Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,598 Reviews

20 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hopefully this helps. They said due to the virus outbreak everyone in China is not working and most company’s are shut down that’s why I haven’t received my order for”

Helpful Report

Posted 5 years ago

“Customer service is horrible!!!!! I want my money back because I still do not have my order??”

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Posted 5 years ago

“Took so long to arrive then the majority of the clothes didn’t fit tried to return but customer service was super rude I left a negative review of the clothing on the app and they deleted my review definitely do not recommend”

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Posted 5 years ago

“I ordered 2 items which I never received even a email confirmation for, the money just came straight out of my account nothing else everytime I log back in it tell me I have to order that have been placed I looked in every email and nothing I have my order number but it’s like it was never placed just the money taken there no number to call the custom service is TERRIBLE. This is the most sorry ass website I’ve EVER shopped at and I hope no one else gets there money stolen ! Every time I try and enter the order # it says no found.”

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Posted 5 years ago

“Only shipping 2 items out of 8! Could take upto 18 days apparently when it stated 5-8 days... NEVER AGAIN!”

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Posted 5 years ago

“Terrible, cheap clothing. Ordered 11 things and only 1 thing made it to me. Ordered Jan 20th and it is now February 8th and the tracking still says “China Flight Departure” NEVER again will I order from this shady company”

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Posted 5 years ago

“Poor quality and poor customer service never buy anything from this online store. The pics on the website is unreal.”

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Posted 5 years ago

“Ordered a dress weeks ago and it was never delivered by the expected delivery date and they will not get back in contact with me or process my refund for it.”

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Posted 5 years ago

“Didn’t process my refund of $530 after all items were delivered back to them”

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Posted 5 years ago

“Never ordering from Shein again! I ordered my items weeks ago and still has not even made it to the US! If I would have went to my usual clothing websites my stuff would have been here weeks ago. All I can say is that it is worth the extra money to buy from somewhere else and get it in a timely manner than from this place. Never again!!”

Helpful Report

Posted 5 years ago

“Have not received my order as I write this and I hope to receive it. Their advertisement showed 5-8 days delivery from shipping, it's now been 11 days and somehow the info on my account has changed from shipment on the 24/1 to the 3/2?? This is frustrating and very disappointing!”

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Posted 5 years ago

“They very ridiculous scammer i bought a clothes worth $95 but they deduct my account $225”

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Posted 5 years ago

“Worst experience.... they still my money.... they are BIG POS 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬”

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Posted 5 years ago

“I have contacted them numerous times to make a return, and they absolutely refuse to acknowledge me. They will not give me a return authorization or reply to my messages. My item was being returned within their return policy and was unworn. There is no reason why they should be ignoring me. DO NOT BUY FROM THEM!!!!”

Helpful Report

Posted 5 years ago

“paid for an order. They said it was delivered (wasn’t). Said that the tracker said it was. Passed to me to sort. Tracking number was not registered to my address, proving it wasn’t delivered. Went around in circles and now being ignored. They have my money and my items and have just shut me off. Definitely beware. Good when it works, but when it doesn’t you have no hope. And no chance with refunds.”

Helpful Report

Posted 5 years ago

“I have tried to contact them multiple times regarding the returns policy. I have emailed so much and no one has got back to me. Absolutely terrible and the worst customer service ever!!!!!! DO NOT USE THIS COMPANY. They never answer their phone, their emails are fake and they send automated messages through Facebook. Unreliable and unprofessional. 😡😡”

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Posted 5 years ago

“I paid for express shipping and didn’t receive it and when I asked for refund for the shipping rate that I did not get, they said sorry we can’t do that. Also the clothes are never true to size! Buyers BEWARE!”

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Posted 5 years ago

“This company is IMPOSSIBLE to contact! They advertise free returns but good luck with that. NO CUSTOMER SERVICE AND NO WAY TO REQUEST A RETURN ON THEIR WEBSITE! Better make sure you love it before you buy it because you'll never be able to get a refund!!!!!”

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Posted 5 years ago

“Can't contact this company at all. Been waiting a month for a simple exchange. Probably never get it.”

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Posted 5 years ago

“I ordered a sweat dress and i had to return it because of the the size but, never got my money back. I emailed them several times but, i got no response. I am done with them.”

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Posted 5 years ago

Shein is rated 1.9 based on 1,598 reviews