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Shein Reviews

1.9 Rating 1,632 Reviews
20 %
of reviewers recommend Shein
1.9
Based on 1,632 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 67%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Shein 1 star review on 27th July 2025
Anonymous
Shein 1 star review on 27th July 2025
Anonymous
Shein 1 star review on 26th July 2025
Ashley
Shein 1 star review on 26th July 2025
Ashley
Shein 1 star review on 15th June 2025
WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam
Shein 1 star review on 21st April 2025
Anonymous
Shein 1 star review on 18th February 2025
Sinit Kesete
248
Anonymous
Anonymous  // 01/01/2019
Don’t order from here. Spend at least $50 on this website about a month ago, still haven’t received my order. Don’t waste your time with this website, just a scam.
Helpful Report
Posted 5 years ago
Shipping is slow because of the pandemic. But why they took a $280 dollar order it took hours to put together and weeks to save for, held the order and the money for over a week and then cancelled the order I don't know. Customer service is a worthless computer. I've sent several emails with no answer or explanation for a week now. All I know is I get no order and I won't get any refund for 7-14 days. All in all I would not deal with this company AT ALL. Stay away!!!!!
Helpful Report
Posted 5 years ago
I spent over €200 on homeware almost 3 months ago and only received 3 table mats which were about €1 each and made of paper so had to be binned. I have emailed non-stop enquiring about why the products have still not been sent and requested a refund but have been ignored and they have the audacity to spam my email every day trying to get me to buy more s**t. THIS LOT ARE A BUNCH OF THIEVING SCAMMERS!!! DO NOT SPEND A CENT AS YOU WILL NEVER RECEIVE ANYTHING AND HAVE YOUR MONEY STOLEN BY THESE THIEVES. CURSE THE LOT OF THEM
Helpful Report
Posted 5 years ago
the website is horrible the bathing suit sizes are not true to size. you can't return them so chose wisely. worst experience. very upset.
Helpful Report
Posted 5 years ago
I ordered a few things and never received payment confirmation via email or via “my orders.” There is no proof to show that I have paid the 33.90 that it costed me. However, in my bank account, the 33.90 was in fact taken out... so the payment went through. Therefore, I am now out 33 dollars with no order confirmation or products to show for it. Literally like throwing 33 bucks down the toilet. Also the customer service sucks. I tried to find a phone or email and there is no email and all the numbers I found lead to some sketchy prerecorded voice telling me that the number doesn’t exist. I tried to type in my request/issue on their customer service site and every time it says “oops try again when your internet connection is better.” My internet connection is freaking fine! I have all the LTE bars on my phone and WiFi bars on my computer. I am so frustrated... don’t order from here. Chinese owned garbage. Classic. Should have known I guess!
Helpful Report
Posted 5 years ago
3 months and still haven’t received my product or refund! Complete scam!!! Do not order from them!!! Look at their FB reviews....nobody is getting their product!!!
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Posted 5 years ago
Do yourself a favor. Their quality so cheap and took forever to get to you. I ordered 3 shirts but I just received 2 instead. I emailed, called...but no one response, Be smart with your money.
Helpful Report
Posted 5 years ago
I ordered 3 shirts but just received 2. Poor quality.They just take your money but when I call or email no one respond. That’s a ripoff.
Helpful Report
Posted 5 years ago
I have returned an item over a month ago and it said it would take 40-70 days to process due to the carona virus. Now they have closed it. There is not even any customer service and im6very dissatisfied with this company. This is my first and at time spending any money on this company
Helpful Report
Posted 5 years ago
This site does not even deserve one star. No updates about an order placed 3 weeks ago and absolutely no help about a refund. Zero customer service available
Helpful Report
Posted 5 years ago
I placed an order on the 20th march 2020 i have not received my order no updates what so ever,it is now the 5th of May 2020 still waiting for delivery😡☹️
Helpful Report
Posted 5 years ago
I ordered over $200 worth of clothing. It’s been two weeks and it still says “processing” I have no update and no clue on when the clothes would be shipped ; if they ever get shipped. I don’t wanna cancel my order because I already waited this long. The customer service number doesn’t work so I just have to hope I didn’t get scammed
Helpful Report
Posted 5 years ago
I am giving a one, it sounds like this is a common issue that arent addressing or are going to fix. 14 days ago I had place a order in, and today it is still saying that it is processing at the warehouse and is still waiting to be picked. The website states a 4-6 delay and again its been 14 day and still says its processing. The customer service is awful they have not responded to any of my messages. Its really frustrating because the price is great, I am worried if i decide to cancel and order that isnt even processes yt that i wont even get my money back. HORRIBLE SERVICE CHEAP PRICES
Helpful Report
Posted 5 years ago
I’ve normally had decent experiences with SHEIN but of course you get what you pay for and I’ve had pretty low expectations. UNTIL NOW!!!! I placed an order 2 weeks ago and have had zero communication around it but yet I’ve already paid for the order. No confirmation email, no way to track it on the website (can’t track unless you order through an account), and I’ve tried visiting their support webpage but keep getting “this page doesn’t exist” AWESOME!!! I don’t think I’ll ever buy from SHEIN again. Not worth the quality and certainly not worth the headache.
Helpful Report
Posted 5 years ago
Order my products on April 9th and still haven’t got an update or anything. Tracking status has been stuck in the same place for a month now. I just feel like they should be honest about the shipping. I know there is a delay but they definitely don’t tell you it’s a MONTH DELAY definitely should have spent my money somewhere else!
Helpful Report
Posted 5 years ago
Absolute cr*p item . Not as described and different material. No refund possible even if paid with PayPal unless you send back to CHINA by recorded delivery! Good luck with that! This is NOT A UK COMPANY
Helpful Report
Posted 5 years ago
I’ve been waiting for my order for the longest already! It’s going to be a month soon, I really should have read the reviews first. Never ordering from this site again, delivery sucks.😡
Helpful Report
Posted 5 years ago
I ordered April 14th is is now may 4th and I still have no packed but it says it’s shipped and my sister ordered the same day and got hers last week I don’t understand They need to get it together
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Posted 5 years ago
I was under the impression that they had a warehouse in Australia. Was wondering why it was taking so long... Turns out it was because of international shipping.
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Posted 5 years ago
Clothes were way to big and quality of clothes is horrible. Material feels like cardboard paper and the design does not match the pictures on their website.
Helpful Report
Posted 5 years ago
Shein is rated 1.9 based on 1,632 reviews