of the price paid. It looks like rags and I will never shop there again. It all comes from China and very crappy. I wish I could get a refund but to mail back not to mention customs duty, it's not worth it. I wasted CDN $200 and it goes to garbage.”

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Posted 5 years ago

“If I could write less than one star I would. Products are cheap knock offs of the photos. Half my items broke or are barely holding together. Worst quality I have ever seen. Looks like it came out of a gumball machine....and I paid a lot of money is the very worst part.”

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Posted 5 years ago

“Very poor services delivery not on time very worst servies patetic customer support no one can.codinate for the same .... Very bad experience from you guys I book the delivery request by 8 jan and today's is 18 not received my parcel.....please I suggest you DNT book any parcels from SHEIN”

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Posted 5 years ago

“The website tells you you can return the clothes if there's a problem. They mention the customer has to pay the shipping fee,which is fine. However they don't mention they also charge you about $CAD 8 to 12 to generate a return label. No where does there return policy say they'll charge.. absolutely ridiculous! Never buying from them again. The clothes didn't fit. They sent me medium when I ordered a small with the elastic worn out. So essentially if you're top was $CAD16 I'm going to end up spending more on returning it.”

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Posted 5 years ago

“HYH97069 I would give 0 star if that was possible SHEIN didn’t deliver as promised The promised something and then turned back saying that’s not an option in our policy Worst online shopping experience I will put the feedback on fb and inst so that all my connections are aware of this Bad experience shein I ll never return”

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Posted 5 years ago

“Purchase took 4 weeks to deliver. The quality was cheap and not easy to wear professionally. I returned the majority of my products and 6 weeks later - I am still waiting for my refund. No one can Give me a date that they can expect my refund. So still waiting on over $100 to be deposited back into my account. Not happy!”

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Posted 5 years ago

“Extremely bad service. Didn't receive my order yet. It's been more than one & half month. No mail pertaining to refund or cancellation of the product.”

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Posted 5 years ago

“Ordered a coat. Did not receive confirmation of my purchase, but credit card billed. Can't log back into the site, because once you put in email and password, it brings up a pop-up asking you to complete a puzzle. When trying to drag and drop, the puzzle piece will NOT move. It is impossible to log in to this site. Everything points to a fraudulent site.”

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Posted 5 years ago

“Very bad service , they are mentioning that they delivered to the shipping company shipping company mentioned that parcel is still on transit , both of them trying to be helpless not providing any feedback”

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Posted 5 years ago

“I placed an order for a rosegold dress for my daughter's graduation...it NEVER delivered!!! Although they made claims it did...I have surveillance cameras that prove they never came thru with my order & I'm also a housewife who stayed home waiting for it. PayPal didnt even cover for us either...I will never order from shein again”

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Posted 5 years ago

“What I ordered vs what I received returning Monday. Ugh. Should of listened to the reviews”

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Posted 5 years ago

“Someone used my stolen debit card info. Sooo there's that.”

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Posted 5 years ago

“Customer service is terrible. Never go. Even it doesnt deserve 1 star.”

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Posted 5 years ago

“To start off with the products are of really bad quality. If you don’t like the product and would like to return it... good luck on the refund which you will never receive in this lifetime. Please stay away from this company I literally wasted $200 and even though I did not ask for express delivery I ended up spending $45 to top that $17 more to send the products back”

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Posted 5 years ago

Shein is rated 1.9 based on 1,690 reviews