Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,632 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ashley

WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Shein 1 star review on 18th February 2025

Sinit Kesete

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You get what you pay for. Bought a coat from Shein in size L because I'm size 12. I had to reach behind my hips to put my hands in the pockets and it was so small I couldn't do the coat up.”

Helpful Report

Posted 5 years ago

“Purchase were such poor quality. Not as described as on website . What I ordered and what was delivered was different . Now waiting for their reply for return.”

Helpful Report

Posted 5 years ago

“I only received one item form my order. I was weary about the site to begin with. Then I get my order and it had a stain on it. Trying to remove it because it's not even worth sending it back. Hopefully the second package will be better”

Helpful Report

Posted 5 years ago

“Worst Scammer Shein.com I was Ordered many things but 5 days ago they still showing packaging like this they are giving the service so what should be expect about clothes quality its small order or they are taking to long once i am trying to contact customer support agent they are rude they dont know how to talk with customer i wanna say 1 thing they now how to took money from customer but they dont know about service”

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Posted 5 years ago

“Items were such poor quality. Not as described. I returned items the same day as receiving but did not get my refund, as they promised.”

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Posted 5 years ago

“I wouldn’t even give shein 1 star but I had to In order to write this review. Their clothing is if very cheap quality I wouldn’t even pay £0.50 for a top I ordered £40 worth off stuff and sent it all back it’s the first time I ordered from Shein and deffo the last. They take money off you when you return your goods. This website should be closed down. Trust me all don’t buy the stuff It’s very poor quality. They are robbing people.”

Helpful Report

Posted 5 years ago

“scam , ripped offt, that was my first time . i ordered two orders.. first oder 250 $, second order 270$, . i return most them, ,but i never get back return money ..even i called the supervisor have to charged extra 40 $ for return fee.. even then i wait for two months, never got my return. ,i lost about 500$.. from SHIEN .. never again”

Helpful Report

Posted 5 years ago

“i ordered 6 items which then were split into two packages. One has already came 2 week ago, but the second package has no tracking update since 12th march and it's 25th march. I recommend shopping with asos”

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Posted 5 years ago

“Wish I could give 0 stars. The keyword is NEVER!!! Never got my order, Never got a refund and Never ordering from here again. I will tell anyone I know and anyone that asks to Never order from this company!!!!”

Helpful Report

Posted 5 years ago

“Do not buy bathing suits as you can not return them even if all the tags tape everything is still on them. I ordered a medium adult bathing suit......my 12 year old couldn't fit into it. The sizes are soooooo off from normal.”

Helpful Report

Posted 5 years ago

“It’s terrible customer service. They told me to contact to delivery company by myself. I haven’t receive my parcel yet. The customer service doesn’t help anything!”

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Posted 5 years ago

“They say they offer 100% satisfaction guarantee but only on selected items. I opened my swimsuit tried it on and what do you know... doesn’t fit and I can’t return it. There’s not even an email address to contact someone from customer service. I will NEVER order from this bull$@!? company. Save your money people these products are made in China and are complete TRASH”

Helpful Report

Posted 5 years ago

“Thus means thy is a daddy. To be daddy or not to be daddy is the question. My sugar baby's daughter can sew a j-string that is better than what I ordered. periodt. Thank you.”

Helpful Report

Posted 5 years ago

“Should I buy here? Is the clothes good quality? As far as I know, these clothes are cute from the photos online. please answer my question. Thank You, Jackie Kennedy, JFK wife.”

Helpful Report

Posted 5 years ago

“Don’t shop here! Their swimsuits are all different sizes and they won’t let you return”

Helpful Report

Posted 5 years ago

“WORST RETURN POLICY, VERY DISAPPOINTED. NEVER SHOPPING FROM SHEIN AGAIN.”

Helpful Report

Posted 5 years ago

“I bought 9 dresses I’m returning them they are horrible”

Helpful Report

Posted 5 years ago

“The quality is atrocious. The dress I ordered was sewn by a 2 year old and unwearable. Cheap material and I had to throw out all 4 items; they were too bad to donate.”

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Posted 5 years ago

“Clothing is very low quality”

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Posted 5 years ago

“The worse. I ordered and paid through PayPal for 6 items, only to look back days to my account on Shein to see when items would be shipped and noticed that my order says cancelled, yet no email no return of my funds was given by Shein. I emailed customer service with several proofs only to be told that on their end it was cancelled and funds never received, thank God I used PayPal, where they can see that the funds were given and will dispute this for me. NEVER AGAIN WILL I PURCHASE FROM SHEIN, VERY POOR SERVICE.”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,632 reviews