Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,630 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,630 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ashley

WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Shein 1 star review on 18th February 2025

Sinit Kesete

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter has been waiting for her shipment for over a month. She placed her order on April 25 and the only update she has received is to be told "thank you for your patience" but with no actual update. After waiting this long, her patience, as well as mine, is fading fast.”

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Posted 5 years ago

“My daughter has been waiting on her order since Apr 25. After inquiring as to when she would receive her shipment, the only response she has received is "thank you for your patience." After waiting for over a month, her patience, as well as mine, is fading fast.”

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Posted 5 years ago

“🤬🤬🤬🤬🤬🤬This website is absolutley terrible they show things that look good online and in real life it’s just a piece of cloth there is no specialty in this clothing brand it is making people fool for this kind of things this takes atleast 1 month to arrive to your house they are soo lazy and dumb if you are planning to order something PLEASE DO NOT GET It you are WASTING money if you decide to purchase an item from here you will regret everything about shein it is terrible and disgusting and really wastes your time and energy NEVER BY THINGS FROM SHIEN EVER AGAIN!!!!!!!!!!!!😡😡🤬🤬🤬.”

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Posted 5 years ago

“This company has the worst customer service ,do not buy from these company because rthey do not answerr the phone super delatyed returns never received , no answer , no PHONE NUMBERS FOR CUSTOMER TO CONTACT THEM. NO LIVE REAL HELP. SAVE YOUR MONEY GO SOME WHERE ELSE . OR ONLY ORDER LIKE ON SHIRT FROM SHEIN .COM CONTACTED THEM ON FB MESSENGER NO REPLY WORST NIGHTMARE . YOU HAVE BEEN WARNED”

Helpful Report

Posted 5 years ago

“Placed two orders Before Lockdown. Both prepaid. One of 5027 , other of 937. Delivery, as understood is delayed. Cancelled both. Got a Refund of the 937 right away. All the drama is going on with the bigger amount of 5027. First they text me refund can't be processed back to the source, which is Gpay! How did they refund the lesser amount! Provided account details as they demanded. No progress yet, now I receive a message mentioning If everything goes well I'll receive the refund. 7 bloody hells!! What is this so lottery going on?? My money is literally being stolen. Ridiculous Support/ Service. Dishonesty at it's peak. These sites should never be prepaid.”

Helpful Report

Posted 5 years ago

“DON’T buy from here. I’m a 5’2 100 pound girl and got a size small all the reviews were super good. The shorts are extremely baggy and the shirts are very loose. Terrible quality and can be ripped super easily.”

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Posted 5 years ago

“do not shop here please im telling you they are a scamm and liars”

Helpful Report

Posted 5 years ago

“This has been by far one of my worst experience when it comes to shipping and I want to just blame coronavirus but I haven’t received my oder it’s been going on a month I am not just being told that my oder was lost after being told to just keep checking the tracking number at this point I don’t think will ever re Oder from here and not to mention I was given like a few dollar credits that I have to use at certain time but if I didn’t recieve my first oder why would I oder again very dissatisfied”

Helpful Report

Posted 5 years ago

“I ordered on the 13th March and still waiting for my order to arrive. I understand the lockdown but it’s a bit ridiculous you can’t get hold of anyone to find out where your order is. I doubt I’ll get my ordered so I’ll definitely never order again and I’ll be telling all my friends not to order. I can see from the reviews most people are unhappy. My order was shipped on the 21st March and I’m still waiting. Waste of time and money”

Helpful Report

Posted 5 years ago

“It’s been 44 days since I ordered and my parcel is no where in sight. What a mess of a company. Waste of time and money. I’m so annoyed”

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Posted 5 years ago

“DO NOT ORDER FROM SHEIN! PRODUCTS ARE JUNK! YOU CANNOT REACH THEM FOR A RETURN- THEY IGNORE YOU AND THEN IT IS TOO LATE TO RETURN ITEMS!!!!!!!!!”

Helpful Report

Posted 5 years ago

“It's been ten days since my credit card was charged and USPS tracking indicates the package has not even been delivered. Is Shein a scam?”

Helpful Report

Posted 5 years ago

“I honestly understand it's hard for the company to deliver but it has been more than three weeks since I placed my order. The time for delivery said by them was around 7-14 days. I have lost all hopes for this company. At least hoping the quality will be good after all this waiting.”

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Posted 5 years ago

“I had really avoided writing reviews for shein, but it's getting out of hand.I have already paid for my orders I received a call from the agent from the country I am in and told me would deliver my item's but it's already by three day's late!! To my surprise when I track my order I get feedback that the customer is not available when they didn't come to my location, please talk to the service provider I need my order it's been in my ctry for already 10 day's!!”

Helpful Report

Posted 5 years ago

“Absolute garbage. there is no customer service. there is no way to communicate and get update on my order which is over the expected time of arrival. still donno if my order will ever arrive. Never purchasing from Shein again!”

Helpful Report

Posted 5 years ago

“Horrible quality, wasted 150$.”

Helpful Report

Posted 5 years ago

“PLEASE SAVE YOURSELF YOUR TIME AND MONEY. Nearly ever single item I ordered was savagely sewn, rough cut edges, things are falling apart, there are more than just loose threads everywhere. Their clothing is so poorly made. Out of some of the items I bought were two shirts, same size and style, yet one is clearly two sizes bigger. They are extremely unhelpful with their customer service and don’t even actually respond to your issues. They just keep stating that there may be a “delay due to flights etc” even after stating I received my package and sending them pictures of the six defective items.”

Helpful Report

Posted 5 years ago

“Did not receive the product I ordered I was given something completely different. I ordered a BLACK jacket instead received some tent looking GREY nighty! So disappointing! Will never order from there again. Waste of time and Money!”

Helpful Report

Posted 5 years ago

“I order my clothes with my friend May 7th at the same time. She got her package May 20th. My package says a label was made and USPS is waiting for the package. USPS told me to check with the shipper because the package was never shipped. I asked Shein over and over what was the issue. The only responds I got was a sorry. NEVER AGAIN ! I spent to much money.”

Helpful Report

Posted 5 years ago

“Do not order. You will never get your things. I ordered over $200 worth of clothes on April 27th it's now May 22nd and I still haven't received my order. USPS tracking says on May 7th a shipping label had been created, but has not updated since. Almost a month to get an order of clothes? and Shein customer service is terrible. It's impossible to reach them.”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,630 reviews