Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,598 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered from them twice. Cheap items that are impossible to return and you can forget trying to talk to someone. TOO GOOD TO BE TRUE!!!!”

Helpful Report

Posted 5 years ago

“I bought five tops that looked really cool online. The order came in two different packages. The first package had a different blouse than the one I ordered. When the second package arrived a few days later, of the four items, all in my correct size, three of them had such tight sleeves, it was almost like the sleeves were a smaller size. Getting the return label was a bit of a hassle, but I bundled up the four returned items (I opted to NOT ask for the correct first piece, just money back), and took it to the post office. The was Oct 15. According to USPS tracking, my package was picked up at 5 pm the next day. Oct 16. That’s when everything stopped. Nine days later it was still “in transit”. Next day, 10 days after it was picked up in Ventura, Ca, it still hadn’t arrived in their facility, 100 miles away. But I had paid by credit card, so that’s when I emailed them (NO CUSTOMER SERVICE PHONE!) that if I didn’t get resolution on my refund request in three days I’d open a dispute case. Amazingly, I received my exact refund amount today by email notification. What’s even more amazing is that, according to their own tracking info, Shein STILL hasn’t received my package, so how did they know, to the penny, how much to refund me??”

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Posted 5 years ago

“I ordered from shein on 3 occasions this year. Liked the designs was very reasonable prices and you get what you paid for. But have not received my last order and tracked it and it states unsigned for.no invoices with orders or anyone to talk to. Sent email no response. Very dissapointed. Take yr money and dissappear not interested in aftercare”

Helpful Report

Posted 5 years ago

“Shein is fake app.it will lure by offering you cheaper rates but in the end it will cheat you ..money got deducted from my account.please guys help me get my money back by stop using this app..please raise a voice for me and be careful while shopping with this app.”

Helpful Report

Posted 5 years ago

“Well, the clothes are cute, low quality as expected, but my issue is that their customer service is garbage, they lied to me and then shut me out of their "24/7 customer service chat" which now coincidentally ALWAYS says offline for me. I have records of them telling me they would process an exchange for me, and records of them denying that they said such a thing, then promptly blocking me. now I am not receiving the items i purchased, and cannot get in contact with anyone because, you guessed it, their phone numbers are FAKE. DISHONEST company, and this is how they treat a customer who spent over $300 with them. Shame on them. Don't waste your money with these people”

Helpful Report

Posted 5 years ago

“They are stealing artwork from independent artist and selling cheep knock off on there site. WARNING!!! If you are an independent artist or someone who shops online, please be aware that SHEIN steals designs from artists and sells them as their own!!! "HALLOWEEN MOON" was a personal design was HAND DRAWN BY Aurelio Voltaireso there is no mistaking it. Regarding their low price, their item is NOT a full throw pillow but just the cover, printed only one one side and... well, IT'S A CHEAP, LOW RES BOOTLEG they invested NO time in creating and that they have NO RIGHT TO SELL!”

Helpful Report

Posted 5 years ago

“Sent them an email to cancel my order within 24 hours. Order # AYC80101 Email received - US-Jasper-PH (SHEIN) 25 Sep, 14:10 CST Hi Geetamallick, Thank you so much for reaching SHEIN Customer Support. No worries, about it. We will take action for this type of concern. However the package was delivered, and no refund was received. So they did not cancel my order, even though I had requested. I emailed them back on October 4th, today is October 8th and no response from their support. the quality of the items is very bad material. All I want now is to know how to return the items and get my refund, If I am not contacted in 24 hours, I will be filing a BBB complaint on this company.”

Helpful Report

Posted 5 years ago

“No recomiendo shein compre ropa y no la recibí y tampoco el dinero devuelto no sirve es fraude”

Helpful Report

Posted 5 years ago

“AVOID, AVOID, AVOID!!! Liars, thieves and scammers. AVOID!!!”

Helpful Report

Posted 5 years ago

“I purchased a dress for a wedding and I was truly upset it wasn't at all like the pictures advertised. Very loose and baggy, size unfitted so I decided to return it. After paying for the packages fees which I believe it was quite an amount I have been waiting 2 months for the return to be processed. I have now contacted them to acknowledge what is happening, first time round they told me it was done and I should check with my bank entity, was given a "screenshot" of what they think is a transfer but actually doesn't help me or my bank to see what's the issue. Second time I contacted them they said exactly the same but because I insisted they promise to escalate the issue with the management team and that I will receive an email with further information. Another week is gone and yet no email or whatsoever. Poor customer service by far but what's worst is a fraud.”

Helpful Report

Posted 5 years ago

“I bought 2 dresses and was very disappointed with the quality of the fabric, i returned both and got my money back.”

Helpful Report

Posted 5 years ago

“Ordered 4 Tops in 3x. I like them loose and long to wear with leggings! Three of the tops fit like 1x and are very short, I’m 5’6” and hit just below bellybutton! All pieces say made in China! So I’d been better off ordering from Wish, and saved money in the long run! Will not be ordering from Shein anymore! Buyer beware”

Helpful Report

Posted 5 years ago

“worst customer service ever. Actually NO customer service at all!!! All Robots responses. I tried returning something and the website would no print out my shipping label, I tried to contact someone. DO NOT ORDER ANYTHING FROM THEM.”

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Posted 5 years ago

“Terrible quality of item, badly stitched together. Difficult to return item. Won't be using this company again.”

Helpful Report

Posted 5 years ago

“I ordered a jacket from SheIn over a month ago and it has not arrived. I am disappointed because there is no way to even contact somebody to ask questions, or track your order. I’ve been trying to track my order and find out something on the whereabouts of my jacket and it is like it just disappeared off the face of the earth. I will just assume that I am not going to receive it and leave it at that. I will never order from them again!”

Helpful Report

Posted 5 years ago

“Do not order unless you are sure you are going to keep the order!It is impossible to return because they will not provide you the return address !!!They offered me $5 refund and keep the order and after a few very silly and unprofessional e mails they ignored me !!!The customer service representative - Alice responded ….yes we can except your return and we will send you the return address later !!Never heard from them after that !!!!Very disappointed !!!!”

Helpful Report

Posted 5 years ago

“TERRIBLE SCAMMMERS! REFUNDED 10 ITEMS! WITH ALLLL THE PROOFS THEY REQUIRED! ONLY GIVE MY MONEY BACK FOR 6 ITEMS!”

Helpful Report

Posted 5 years ago

“They take the money from your card then don't send your order and ask for a picture of your card avoid”

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Posted 5 years ago

“Paid for a order and never got it...when contacted they ignored me. DO NOT TRUST THESE PEOPLE.”

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Posted 5 years ago

“After reading these horrible reviews I have decided not to order. Too bad! I had a 500 dollar order waiting to be placed! Thank you all for your honest reviews. We all must stick together and protect each other from these scams.”

Helpful Report

Posted 6 years ago

Shein is rated 1.9 based on 1,598 reviews