Shein Reviews

Name: Shein
Rating: 1.87

1.9 Rating 1,743 Reviews

19 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sizes fit very small. Not worth the money spent. Terribly inconvenient to send back.”

Helpful Report

Posted 6 years ago

“I am waiting on my order and sent an email asking and they will link to you so you can wait longer or cancel but no refund. I am going to wait but I do not have anything good to say about Shein. Do NOT order from this company.”

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Posted 6 years ago

“They r absolutely Terrible I have nothing good to say about them. I ordered my package in may and I still haven’t received it. It has been sitting in New York for over a month now. Don’t order from them unless your good to deal with problems”

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Posted 6 years ago

“Whats up with customer service. I spend alot of fuckin money 1st time having a problem and no one responds”

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Posted 6 years ago

“After a waiting a month i finally got a tracking number for my package only to find that it wasn’t a legit tracking number. My order still has not arrived and to make it worse there is no one at Shein that you can call to ask questions about. DON’T ORDER FROM THEM!”

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Posted 6 years ago

“i ordered something back in May 1st have not receive anything yet almost 6 weeks and still nothing”

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Posted 6 years ago

“I got a dress and sweater and they looked nothing like they did in the picture (bad quality) and weren't true to the size.”

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Posted 6 years ago

“I got a sweater and a dress that looked nothing like what they looked like in the photo they looked really bad and weren't true to size.”

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Posted 6 years ago

“I gave my daughter a gift card to buy clothes for my daughter birthday we placed the order , and in the shein automatically canceled the order in the same day and they never gave us our order, and we never return Our money back, we Search 1800 number And it doesn’t exist.”

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Posted 6 years ago

“Shein has great pricing for clothes however it does not make up for the poor customer service for returns and wait time for shipping. Bathing suits CANNOT be returned or exchanged if they do not fit which I have never had a problem with for any other website. Use your money somewhere else where they try and help you as a customer with your purchase.”

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Posted 6 years ago

“Order is missing, no track after leaving China 15 days ago. Customer service is bad.”

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Posted 6 years ago

“Scam. Never got stuff, paid by PayPal no refund. No number to call. No returned email. Do not but from this scam. They never refunded any money !!!”

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Posted 6 years ago

“SCAM I ordered $200 worth of clothes mid April and I never received my order. Only way to communicate with them is leaving fb messages. They replied saying there working on it from 2 weeks ago but now I don’t get responses from them. I told them i want money back and I’m still waiting for a answer!”

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Posted 6 years ago

“I didn't receive my orders and I can't find a phone number for this company.........it is a big SCAM!!!!0”

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Posted 6 years ago

“I placed an order april 15th, still waiting on it. The customer service is not helpful at all. I have been asked to be patient but no one can actually tell me when i will receive my package . at this point I just want my money back , I don’t want this package anymore and I will never buy from them again. I do not recommend shopping on shein”

Helpful Report

Posted 6 years ago

“Don't expect your items in 2 weeks let's just say...maybe in a month so order swimsuits in winter to get by the summer time. Ridiculous tracking mine still says it's in Hong Kong 2 week's later. Will most likely never buy from here again. Cheaper is not worth it.”

Helpful Report

Posted 6 years ago

“I ordered my package on April 27 and it’s still not here I ordered it in time for my bday and now I can’t even wear it because it’s not here and the customer service there no help like I wanted an actual phone call with shein but they don’t have one 😭”

Helpful Report

Posted 6 years ago

“Returning good is a pain . Im resigned to losing my money. Dresses were poor quality. Would not recomend this site.”

Helpful Report

Posted 6 years ago

“My daughter ordered clothes over a month ago. Order finally made it to the US, came to our local post office and then due to Shein’s error was sent around the country and delivered to “sender” in California! We are in Cranberry Township, PA! After promising to get her order back in 3-5 business day’s they are now saying they can’t and will refund her money - she wants what she ordered, not the money back. We have been lied to be Shein every step of the way. Do not order from them, they will rip you off. I have a devastated daughter and we will see if she even gets her money back as she’s sure not getting her order! It looks cute and cheap but it’s a complete rip off with lying customer service reps. Don’t waste your time or money!”

Helpful Report

Posted 6 years ago

“My daughter has been waiting for her shipment for over a month. She placed her order on April 25 and the only update she has received is to be told "thank you for your patience" but with no actual update. After waiting this long, her patience, as well as mine, is fading fast.”

Helpful Report

Posted 6 years ago

Shein is rated 1.9 based on 1,743 reviews