Shein Reviews

Name: Shein
Rating: 1.86

1.9 Rating 1,725 Reviews

19 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,725 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shein is okay I had cloths from there but I’m trying to login on my phone and it keeps taking things out of my bag I have been searching up the same thing and it still has took it out of my bag I’m not a dramatic person but this is annoying I give this a 1 I wish I could give it a 0”

Helpful Report

Posted 5 years ago

“I would give this company a zero if I could. I am in UK and purchased some items and wanted to contact the company re returning some items that they say are not returnable. However the UK customer rights are that they can be. I have tried to contact their customer services but there are no contact details available for this company and they do not respond to messages to discuss the issue. Use them at your peril especially if you want to return anything.”

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Posted 5 years ago

“Shien sells swastika necklaces!! They have removed the word swastika but the item still remains available. DO NOT support this company that supports hatred & systematic mass murder !!!”

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Posted 5 years ago

“Muy mala experiencia casi un mes esperando parack me dijeran k no saben pork me devolvieron mi paquete. Si me devolvieron mi dinero pero creo k si no tenian la melcancia me lo devieron haaber dicho al momento no al mes ...Ademas lo unico k recibi muy mala no creo k sobreviva una lavada!!”

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Posted 5 years ago

“I had to return some items and shipped them out with the label they emailed me to return...it's been a month and half since I shipped but I haven't heard back or received a refund.”

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Posted 5 years ago

“They put the wrong address on my package so now it’s going back to them. I already talked to Canada post and said it was Shein mistake not putting the address. Now I can’t even contact them to see what is going on or even get my refund back. DO NOT BUY from them”

Helpful Report

Posted 5 years ago

“I have seven items that I have been trying to return for almost two months! U fill out the info and when I get to the second last screen it will never advance to the last screen! I am stuck with these items even thoughthe were all returnable”

Helpful Report

Posted 5 years ago

“Poor quality clothes and nothing can be returned. How convenient.”

Helpful Report

Posted 5 years ago

“Bought 4 bathing suits. They all fit small now I cannot return them and they do not want to give me a refund. I want to speak to a live person not to someone in a chat that all they do is tell me they cannot help me.”

Helpful Report

Posted 5 years ago

“This company is using Islamic Prayer Mats as decorative carpets to profit off them. That is an extremely twisted, sick and disgusting thing To do to someone religion. This company needs to learn to respect and needs to give those prayers mats back to the Mosques. They have absolutely NO RIGHT to do this. Terrible company.”

Helpful Report

Posted 5 years ago

“Worst shopping experience ever. Item I received was several sizes too small and very poor quality. I paid the shipping cost to return it and they didn't even give me a full refund for the cost of the item. They refunded me $10 for an item that cost $19.00 - terrible. The cost to return was almost that much, so I'm out almost $25.00 - just disgraceful. I should have just given the jacket away to someone. An expensive lesson learned, never to be repeated!”

Helpful Report

Posted 5 years ago

“Sent the wrong item. No contact number to call. No reply message within the 48 hours they stated on their website. DO NOT RECOMMEND. First and last time purchasing from this company. Negative Stars.”

Helpful Report

Posted 5 years ago

“Ordered in May and to date have received nothing and they don’t respond to me. Never again will I use this company.”

Helpful Report

Posted 5 years ago

“The WORST COMPANY EVER!!!!! I've placed the order on May, 11, Today it's June, 28th and my package never moved from "shipping label was created"!!! It has already 58 days passed!!! I have cancelled the order but cannot find my money neither at PayPal nor at my wallet at shein.com. I spent 110$ and looks like they stole them. Do not even try to buy something there!!!”

Helpful Report

Posted 5 years ago

“I have a gender reveal and a vacation after. I ordered the dress I wanted to wear for my gender reveal and some other stuff for my vacation. I ordered the merchandise two weeks in advance and paid express shipping to make sure I will get it on time. They made a label to dhl 6 days ago but never have taken the package to dhl. On the app is says they shipped it but I called dhl, they said they haven’t received it. I tried contacting them and they have no contact, no number, no email, nothing. On the app there’s a help button and when you click, it’s automated answer with automated questions, no help. I finally went on Instagram and sent a dm. They respond once everyday. Now I have a delivery date, but it’s going to be after my event and while I’m away on vacation. By the time I come back, those clothes won’t even fit me because I am pregnant and growing. Never again will I buy from them and express shipping is a lie! There clothes are cute but bad quality too! Horrible overall!!”

Helpful Report

Posted 5 years ago

“I had purchased a bunch of clothes back in May on the 26th of 2020. Items we’re supposed to arrive today never showed up. Every time I looked up tracking info stated that label was created on May 30th in NY and never changed. Shipping is terrible, returned purchase.”

Helpful Report

Posted 5 years ago

“May 3 Ordered Over $100 In Clothes, I Haven't Received My Package Yet, Only Dang Tracking Number. This Order Is Actually For My Daughter And Really Wants These Items But I Do Believe We Have Been Scammed. Very Frustrated. They Did Offer To Cancel My Order But As Seen In Reviews, I Am Worried I Will Not Receive My Money Back. Maybe Best Bet Is To Call My Bank. 😡”

Helpful Report

Posted 5 years ago

“This is not a serious company and I got trapped.. ordered 100 eur worth of goods and it’s been more than a month never received, no customer service. Be careful”

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Posted 5 years ago

“Its been almost a month to my order , i cancelled it as they did not ship it as half of the month went through .. and i did not even receive the refund yet.”

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Posted 5 years ago

“The reason I am not happy, is that I Returned my jeans for another size, but haven’t gotten any replies. They told me that they were being processed. I am still waiting for a feedback.”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,725 reviews