Shein Reviews

Name: Shein
Rating: 1.87

1.9 Rating 1,743 Reviews

19 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the website is horrible the bathing suit sizes are not true to size. you can't return them so chose wisely. worst experience. very upset.”

Helpful Report

Posted 6 years ago

“I ordered a few things and never received payment confirmation via email or via “my orders.” There is no proof to show that I have paid the 33.90 that it costed me. However, in my bank account, the 33.90 was in fact taken out... so the payment went through. Therefore, I am now out 33 dollars with no order confirmation or products to show for it. Literally like throwing 33 bucks down the toilet. Also the customer service sucks. I tried to find a phone or email and there is no email and all the numbers I found lead to some sketchy prerecorded voice telling me that the number doesn’t exist. I tried to type in my request/issue on their customer service site and every time it says “oops try again when your internet connection is better.” My internet connection is freaking fine! I have all the LTE bars on my phone and WiFi bars on my computer. I am so frustrated... don’t order from here. Chinese owned garbage. Classic. Should have known I guess!”

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Posted 6 years ago

“3 months and still haven’t received my product or refund! Complete scam!!! Do not order from them!!! Look at their FB reviews....nobody is getting their product!!!”

Helpful Report

Posted 6 years ago

“Do yourself a favor. Their quality so cheap and took forever to get to you. I ordered 3 shirts but I just received 2 instead. I emailed, called...but no one response, Be smart with your money.”

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Posted 6 years ago

“I ordered 3 shirts but just received 2. Poor quality.They just take your money but when I call or email no one respond. That’s a ripoff.”

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Posted 6 years ago

“I have returned an item over a month ago and it said it would take 40-70 days to process due to the carona virus. Now they have closed it. There is not even any customer service and im6very dissatisfied with this company. This is my first and at time spending any money on this company”

Helpful Report

Posted 6 years ago

“This site does not even deserve one star. No updates about an order placed 3 weeks ago and absolutely no help about a refund. Zero customer service available”

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Posted 6 years ago

“I placed an order on the 20th march 2020 i have not received my order no updates what so ever,it is now the 5th of May 2020 still waiting for delivery😡☹️”

Helpful Report

Posted 6 years ago

“I ordered over $200 worth of clothing. It’s been two weeks and it still says “processing” I have no update and no clue on when the clothes would be shipped ; if they ever get shipped. I don’t wanna cancel my order because I already waited this long. The customer service number doesn’t work so I just have to hope I didn’t get scammed”

Helpful Report

Posted 6 years ago

“I am giving a one, it sounds like this is a common issue that arent addressing or are going to fix. 14 days ago I had place a order in, and today it is still saying that it is processing at the warehouse and is still waiting to be picked. The website states a 4-6 delay and again its been 14 day and still says its processing. The customer service is awful they have not responded to any of my messages. Its really frustrating because the price is great, I am worried if i decide to cancel and order that isnt even processes yt that i wont even get my money back. HORRIBLE SERVICE CHEAP PRICES”

Helpful Report

Posted 6 years ago

“I’ve normally had decent experiences with SHEIN but of course you get what you pay for and I’ve had pretty low expectations. UNTIL NOW!!!! I placed an order 2 weeks ago and have had zero communication around it but yet I’ve already paid for the order. No confirmation email, no way to track it on the website (can’t track unless you order through an account), and I’ve tried visiting their support webpage but keep getting “this page doesn’t exist” AWESOME!!! I don’t think I’ll ever buy from SHEIN again. Not worth the quality and certainly not worth the headache.”

Helpful Report

Posted 6 years ago

“Order my products on April 9th and still haven’t got an update or anything. Tracking status has been stuck in the same place for a month now. I just feel like they should be honest about the shipping. I know there is a delay but they definitely don’t tell you it’s a MONTH DELAY definitely should have spent my money somewhere else!”

Helpful Report

Posted 6 years ago

“Absolute cr*p item . Not as described and different material. No refund possible even if paid with PayPal unless you send back to CHINA by recorded delivery! Good luck with that! This is NOT A UK COMPANY”

Helpful Report

Posted 6 years ago

“I’ve been waiting for my order for the longest already! It’s going to be a month soon, I really should have read the reviews first. Never ordering from this site again, delivery sucks.😡”

Helpful Report

Posted 6 years ago

“I ordered April 14th is is now may 4th and I still have no packed but it says it’s shipped and my sister ordered the same day and got hers last week I don’t understand They need to get it together”

Helpful Report

Posted 6 years ago

“I was under the impression that they had a warehouse in Australia. Was wondering why it was taking so long... Turns out it was because of international shipping.”

Helpful Report

Posted 6 years ago

“Clothes were way to big and quality of clothes is horrible. Material feels like cardboard paper and the design does not match the pictures on their website.”

Helpful Report

Posted 6 years ago

“I order some clothes from Shein on April 14 and now it still processing. No status update, no notice mail, no message. I ask customer service many times, they always give me the same answer (lack of manpower) and told me they marked my order as urgent so it will be shipped within 24 hours. They are liars. Shein is a fraud. DON'T BUY ANYTHING FROM THEM.”

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Posted 6 years ago

Helpful Report

Posted 6 years ago

“this was by far the worst experience i’ve had with an online order. nothing fit correctly, nothing was true to size. sooooo disappointed”

Helpful Report

Posted 6 years ago

Shein is rated 1.9 based on 1,743 reviews