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Shein Reviews

1.9 Rating 1,632 Reviews
20 %
of reviewers recommend Shein
1.9
Based on 1,632 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 67%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Shein 1 star review on 27th July 2025
Anonymous
Shein 1 star review on 27th July 2025
Anonymous
Shein 1 star review on 26th July 2025
Ashley
Shein 1 star review on 26th July 2025
Ashley
Shein 1 star review on 15th June 2025
WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam
Shein 1 star review on 21st April 2025
Anonymous
Shein 1 star review on 18th February 2025
Sinit Kesete
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Anonymous
Anonymous  // 01/01/2019
I order some clothes from Shein on April 14 and now it still processing. No status update, no notice mail, no message. I ask customer service many times, they always give me the same answer (lack of manpower) and told me they marked my order as urgent so it will be shipped within 24 hours. They are liars. Shein is a fraud. DON'T BUY ANYTHING FROM THEM.
Helpful Report
Posted 5 years ago
I order some clothes from Shein on April 14 and now it still processing. No status update, no notice mail, no message. I ask customer service many times, they always give me the same answer (lack of manpower) and told me they marked my order as urgent so it will be shipped within 24 hours. They are liars. Shein is a fraud. DON'T BUY ANYTHING FROM THEM.
Helpful Report
Posted 5 years ago
this was by far the worst experience i’ve had with an online order. nothing fit correctly, nothing was true to size. sooooo disappointed
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Posted 5 years ago
Very disappointed. Site said my order should’ve arrived four days ago and it never showed up. I called customer service and the guy was rude and rushing everything. He said multiple times some one will call me to fix it and I never got a call. Plus, he didn’t ask for a name, email and etc.. At this point, I just want a refund. Terrible customer service
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Posted 5 years ago
I wrote very specific femails why i would like to return some of the dresses and they completely ignored everything i wrote the number of the order and so on is it a robot that replays to the mails i dont understand i wish to have my money back who runs this company its outragous i still have 20women waiting for me to make new orders and i stopped everything because they ignored my emails and some of the dresses the quality is not so high
Helpful Report
Posted 5 years ago
10 days later and it says it's still waiting to be picked. I submitted a ticket asking for an update. Now I can't even track it. They were quick to take money. I know with what is going on it might take longer. But I can't even get an update. Customer service is disappointing and truly lacking. I just want my items
Helpful Report
Posted 5 years ago
I could not return an item as I checked out as a guest when buying it due to an login error, therefore it does not show in my orders. NO CONTACT NUMBER and NO EMAIL. I tried enquiry online and it says there's a problem with my internet connection, which there isn't. Very long waiting time for the item. I'm now stuck with an item which doesn't fit and can't return it.
Helpful Report
Posted 5 years ago
i ordered clothes from shein on april 15,2020 and my app tells me it’s arrived at local courier facility on april 26,2020 but on the 18th they made a shipping label in illinois and it hasn’t updated in almost a week but what pisses me of is my friend ordered a week after me and got hers today without expressed shipping and hers had more Information about her package location because it came through Cincinnati Ohio I am very very disappointed for this being my first time ordering off of this website I will never again.
Helpful Report
Posted 5 years ago
I ask for refund of what I ordered still havent gotten it...of 46.00$
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Posted 5 years ago
I ordered a dress that came two sizes too small. There was no paperwork sent to me with the dress so I could Send it back in exchange for the correct size! No one ever answered the 800 number listed! Inreliabke company I understand how they stay in business!
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Posted 5 years ago
Placed an order on 1 March 2020 and still haven’t received my order- 2 months later .
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Posted 5 years ago
My clothes took forever to get here ! Almost 30 days
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Posted 5 years ago
I ordered two outfits on April 15,2020 and it is April 29,2020 ..... and I have not received any of my items ! it keeps on saying every time I track it that it’s in transit. I am going out of town in two days and I was depending on them cloths. this is my very first and very freaking last shopping with shein.
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Posted 5 years ago
Customer Service rep was rude and hung up on us. He lied about our order and told us it would cost us money to file a complaint with the Attorney Generals Office among other lies. Only 1 item can be returned free. We had to pay return fees and TAX on the return for a total of $23.00 giving them any rating above zero is too high.
Helpful Report
Posted 5 years ago
I placed an order for 2 outfits on April 14,2020 .. it is now April 29, 2020 and i still don’t have the items. The tracking number says USPS is awaiting the package but it has been in that status since April 20, 2020. I ordered this as part of a gift for my best friends birthday on April 26 and to my dismay she didn’t receive it in time. This is ridiculous and your lack of communication is outrageous. This is my first and last time ordering from this trash website
Helpful Report
Posted 5 years ago
Your return process is NOT user friendly! Your chat is a ROBOT! Your products are TERRIBLE quality! Sizing is NOT even close! Now I have bikinis that I didn't even bother to try on because, it is OBVIOUS the top and bottom are from two different planet's sizing. One top is so small I kept it for my 8 year old and it was a women's Medium. There is absolutely NOTHING right about your clothing! UGH I was a sucker!
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Posted 5 years ago
It’s my first time to order from Shein last April 18 2020. I just came across these reviews . I paid for my purchase but I didn’t get any confirmation or email at all, I hope I was not cheated and that my purchase will be delivered to me. Still waiting 😢
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Posted 5 years ago
It’s been over a week and my order haven’t been shipped as yet u all said 1-3 days before my order shipped it well more than that..... never again
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Posted 5 years ago
I under stand the Pandemic but this is not my first time ordering. They are hard to reach, well impossible because i still didn't did not get in touch with anyone from their company. Not Only did i place my order over two weeks ago but i received updates 2 weeks after purchase basically stating it was out of stock. AFTER THEY JUST HELD MY MONEY! At that point I canceled the order and will never shop here again in life. No professionalism, You will not be able to contact if there is a problem.. JUST DONT ORDER FROM HERE
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Posted 5 years ago
I ordered and they took my money , I don’t have a confirmation or anything. It’s a scam
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Posted 5 years ago
Shein is rated 1.9 based on 1,632 reviews