Shein Reviews

Name: Shein
Rating: 1.88

1.9 Rating 1,690 Reviews

20 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,690 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 20th September 2025

Sam

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish I could give 0 stars. The keyword is NEVER!!! Never got my order, Never got a refund and Never ordering from here again. I will tell anyone I know and anyone that asks to Never order from this company!!!!”

Helpful Report

Posted 5 years ago

“Do not buy bathing suits as you can not return them even if all the tags tape everything is still on them. I ordered a medium adult bathing suit......my 12 year old couldn't fit into it. The sizes are soooooo off from normal.”

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Posted 5 years ago

“It’s terrible customer service. They told me to contact to delivery company by myself. I haven’t receive my parcel yet. The customer service doesn’t help anything!”

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Posted 5 years ago

“They say they offer 100% satisfaction guarantee but only on selected items. I opened my swimsuit tried it on and what do you know... doesn’t fit and I can’t return it. There’s not even an email address to contact someone from customer service. I will NEVER order from this bull$@!? company. Save your money people these products are made in China and are complete TRASH”

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Posted 5 years ago

“Thus means thy is a daddy. To be daddy or not to be daddy is the question. My sugar baby's daughter can sew a j-string that is better than what I ordered. periodt. Thank you.”

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Posted 5 years ago

“Should I buy here? Is the clothes good quality? As far as I know, these clothes are cute from the photos online. please answer my question. Thank You, Jackie Kennedy, JFK wife.”

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Posted 5 years ago

“Don’t shop here! Their swimsuits are all different sizes and they won’t let you return”

Helpful Report

Posted 5 years ago

“WORST RETURN POLICY, VERY DISAPPOINTED. NEVER SHOPPING FROM SHEIN AGAIN.”

Helpful Report

Posted 5 years ago

“I bought 9 dresses I’m returning them they are horrible”

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Posted 5 years ago

“The quality is atrocious. The dress I ordered was sewn by a 2 year old and unwearable. Cheap material and I had to throw out all 4 items; they were too bad to donate.”

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Posted 5 years ago

“Clothing is very low quality”

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Posted 5 years ago

“The worse. I ordered and paid through PayPal for 6 items, only to look back days to my account on Shein to see when items would be shipped and noticed that my order says cancelled, yet no email no return of my funds was given by Shein. I emailed customer service with several proofs only to be told that on their end it was cancelled and funds never received, thank God I used PayPal, where they can see that the funds were given and will dispute this for me. NEVER AGAIN WILL I PURCHASE FROM SHEIN, VERY POOR SERVICE.”

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Posted 5 years ago

“I wish I had read these reviews before I ordered. I ordered 5 pair of pants that are extremely too big. I have no idea how to return them. Never again!”

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Posted 5 years ago

“I DO NOT RECOMMEND IT. Damaged orders, difficult refunds and returns and sizes are not accurate.”

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Posted 5 years ago

“My products get moved back every single day. From expected delivery on the 8th all the way to the 30th of the month. Very frustrating . And I was supposed to have express shipping”

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Posted 5 years ago

“Still waiting for my items after three weeks!! Not happy!”

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Posted 5 years ago

“It cost me 4 pound delivery then 6 pound to send it back cheep material”

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Posted 5 years ago

“The shirt I ordered was just on backwards on one piece the pants that I ordered are ripped jeans but the stitching has it Sideways and then I turn around or 3 miles Jones horrible”

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Posted 5 years ago

“First of all I bought a shirt for you guys and when I got ready to word one piece was Stitched in the wrong way So it was twistedand couldn’t be straighten up And then I bought three more shirts horrible”

Helpful Report

Posted 5 years ago

“I ordered a couple of items due to style and price. Arrived in a timely manner. Quality of clothing is awful - looks very cheap and is basic polyester so the fabric does not move with you. Would not recommend”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,690 reviews