Shein Reviews

Name: Shein
Rating: 1.88

1.9 Rating 1,689 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,689 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 20th September 2025

Sam

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a dress and sweater and they looked nothing like they did in the picture (bad quality) and weren't true to the size.”

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Posted 5 years ago

“I got a sweater and a dress that looked nothing like what they looked like in the photo they looked really bad and weren't true to size.”

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Posted 5 years ago

“I gave my daughter a gift card to buy clothes for my daughter birthday we placed the order , and in the shein automatically canceled the order in the same day and they never gave us our order, and we never return Our money back, we Search 1800 number And it doesn’t exist.”

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Posted 5 years ago

“Shein has great pricing for clothes however it does not make up for the poor customer service for returns and wait time for shipping. Bathing suits CANNOT be returned or exchanged if they do not fit which I have never had a problem with for any other website. Use your money somewhere else where they try and help you as a customer with your purchase.”

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Posted 5 years ago

“Order is missing, no track after leaving China 15 days ago. Customer service is bad.”

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Posted 5 years ago

“Scam. Never got stuff, paid by PayPal no refund. No number to call. No returned email. Do not but from this scam. They never refunded any money !!!”

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Posted 5 years ago

“SCAM I ordered $200 worth of clothes mid April and I never received my order. Only way to communicate with them is leaving fb messages. They replied saying there working on it from 2 weeks ago but now I don’t get responses from them. I told them i want money back and I’m still waiting for a answer!”

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Posted 5 years ago

“I didn't receive my orders and I can't find a phone number for this company.........it is a big SCAM!!!!0”

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Posted 5 years ago

“I placed an order april 15th, still waiting on it. The customer service is not helpful at all. I have been asked to be patient but no one can actually tell me when i will receive my package . at this point I just want my money back , I don’t want this package anymore and I will never buy from them again. I do not recommend shopping on shein”

Helpful Report

Posted 5 years ago

“Don't expect your items in 2 weeks let's just say...maybe in a month so order swimsuits in winter to get by the summer time. Ridiculous tracking mine still says it's in Hong Kong 2 week's later. Will most likely never buy from here again. Cheaper is not worth it.”

Helpful Report

Posted 5 years ago

“I ordered my package on April 27 and it’s still not here I ordered it in time for my bday and now I can’t even wear it because it’s not here and the customer service there no help like I wanted an actual phone call with shein but they don’t have one 😭”

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Posted 5 years ago

“Returning good is a pain . Im resigned to losing my money. Dresses were poor quality. Would not recomend this site.”

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Posted 5 years ago

“My daughter ordered clothes over a month ago. Order finally made it to the US, came to our local post office and then due to Shein’s error was sent around the country and delivered to “sender” in California! We are in Cranberry Township, PA! After promising to get her order back in 3-5 business day’s they are now saying they can’t and will refund her money - she wants what she ordered, not the money back. We have been lied to be Shein every step of the way. Do not order from them, they will rip you off. I have a devastated daughter and we will see if she even gets her money back as she’s sure not getting her order! It looks cute and cheap but it’s a complete rip off with lying customer service reps. Don’t waste your time or money!”

Helpful Report

Posted 5 years ago

“My daughter has been waiting for her shipment for over a month. She placed her order on April 25 and the only update she has received is to be told "thank you for your patience" but with no actual update. After waiting this long, her patience, as well as mine, is fading fast.”

Helpful Report

Posted 5 years ago

“My daughter has been waiting on her order since Apr 25. After inquiring as to when she would receive her shipment, the only response she has received is "thank you for your patience." After waiting for over a month, her patience, as well as mine, is fading fast.”

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Posted 5 years ago

“🤬🤬🤬🤬🤬🤬This website is absolutley terrible they show things that look good online and in real life it’s just a piece of cloth there is no specialty in this clothing brand it is making people fool for this kind of things this takes atleast 1 month to arrive to your house they are soo lazy and dumb if you are planning to order something PLEASE DO NOT GET It you are WASTING money if you decide to purchase an item from here you will regret everything about shein it is terrible and disgusting and really wastes your time and energy NEVER BY THINGS FROM SHIEN EVER AGAIN!!!!!!!!!!!!😡😡🤬🤬🤬.”

Helpful Report

Posted 5 years ago

“This company has the worst customer service ,do not buy from these company because rthey do not answerr the phone super delatyed returns never received , no answer , no PHONE NUMBERS FOR CUSTOMER TO CONTACT THEM. NO LIVE REAL HELP. SAVE YOUR MONEY GO SOME WHERE ELSE . OR ONLY ORDER LIKE ON SHIRT FROM SHEIN .COM CONTACTED THEM ON FB MESSENGER NO REPLY WORST NIGHTMARE . YOU HAVE BEEN WARNED”

Helpful Report

Posted 5 years ago

“Placed two orders Before Lockdown. Both prepaid. One of 5027 , other of 937. Delivery, as understood is delayed. Cancelled both. Got a Refund of the 937 right away. All the drama is going on with the bigger amount of 5027. First they text me refund can't be processed back to the source, which is Gpay! How did they refund the lesser amount! Provided account details as they demanded. No progress yet, now I receive a message mentioning If everything goes well I'll receive the refund. 7 bloody hells!! What is this so lottery going on?? My money is literally being stolen. Ridiculous Support/ Service. Dishonesty at it's peak. These sites should never be prepaid.”

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Posted 5 years ago

“DON’T buy from here. I’m a 5’2 100 pound girl and got a size small all the reviews were super good. The shorts are extremely baggy and the shirts are very loose. Terrible quality and can be ripped super easily.”

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Posted 5 years ago

“do not shop here please im telling you they are a scamm and liars”

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Posted 5 years ago

Shein is rated 1.9 based on 1,689 reviews