Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,598 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just received my package and apparently they switched it with someone else. I didn’t pay $50 delivery fee to go through this trash and I’m traveling soon. Already messaged on Instagram and Facebook.”

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Posted 5 years ago

“Very worst service and very bad return/refund policy. They don't have any customer care number. They charge extra for all returns and do not refund full amount.”

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Posted 5 years ago

“when I purchased a top and jeans to my sister above Rs.2000 from SheIn site. I got an offer up to flat Rs. 300 by using a coupon from Saveplus site”

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Posted 5 years ago

“Just tried to call them for return, the guy said they are only responsible for one return. That is not was stated on the order I told him. I said that's not fair!! he hung up in my face. Poor customer service. one star because wondering if the even answer...”

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Posted 5 years ago

“Terrible experience, never received my items”

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Posted 5 years ago

“disgusting behavior from staff, i did not receive my item ever”

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Posted 5 years ago

“I paid for EXPRESS SHIPPING and it’s been TWO weeks and i still haven’t gotten my packages. i ordered from Shein before and nothing like this has ever happened. i’m very disappointed...and it sucks because their clothes are affordable and nice but i will not be ordering from them again.”

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Posted 5 years ago

“Terrible quality misshaped overly long sleeves waste of money nothing like the photos”

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Posted 5 years ago

“Ridiculous that you can’t buy a gift card for less than $100.00”

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Posted 5 years ago

“Returned about 40$ of clothing and never got my money back after multiple calls with them. Never buy from them they steal your money. Clothes were far from what they description was. Sizes weren’t right at all. The clothes arrived in ziplock bags. Very low quality and not worth one penny of your money.”

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Posted 5 years ago

“Never got my package and it took forever to be delivered. Says delivered but I have no package. I wrote in twice already and no answer. Never ordering from this company again. Customer service sucks! Company never replied to me,”

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Posted 5 years ago

“I'm a plus size girl--I ordered a 2x and I swear when it came it was the size of a medium and I could not even get my arm in it--trying to return something or get the attention of someone at Shein is like pulling teeth. After trying over and over and response I just gave up and gave the items to my nieces. Save your time and frustrations and purchase elsewhere!”

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Posted 5 years ago

“it is practically impossible to make a return. their website makes it very hard if not impossible to get contact for starting a return. the clothing is very cheap so not surprising that the quality of fabric is unattractive”

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Posted 5 years ago

“This is my first time ordering with them. I need to return some items but when I log in my password isn't working so I attempt the option Forgot my Password but have done it 3 times now and get no emails. I placed a second order under a new profile and raised a ticket against that order explaining the situation with all my contact details and still no response! This is unacceptable. I cant return any items or get my money back. Avoid this website!!!!”

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Posted 5 years ago

“I need to return some items but my password seems to not be working so I do the forgot my password option 3 times now and I never get an email to re-set it so I can log in to return some items. I have since set up a new profile and submitted a ticket via that order and explained my situation and no response either!!! That's one way to get out of returns and refunds! Very disappointed.”

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Posted 5 years ago

“Avoid this company at all costs! After you submit an order they deduct the money from your account and never send a confirmation email. Then they delete your order history from your Shein account. Customer service is a joke. They offer a 24/7 live chat option and when you question the whereabouts of your order they abruptly end the conversation and make the matter "closed" or "solved" and then block you from chatting with them. Order from a more reputable site and save yourself a lot of frustration and hassle If I could give negative stars I would!”

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Posted 5 years ago

“Customer service is not helping at all late Delmarva and no one can tell where is the package. No return if the service is delayed Payed on line and to return payment will take long time the rudeness of some service provider ,hey need to upgrade the delivery company and deal with more professionals”

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Posted 5 years ago

“The worst customer service ever and poor quality for all my orders. Will not be ordering from Shein anymore! Don't waste your money.”

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Posted 5 years ago

“The worst customer service ever and terrible quality for all my orders. Won't be using this company anymore. DON'T WASTE YOUR MONEY.”

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Posted 5 years ago

“Shein claims you can return items but good luck. I went on their sight and got to the point of downloading the address label which never happened. Tho it said it would take some time I could check back-but I can't find anything in my account that says it's there, and customer service links are a joke. When I click on live chat or submit a ticket all I get connected to are FAQs dead end. beware, the great prices are not so great if you order and can only use one of the 5 things you ordered and are unable to return the poor fitting, poorly sized items”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,598 reviews