Shein Reviews

Name: Shein
Rating: 1.86

1.9 Rating 1,725 Reviews

19 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,725 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This has been THE WORST online shopping experience and customer service I’ve ever experienced.”

Helpful Report

Posted 5 years ago

“The most horrendous customer service. I received the wrong order, they refused to refund it unless I PAID to send it back to them despite the first associate telling me pictures would be fine. When I finally got through to someone months later who said they would refund 50%, they stopped replying. They make it impossible to communicate with them, you can't even message through the website as it pretends you have 'bad connection'. Shocking service every single time. Don't ever shop here!”

Helpful Report

Posted 5 years ago

“I’ve never seen a company so disorganized when it comes to displaying what’s in stock and what isn’t. Twice now, I’ve placed orders of all items that were in stock, just to receive an email two weeks later (because they take so long to ship that it’ll more than likely still be “processing” weeks after you’ve placed the order) that some of my items are out of stock and they’re refunding me. WHY IS IS AVAILABLE FOR ME TO PURCHASE THEN? Honestly just go through ROMWE or Zaful. I cancelled my first order after 2 weeks of them not shipping my order, then on top of that they cancelled like 1/3 of it because the items were out of stock AND it was supposed to be express shipping so it for sure wasn’t coming on time. I thought I’d give them another chance with a smaller order, only $20 worth of stuff but the same out of stock thing happened again. Won’t be buying from here again”

Helpful Report

Posted 5 years ago

“You took my money and never sent our purchase. You have no phone number to contact anybody.I will be reporting you to the better business bureau.i went to the post office and you sent the shipping label only.where is my product?????”

Helpful Report

Posted 5 years ago

“Don’t order from here. Spend at least $50 on this website about a month ago, still haven’t received my order. Don’t waste your time with this website, just a scam.”

Helpful Report

Posted 5 years ago

“Shipping is slow because of the pandemic. But why they took a $280 dollar order it took hours to put together and weeks to save for, held the order and the money for over a week and then cancelled the order I don't know. Customer service is a worthless computer. I've sent several emails with no answer or explanation for a week now. All I know is I get no order and I won't get any refund for 7-14 days. All in all I would not deal with this company AT ALL. Stay away!!!!!”

Helpful Report

Posted 5 years ago

“I spent over €200 on homeware almost 3 months ago and only received 3 table mats which were about €1 each and made of paper so had to be binned. I have emailed non-stop enquiring about why the products have still not been sent and requested a refund but have been ignored and they have the audacity to spam my email every day trying to get me to buy more s**t. THIS LOT ARE A BUNCH OF THIEVING SCAMMERS!!! DO NOT SPEND A CENT AS YOU WILL NEVER RECEIVE ANYTHING AND HAVE YOUR MONEY STOLEN BY THESE THIEVES. CURSE THE LOT OF THEM”

Helpful Report

Posted 5 years ago

“the website is horrible the bathing suit sizes are not true to size. you can't return them so chose wisely. worst experience. very upset.”

Helpful Report

Posted 5 years ago

“I ordered a few things and never received payment confirmation via email or via “my orders.” There is no proof to show that I have paid the 33.90 that it costed me. However, in my bank account, the 33.90 was in fact taken out... so the payment went through. Therefore, I am now out 33 dollars with no order confirmation or products to show for it. Literally like throwing 33 bucks down the toilet. Also the customer service sucks. I tried to find a phone or email and there is no email and all the numbers I found lead to some sketchy prerecorded voice telling me that the number doesn’t exist. I tried to type in my request/issue on their customer service site and every time it says “oops try again when your internet connection is better.” My internet connection is freaking fine! I have all the LTE bars on my phone and WiFi bars on my computer. I am so frustrated... don’t order from here. Chinese owned garbage. Classic. Should have known I guess!”

Helpful Report

Posted 5 years ago

“3 months and still haven’t received my product or refund! Complete scam!!! Do not order from them!!! Look at their FB reviews....nobody is getting their product!!!”

Helpful Report

Posted 5 years ago

“Do yourself a favor. Their quality so cheap and took forever to get to you. I ordered 3 shirts but I just received 2 instead. I emailed, called...but no one response, Be smart with your money.”

Helpful Report

Posted 5 years ago

“I ordered 3 shirts but just received 2. Poor quality.They just take your money but when I call or email no one respond. That’s a ripoff.”

Helpful Report

Posted 5 years ago

“I have returned an item over a month ago and it said it would take 40-70 days to process due to the carona virus. Now they have closed it. There is not even any customer service and im6very dissatisfied with this company. This is my first and at time spending any money on this company”

Helpful Report

Posted 5 years ago

“This site does not even deserve one star. No updates about an order placed 3 weeks ago and absolutely no help about a refund. Zero customer service available”

Helpful Report

Posted 5 years ago

“I placed an order on the 20th march 2020 i have not received my order no updates what so ever,it is now the 5th of May 2020 still waiting for delivery😡☹️”

Helpful Report

Posted 5 years ago

“I ordered over $200 worth of clothing. It’s been two weeks and it still says “processing” I have no update and no clue on when the clothes would be shipped ; if they ever get shipped. I don’t wanna cancel my order because I already waited this long. The customer service number doesn’t work so I just have to hope I didn’t get scammed”

Helpful Report

Posted 5 years ago

“I am giving a one, it sounds like this is a common issue that arent addressing or are going to fix. 14 days ago I had place a order in, and today it is still saying that it is processing at the warehouse and is still waiting to be picked. The website states a 4-6 delay and again its been 14 day and still says its processing. The customer service is awful they have not responded to any of my messages. Its really frustrating because the price is great, I am worried if i decide to cancel and order that isnt even processes yt that i wont even get my money back. HORRIBLE SERVICE CHEAP PRICES”

Helpful Report

Posted 5 years ago

“I’ve normally had decent experiences with SHEIN but of course you get what you pay for and I’ve had pretty low expectations. UNTIL NOW!!!! I placed an order 2 weeks ago and have had zero communication around it but yet I’ve already paid for the order. No confirmation email, no way to track it on the website (can’t track unless you order through an account), and I’ve tried visiting their support webpage but keep getting “this page doesn’t exist” AWESOME!!! I don’t think I’ll ever buy from SHEIN again. Not worth the quality and certainly not worth the headache.”

Helpful Report

Posted 5 years ago

“Order my products on April 9th and still haven’t got an update or anything. Tracking status has been stuck in the same place for a month now. I just feel like they should be honest about the shipping. I know there is a delay but they definitely don’t tell you it’s a MONTH DELAY definitely should have spent my money somewhere else!”

Helpful Report

Posted 5 years ago

“Absolute cr*p item . Not as described and different material. No refund possible even if paid with PayPal unless you send back to CHINA by recorded delivery! Good luck with that! This is NOT A UK COMPANY”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,725 reviews