Shein Reviews

Name: Shein
Rating: 1.88

1.9 Rating 1,690 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,690 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 20th September 2025

Sam

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didnt receive my items that I purchased I waited for two weeks now”

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Posted 5 years ago

“It won’t let me continue to checkout very annoying website I just want to pay for my clothes”

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Posted 5 years ago

“We ordered 3 bathing suits for my daughter and used their sizing guide they provided on their website. The bathing suits were delivered today and the sizing is NOT accurate. My daughter tried on the tops and her breasts are popping out and it was cut super low than what was shown in the picture. We inquired about returning the tops for a different size and were told she’s not allowed to since she already wore them!!! Seriously?!?!? Never again will we shop from here. Buyers beware”

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Posted 5 years ago

“I am BEYOND annoyed with this company! Their good prices reeled me in and I ordered some items on the 31st of March, my items were not shipped until the 9th of April and now it is April 22nd and still no items! The tracking information you get is just stupid and is never updated. I spent almost $100 and am very upset that I have yet to receive my items.”

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Posted 5 years ago

“This company is a scam! They give fake tracking numbers. They take forever to ship. They are just a rip off. Don’t shop here.”

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Posted 5 years ago

“A FRAUD!!! They take your money and never send your items.. contacting customer service is impossible.. no contact number you have to create a ticket which no one ever attends to... Never will I be buying From or recommending this fraudulent company to anyone. RUN!!!!!”

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Posted 5 years ago

“I ordered two things from Shein about 3 weeks ago and still haven’t gotten anything in the mail. The tracking number doesn’t give me an exact time and is not helpful at all. I would not recommend buying anything from here if you aren’t prepared to wait over 3 weeks for two items. 2 weeks is a reasonable amount of time to wait for clothing. I am very disappointed that I have to wait this long and will not buy from here again. Unless, however, this change is made immediately.”

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Posted 5 years ago

“Can someone pls explain what does this means”

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Posted 5 years ago

“So I spent 110.24 on SHEIN and it’s been 10 days since I ordered it and I still haven’t got my stuff and it was express shipping 😒”

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Posted 5 years ago

“Buyer Beware! I purchased from this website and there were several problems: It took 6-8 weeks for the items to be delivered. This is an Asian company. Sizes do not run true. One item fit and the other 2 were too small and would fit a child. The material was subquality. I wouldn't even wear one of the blouses. I just donated it. I went back and looked at the photo on their website. It was completely misleading! I have seen these same photos on another website, so I can assume the same things would happen if I ordered from Holapick.com as well. Skip that one too! If they don't show the models faces, then you know the photos are fraudulent. They get you on the nice price. If you get something you can't use or wear, then what good is it? Almost now way to return it. This is on my list of things that I won't do again!”

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Posted 5 years ago

“I paid for 3 day shipping on April 4 and we are now April 18 and I still have not received my order! I would NEVER ORDER FROM TBIS COMPANY! It is also impossible to get a hold of someone! They are luck they are getting 1 Star from me”

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Posted 5 years ago

“I am surprised to see such a poor customer service from your end. I understand while pickup of my return due to lockdown it's all delayed but m upset on your customer service who has no sense of keeping the customer update over delay or to follow up. It's been 1.5 month that I have been requesting for the return after several emails no response. My return number : ID 15528195”

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Posted 5 years ago

“Placed an order. My order wasn't shipped on time so one dress went out of stock. I got no mail whatsoever that one item was out of stock. I contacted customers service, they told me I had two options: ship the out of stock item later and seperate or refund. I picked the first option. They ignored my request and issued a refund. However that whole ordeal took over 6 days. They put my whole order on hold. It's now been 9 days and my order still has not been shipped. Would not recommend ordering from Shein as they are not reliable.”

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Posted 5 years ago

“Hello. I ordered through Shein and my order will be arriving over 2 weeks later than the expected delivery date. When I asked for compensation, they mentioned that the courier is half to blame and so they will only give a compensatory 300 "Shein Points". In other words, points for me to keep spending money with Shein. Buyer beware.”

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Posted 5 years ago

“If I can give less than one star I would definitely do it, do not order anything from this company!!!”

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Posted 5 years ago

“Yes they have a huge range and their prices are "too good to be true" but to get a jacket that has no hems? It is literally just cut from fabric. I bought 5 pieces and each are so hot from cheap fabric that I doubt I will ever wear them. I know you take a risk of buying clothes that don't suit you, when you buy online you but you would assume there is some quality control going on. It is obviously more about quantity than quality at Shein. I have literally bought landfill as I doubt anyone will ever wear these.”

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Posted 5 years ago

“Their clothing does not take 7-9 business days as it says .”

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Posted 5 years ago

“Good afternoon, I work in the fashion industry and I seen clothing from several company. Today 4/14 I received a black vest. This was the worst purchase I have made in my life. The fabric was so cheap and it was cheap looking. The price was cheap, but I would not pay 5 dollars for this. It is so sad that companies would send out merchandise like this, and rip people off. Please don't order this vest! I will post this on my site to protect consumers for waste there funds.”

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Posted 5 years ago

“I got infected with the Corona SARS virus! My hospital checked the packaging and found it had virus particles from the WUHAN FLU VIRUS”

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Posted 5 years ago

“I had noticed it was several days after ordering $124 worth of home decor that it still was not processed. I check my account and it says "due to potential fraudulent activity please provide a picture of your driver's license or passport " umm no. I canceled my order and will hopefully receive a refund. If I dont receive a refund they are the ones who are fraudulent. Do not order from this site.”

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Posted 5 years ago

Shein is rated 1.9 based on 1,690 reviews