Shein Reviews

Name: Shein
Rating: 1.88

1.9 Rating 1,689 Reviews

20 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,689 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 20th September 2025

Sam

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The WORST COMPANY EVER!!!!! I've placed the order on May, 11, Today it's June, 28th and my package never moved from "shipping label was created"!!! It has already 58 days passed!!! I have cancelled the order but cannot find my money neither at PayPal nor at my wallet at shein.com. I spent 110$ and looks like they stole them. Do not even try to buy something there!!!”

Helpful Report

Posted 5 years ago

“I have a gender reveal and a vacation after. I ordered the dress I wanted to wear for my gender reveal and some other stuff for my vacation. I ordered the merchandise two weeks in advance and paid express shipping to make sure I will get it on time. They made a label to dhl 6 days ago but never have taken the package to dhl. On the app is says they shipped it but I called dhl, they said they haven’t received it. I tried contacting them and they have no contact, no number, no email, nothing. On the app there’s a help button and when you click, it’s automated answer with automated questions, no help. I finally went on Instagram and sent a dm. They respond once everyday. Now I have a delivery date, but it’s going to be after my event and while I’m away on vacation. By the time I come back, those clothes won’t even fit me because I am pregnant and growing. Never again will I buy from them and express shipping is a lie! There clothes are cute but bad quality too! Horrible overall!!”

Helpful Report

Posted 5 years ago

“I had purchased a bunch of clothes back in May on the 26th of 2020. Items we’re supposed to arrive today never showed up. Every time I looked up tracking info stated that label was created on May 30th in NY and never changed. Shipping is terrible, returned purchase.”

Helpful Report

Posted 5 years ago

“May 3 Ordered Over $100 In Clothes, I Haven't Received My Package Yet, Only Dang Tracking Number. This Order Is Actually For My Daughter And Really Wants These Items But I Do Believe We Have Been Scammed. Very Frustrated. They Did Offer To Cancel My Order But As Seen In Reviews, I Am Worried I Will Not Receive My Money Back. Maybe Best Bet Is To Call My Bank. 😡”

Helpful Report

Posted 5 years ago

“This is not a serious company and I got trapped.. ordered 100 eur worth of goods and it’s been more than a month never received, no customer service. Be careful”

Helpful Report

Posted 5 years ago

“Its been almost a month to my order , i cancelled it as they did not ship it as half of the month went through .. and i did not even receive the refund yet.”

Helpful Report

Posted 5 years ago

“The reason I am not happy, is that I Returned my jeans for another size, but haven’t gotten any replies. They told me that they were being processed. I am still waiting for a feedback.”

Helpful Report

Posted 5 years ago

“Hello Dear, I returned the item which I bought from the SHEIN on the 5th of June and I am not received anything back From you.and i send emails no any answer, no customer service,and Not accountability 😡😡😔😔 Sara”

Helpful Report

Posted 5 years ago

“I ordered on may 20, it is now june 18. The package was supposed to come today according to the status, and low and behold, half of my address was missing which causes my package to be sent back to seller. I am highly disappointed shein failed to put my full address on the package. I was supposed to have these clothes for my 30th bday and now I have nothing to wear. I hate that there is no customer service. Please do not order from these people. It must be a scam!”

Helpful Report

Posted 5 years ago

“I have yet to receive any refunds! I have ordered about 40 items and returned eight due to sizes. I then reordered the correct sizes a but not received one refund yet!”

Helpful Report

Posted 5 years ago

“I placed order June 4th 2020 for 30.94. I can't call them or have anyway to check on order. When I sign in it says I don't have any orders. So no way to contact them. First and last time I'll shop here.”

Helpful Report

Posted 5 years ago

“Worst customer service ever. SHEIN is fraudulent and only way to get answers is via facebook messenger and first told me they’d issue a refund two days ago then waited for my order to ship to say opps nothing we can do. Sorry we sent triple qty of the same dress and charged you. We happily accept returns but oh we are gonna have to additionally charge you $7.50 per item returned. This is just so wrong.”

Helpful Report

Posted 5 years ago

“I placed an order and paid for it and they have no record of order. However they have my money. Will have to contact credit card service and get my money back. What a rip off.”

Helpful Report

Posted 5 years ago

“Terrible customer service you cannot contact them and you cannot make returns even though it says so”

Helpful Report

Posted 5 years ago

“Sizes fit very small. Not worth the money spent. Terribly inconvenient to send back.”

Helpful Report

Posted 5 years ago

“I am waiting on my order and sent an email asking and they will link to you so you can wait longer or cancel but no refund. I am going to wait but I do not have anything good to say about Shein. Do NOT order from this company.”

Helpful Report

Posted 5 years ago

“They r absolutely Terrible I have nothing good to say about them. I ordered my package in may and I still haven’t received it. It has been sitting in New York for over a month now. Don’t order from them unless your good to deal with problems”

Helpful Report

Posted 5 years ago

“Whats up with customer service. I spend alot of fuckin money 1st time having a problem and no one responds”

Helpful Report

Posted 5 years ago

“After a waiting a month i finally got a tracking number for my package only to find that it wasn’t a legit tracking number. My order still has not arrived and to make it worse there is no one at Shein that you can call to ask questions about. DON’T ORDER FROM THEM!”

Helpful Report

Posted 5 years ago

“i ordered something back in May 1st have not receive anything yet almost 6 weeks and still nothing”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,689 reviews