Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,635 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,635 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ashley

WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do NOT trust this website. SHEIN charged my account $29 on 12/25 when I did not buy ANYTHING for a while from them. I tried to return a few items and NEVER got my refund. DO NOT TRUST THIS WEBSITE IT IS A SCAM. They will just steal your money like they did mine. Delete your account info asap from this site and change your account info so they don't end up charging you for nothing.”

Helpful Report

Posted 5 years ago

“I refunded two packages on December 2nd, have still not received my money back. It's a bad service. I chat with customer service and they show pictures of my returned items and they say just wait for two more days and you will get your refund back and will receive an email from us which I never got anything from them yet.”

Helpful Report

Posted 5 years ago

“Shein is misleading! They send me coupons of "take 30% off plus free shipping" codes, when I apply the code it takes only a couple bucks off but no free shipping! I tried to apply a free shipping code, it works but then the % code doesn't work! Shein, DO NOT SEND ME CODES if they're not going to be applied with my order!”

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Posted 5 years ago

“Having an issue with my refund. Returned package, they received it Dec 7th and still have not gotten the money back. Customer Service is really bad.”

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Posted 5 years ago

“Absolute load of tat , spent £22 and was worth 22 p , stay clear everyone another Chinese rip off”

Helpful Report

Posted 5 years ago

“I am STILL waiting for my order my niece wanted for Christmas. She went on the site for a long time looking at each item. I placed it 7 weeks ago!!! Way to let a kid down on Christmas”

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Posted 5 years ago

“Ordered items, that were absolutely not the size they said it was. And never received my refund even after 7 months! Never shopping with them again ! Scammer”

Helpful Report

Posted 5 years ago

“I ordered 2 products from Shein. I never received a confirmation email and never got the products, but they sure did charge my credit card. I have tried calling customer service, but it is a nightmare to get a hold of an actual person to refund my money. What a waste of money!”

Helpful Report

Posted 5 years ago

“Bakwass Service...They dont provide solution for return Policy. U have to courier it compulsory for Mumbai Address. Don't go for this . Either go for Myntra, Flipkart and Amazon”

Helpful Report

Posted 5 years ago

“It’s took a month to receive my order. Contacting costumer support live chats are awful. They would immediately disconnect with you whenever they want, in the middle of me typing. I had to go through 3 reps. Lovely Rose, Angelina, I forget last.”

Helpful Report

Posted 5 years ago

“******TRASH!!!! SHUT THIS COMPANY DOWN IMMEDIATELY!!!!****HOW ARE YOU CONDUCTING BUSINESS IN THIS DAY AND AGE WITH SUCH CRAPPY SERVICE!!! WOW!! Listen... don't waste ya time or money.... I mean... I almost feel sorry for them for real! Imagine working for such a company... Lord!!! 1 simple order and y'all can't even get it right... sigghhh... Dear American's... yall know how hard we work for our dollars man... don't get ya blood pressure up dealing with this sorry azz company! HAPPY HOLIDAYS!”

Helpful Report

Posted 5 years ago

“Basically never order anything listed as burgundy because it’ll actually come out to be bright red. And the clothes definitely don’t fit as they are pictured.”

Helpful Report

Posted 5 years ago

“I made a purchase online and received a message as if the order wasn't processed. Well long story short. Order was placed twice. Upon realizing it I tried to cancel the second order while in a processing state and the computer prompted me that the ordered couldn't be cancelled. I will never shop with them again.”

Helpful Report

Posted 5 years ago

“It's been a month already. They authorised the refund, received the returned good but refuse to refund the money to my PayPal account as originally agreed. I will never buy from them again. DO NOT RECOMMEND.”

Helpful Report

Posted 5 years ago

“Never heard anything back for delivery or updates. even no way to contact them through email or phone.”

Helpful Report

Posted 5 years ago

“It’s been an awful experience, i placed an order and waited a month without receiving it and when I contacted customer service they told that it was lost, and that I would have to replace the order and pay for express shipping if I want to get it fast, am I supposed to pay extra money for a lost order after waiting for 1 month already?”

Helpful Report

Posted 5 years ago

“When you return the whole order you are entitled to receive a full refund including the postage costs of sending the order to you. This is a legal requirement under the Consumer Contracts Regulations 2013. SHEIN do not accept this so the postage costs are not refunded. As you also have to pay postage to return the order (which is permitted) I will not order again.”

Helpful Report

Posted 5 years ago

“I placed an order and didn’t receive my items or my refund of 94,000 rs. never ever order again from shein ! I am going to sue them !”

Helpful Report

Posted 5 years ago

“Wish I could give them ZERO STARS ............. BUYER BEWARE !! If you EVER need to RETURN anything to this company it is a NIGHTMARE !!! I beg you to spend your money elsewhere ! These clothes are also cheaply made and not worth the headache.”

Helpful Report

Posted 5 years ago

“The pricing is of course what got me but the products were absolutely horrendous. I purchased a color block knit sweater and although the outside looked okay, the inside felt very rough and scratchy. I also bought sunglasses which were unbelievably too big and probably wouldn't sit on anyone's faces without falling right off. Will not order again and huge waste of money.”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,635 reviews