Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,598 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered over $200 worth of clothing. It’s been two weeks and it still says “processing” I have no update and no clue on when the clothes would be shipped ; if they ever get shipped. I don’t wanna cancel my order because I already waited this long. The customer service number doesn’t work so I just have to hope I didn’t get scammed”

Helpful Report

Posted 5 years ago

“I am giving a one, it sounds like this is a common issue that arent addressing or are going to fix. 14 days ago I had place a order in, and today it is still saying that it is processing at the warehouse and is still waiting to be picked. The website states a 4-6 delay and again its been 14 day and still says its processing. The customer service is awful they have not responded to any of my messages. Its really frustrating because the price is great, I am worried if i decide to cancel and order that isnt even processes yt that i wont even get my money back. HORRIBLE SERVICE CHEAP PRICES”

Helpful Report

Posted 5 years ago

“I’ve normally had decent experiences with SHEIN but of course you get what you pay for and I’ve had pretty low expectations. UNTIL NOW!!!! I placed an order 2 weeks ago and have had zero communication around it but yet I’ve already paid for the order. No confirmation email, no way to track it on the website (can’t track unless you order through an account), and I’ve tried visiting their support webpage but keep getting “this page doesn’t exist” AWESOME!!! I don’t think I’ll ever buy from SHEIN again. Not worth the quality and certainly not worth the headache.”

Helpful Report

Posted 5 years ago

“Order my products on April 9th and still haven’t got an update or anything. Tracking status has been stuck in the same place for a month now. I just feel like they should be honest about the shipping. I know there is a delay but they definitely don’t tell you it’s a MONTH DELAY definitely should have spent my money somewhere else!”

Helpful Report

Posted 5 years ago

“Absolute cr*p item . Not as described and different material. No refund possible even if paid with PayPal unless you send back to CHINA by recorded delivery! Good luck with that! This is NOT A UK COMPANY”

Helpful Report

Posted 5 years ago

“I’ve been waiting for my order for the longest already! It’s going to be a month soon, I really should have read the reviews first. Never ordering from this site again, delivery sucks.😡”

Helpful Report

Posted 5 years ago

“I ordered April 14th is is now may 4th and I still have no packed but it says it’s shipped and my sister ordered the same day and got hers last week I don’t understand They need to get it together”

Helpful Report

Posted 5 years ago

“I was under the impression that they had a warehouse in Australia. Was wondering why it was taking so long... Turns out it was because of international shipping.”

Helpful Report

Posted 5 years ago

“Clothes were way to big and quality of clothes is horrible. Material feels like cardboard paper and the design does not match the pictures on their website.”

Helpful Report

Posted 5 years ago

“I order some clothes from Shein on April 14 and now it still processing. No status update, no notice mail, no message. I ask customer service many times, they always give me the same answer (lack of manpower) and told me they marked my order as urgent so it will be shipped within 24 hours. They are liars. Shein is a fraud. DON'T BUY ANYTHING FROM THEM.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“this was by far the worst experience i’ve had with an online order. nothing fit correctly, nothing was true to size. sooooo disappointed”

Helpful Report

Posted 5 years ago

“Very disappointed. Site said my order should’ve arrived four days ago and it never showed up. I called customer service and the guy was rude and rushing everything. He said multiple times some one will call me to fix it and I never got a call. Plus, he didn’t ask for a name, email and etc.. At this point, I just want a refund. Terrible customer service”

Helpful Report

Posted 5 years ago

“I wrote very specific femails why i would like to return some of the dresses and they completely ignored everything i wrote the number of the order and so on is it a robot that replays to the mails i dont understand i wish to have my money back who runs this company its outragous i still have 20women waiting for me to make new orders and i stopped everything because they ignored my emails and some of the dresses the quality is not so high”

Helpful Report

Posted 5 years ago

“10 days later and it says it's still waiting to be picked. I submitted a ticket asking for an update. Now I can't even track it. They were quick to take money. I know with what is going on it might take longer. But I can't even get an update. Customer service is disappointing and truly lacking. I just want my items”

Helpful Report

Posted 5 years ago

“I could not return an item as I checked out as a guest when buying it due to an login error, therefore it does not show in my orders. NO CONTACT NUMBER and NO EMAIL. I tried enquiry online and it says there's a problem with my internet connection, which there isn't. Very long waiting time for the item. I'm now stuck with an item which doesn't fit and can't return it.”

Helpful Report

Posted 5 years ago

“i ordered clothes from shein on april 15,2020 and my app tells me it’s arrived at local courier facility on april 26,2020 but on the 18th they made a shipping label in illinois and it hasn’t updated in almost a week but what pisses me of is my friend ordered a week after me and got hers today without expressed shipping and hers had more Information about her package location because it came through Cincinnati Ohio I am very very disappointed for this being my first time ordering off of this website I will never again.”

Helpful Report

Posted 5 years ago

“I ask for refund of what I ordered still havent gotten it...of 46.00$”

Helpful Report

Posted 5 years ago

“I ordered a dress that came two sizes too small. There was no paperwork sent to me with the dress so I could Send it back in exchange for the correct size! No one ever answered the 800 number listed! Inreliabke company I understand how they stay in business!”

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Posted 5 years ago

“Placed an order on 1 March 2020 and still haven’t received my order- 2 months later .”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,598 reviews