Shein Reviews

Name: Shein
Rating: 1.86

1.9 Rating 1,726 Reviews

19 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,726 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WORST RETURN POLICY, VERY DISAPPOINTED. NEVER SHOPPING FROM SHEIN AGAIN.”

Helpful Report

Posted 6 years ago

“I bought 9 dresses I’m returning them they are horrible”

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Posted 6 years ago

“The quality is atrocious. The dress I ordered was sewn by a 2 year old and unwearable. Cheap material and I had to throw out all 4 items; they were too bad to donate.”

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Posted 6 years ago

“Clothing is very low quality”

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Posted 6 years ago

“The worse. I ordered and paid through PayPal for 6 items, only to look back days to my account on Shein to see when items would be shipped and noticed that my order says cancelled, yet no email no return of my funds was given by Shein. I emailed customer service with several proofs only to be told that on their end it was cancelled and funds never received, thank God I used PayPal, where they can see that the funds were given and will dispute this for me. NEVER AGAIN WILL I PURCHASE FROM SHEIN, VERY POOR SERVICE.”

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Posted 6 years ago

“I wish I had read these reviews before I ordered. I ordered 5 pair of pants that are extremely too big. I have no idea how to return them. Never again!”

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Posted 6 years ago

“I DO NOT RECOMMEND IT. Damaged orders, difficult refunds and returns and sizes are not accurate.”

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Posted 6 years ago

“My products get moved back every single day. From expected delivery on the 8th all the way to the 30th of the month. Very frustrating . And I was supposed to have express shipping”

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Posted 6 years ago

“Still waiting for my items after three weeks!! Not happy!”

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Posted 6 years ago

“It cost me 4 pound delivery then 6 pound to send it back cheep material”

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Posted 6 years ago

“The shirt I ordered was just on backwards on one piece the pants that I ordered are ripped jeans but the stitching has it Sideways and then I turn around or 3 miles Jones horrible”

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Posted 6 years ago

“First of all I bought a shirt for you guys and when I got ready to word one piece was Stitched in the wrong way So it was twistedand couldn’t be straighten up And then I bought three more shirts horrible”

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Posted 6 years ago

“I ordered a couple of items due to style and price. Arrived in a timely manner. Quality of clothing is awful - looks very cheap and is basic polyester so the fabric does not move with you. Would not recommend”

Helpful Report

Posted 6 years ago

“Ordered a bunch of items because my daughter wanted them. First off, one item is missing from the order. Shoes are the wrong size, way too small. Like 2 sizes down. Quality of the items are very poor. 3 different size 8 clothes are roughly size 7, 8 and 10. Don't even bother.”

Helpful Report

Posted 6 years ago

“I bought a product and needed to return it. It DID not come with a return label and will not order again. Product was too small. And, they do not provide a customer service number to contact. Also, I never received an email on the order status nor delievery.”

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Posted 6 years ago

“It’s FRAUD. I have never received anything from them and they charge me close to 200$. My purchase which I had never received was at least 50$ less than the charged amount.”

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Posted 6 years ago

“It's totally fraud company ..I'd ordered a salwar suit which looked very good In the picture but they sent me a cheep sari not even worth 100 rs ..now no contact is available for return or refund..never buy from this site”

Helpful Report

Posted 6 years ago

“I ordered from Shein in June 2019. One of the items that they already charged me for was then marked as out of stock. They said the refund would be back on my card within 30 days! When they tried to issue the refund my credit card was hacked. Do not use this site! It’s a scam, and the clothes are cheap. Don’t give them any of your credit card information, and definitely do not ever use a debit card”

Helpful Report

Posted 6 years ago

“I have raised a refund request 4 months ago. They took the product also but I have not received the refund till now. I have been trying to call the customer care many times it will never connect. HORRIBLE SERVICE.”

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Posted 6 years ago

“I ordered 3 items and I returned one.The fabric Is very bad and cheap quality.Not worth the price we pay. I still haven’t received my refund for the item I returned,No response from them either for the numerous messages I sent in fb messenger. Honestly Kmart have better stuff for cheaper prices.”

Helpful Report

Posted 6 years ago

Shein is rated 1.9 based on 1,726 reviews