Shein Reviews

Name: Shein
Rating: 1.88

1.9 Rating 1,689 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,689 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 20th September 2025

Sam

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible horrible company. They make it literally impossible to return things. Show "no history of orders" right after sending an order to you. Their website intentionally leads to dead ends. NO customer service, no phone numbers to call, everything leads to dead ends. And to make matters worse, quality of products in very inferior. I would NOT RECOMMEND ordering from Shein.”

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Posted 5 years ago

“I ordered from Shein in March 2020 till today I havent received the order. Bad service dont purchase, I tried to log a call and still no feedback.”

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Posted 5 years ago

“One of our purchase deal was cancelled and the Refund amount of USD -714 (Indian Rupees - 49, 613 Rs) - is not yet received in my bank account. Past 02 years we are chasing with the bank and also with Shein - but nothing worked. The reference no. given by the Shein for refund is not traceable by the bank and they ask us to get the full refund details from Shein - which Shien is not providing so for. - Mani- salem, India”

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Posted 5 years ago

“I made a return on the 2nd July. I am still awaiting my refund. There is no customer service. Wouldn't recommend using this company.”

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Posted 5 years ago

“This company should be shut down, it is disgusting that they are aloud to keep trading. Like many other people I am still waiting for a refund. I returned 2 dresses on the 5th June via the post office and it is now the 5th of August. The only way to communicate with them is through a robot. NOT ACCEPTABLE, DO NOT BUY FROM THEM.”

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Posted 5 years ago

“Buying front this brand is absolutely a disappointment, Woman clothes are not bad specially the top but when I bought lots of clothes for my husband the quality and size wasn’t as in the photos, when I return the product tried to get refund, for worth £200 clothes They did not reply not only that they only have automated response, they don’t have customer service chat, unprofessional and Total west of time money and energy, I wish I read reviews before making a move.”

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Posted 5 years ago

“It was my second time purchase from shein, with absolute satisfaction from the first order. However, i never expected that my second time purchase would not be less than just throwing my money in trash. I ordered few shirts from shein around 2 months back and haven't received my package ever! The courier company mentions that incomplete address was provided to them so they returned my package to the sender. This was despite me providing complete address to shein and the same is evident when i go to 'my orders'. On me posting this review few days back also, i somehow got a response from shein but to a shame! It mentioned they do not recognise my order number!! (i appended them the screenshot also). I do not understand when shein can not effectively manage logistics, why does it ever take the orders. It has been 2 months now with no clue of where my parcel is. There is nobody to respond at shein, and whenever you try to connect with them, you only get auto responses. I find it a way if fooling innocent people, by first taking orders, take the money and finally don't bother at all if the parcel reaches the customer or not. Such a bad experience this time that i will never order anything again from them!”

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Posted 5 years ago

“My package said delivered. I did not receive it. Put a ticket in and emailed them. I checked with neighbors and post office. I did say that in my email and ticket. I got automated response with please check with neighbors. I already said I checked with neighbors and USPS. No response. No Package.No refund. Ridiculous. UNACCEPTABLE. Why are there review about food here? This is a clothe retail store. Those stars are fake good customer service. I'm reporting them to Better Business Bureau and everyone should be reporting them too.”

Helpful Report

Posted 5 years ago

“BUYER BEWARE!!! it's been 3 wks since I got my order of 4 blouses. One of the blouse has a pocket very poorly sewn it starts at 2" with a arch in the middle the other end of the pocket is 1.5" emailed the company and message them on Facebook same day I received the package and still no respond”

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Posted 5 years ago

“I ordered from here a few weeks ago and they have taken the Mekong out of my account but I did not receive an email to confirm my order I have no way of contacting them as they can’t answer my question it says I have no orders in my order history and I know exactly what I orders DO NOT ORDER FROM HERE”

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Posted 5 years ago

“Shocking after sales care”

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Posted 5 years ago

“Placed an order on May 5, 2020. Still have not received package and it is now July 23, 2020. There is no way to contact this company. All chat responses are general and automated. I created a ticket but have yet to talk to an actual person regarding my order and why it is taking so long to even process. Site says processing takes up to 15 days but it has bee well over 2 months and they never even contacted me about the delay. Poor customer service”

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Posted 5 years ago

“Do not order. I wish I’d read reviews first. Returned clothes and they’ve kept more money than they should. No telephone or email to contact. Tried fb and Insta and no response, robbing buggers!!”

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Posted 5 years ago

“I never got my order!”

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Posted 5 years ago

“It’s my first time ordering, I’ve placed my order from the 4th of March and I haven’t received my package as yet. I’m supposed to teach through USPS but they haven’t received my package as yet”

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Posted 5 years ago

“My order has still not arrived ordered 25th June still hasn't arrived and I spent nearly £200 we are at the end of July they took my money and havnt contacted me about my order they even have no one to contact reguarding this. It is disgusting !!!”

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Posted 5 years ago

“I ordered items in March and it’s the end of July and have yet to receive my order. I’ve tried contacting SHEIN on multiple platforms (Facebook, Twitter, Instagram and email) but no reply. You only get a chat or to speak to and not very helpful. I have been reading comments from the different Social Media platforms and there are bad experiences all round. This was my first time ordering from them and their customer service is pathetic! If I were you, don’t order from them! Not worth tour money or time!”

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Posted 5 years ago

“Not very happy I ordered over £50 worth of stuff on Shein on the 25th of June we are now on the 19 of July and still not here no confirmation email when ordering stuff money has been taking out and no way of contacting customer service! Still no order of goods.”

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Posted 5 years ago

“I’ve been waiting for a refund for 8 weeks. The status says refund in process. Customer services is an automated system which is useless and there’s no email or phone number to contact anyone about my refund. Disgusting customer setvice”

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Posted 5 years ago

“Clothes make me feel sick i washed them twice still made me felt bad wth going on”

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Posted 5 years ago

Shein is rated 1.9 based on 1,689 reviews