Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,632 Reviews

20 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shein made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Ashley

WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Shein 1 star review on 18th February 2025

Sinit Kesete

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order. My order wasn't shipped on time so one dress went out of stock. I got no mail whatsoever that one item was out of stock. I contacted customers service, they told me I had two options: ship the out of stock item later and seperate or refund. I picked the first option. They ignored my request and issued a refund. However that whole ordeal took over 6 days. They put my whole order on hold. It's now been 9 days and my order still has not been shipped. Would not recommend ordering from Shein as they are not reliable.”

Helpful Report

Posted 5 years ago

“Hello. I ordered through Shein and my order will be arriving over 2 weeks later than the expected delivery date. When I asked for compensation, they mentioned that the courier is half to blame and so they will only give a compensatory 300 "Shein Points". In other words, points for me to keep spending money with Shein. Buyer beware.”

Helpful Report

Posted 5 years ago

“If I can give less than one star I would definitely do it, do not order anything from this company!!!”

Helpful Report

Posted 5 years ago

“Yes they have a huge range and their prices are "too good to be true" but to get a jacket that has no hems? It is literally just cut from fabric. I bought 5 pieces and each are so hot from cheap fabric that I doubt I will ever wear them. I know you take a risk of buying clothes that don't suit you, when you buy online you but you would assume there is some quality control going on. It is obviously more about quantity than quality at Shein. I have literally bought landfill as I doubt anyone will ever wear these.”

Helpful Report

Posted 5 years ago

“Their clothing does not take 7-9 business days as it says .”

Helpful Report

Posted 5 years ago

“Good afternoon, I work in the fashion industry and I seen clothing from several company. Today 4/14 I received a black vest. This was the worst purchase I have made in my life. The fabric was so cheap and it was cheap looking. The price was cheap, but I would not pay 5 dollars for this. It is so sad that companies would send out merchandise like this, and rip people off. Please don't order this vest! I will post this on my site to protect consumers for waste there funds.”

Helpful Report

Posted 5 years ago

“I got infected with the Corona SARS virus! My hospital checked the packaging and found it had virus particles from the WUHAN FLU VIRUS”

Helpful Report

Posted 5 years ago

“I had noticed it was several days after ordering $124 worth of home decor that it still was not processed. I check my account and it says "due to potential fraudulent activity please provide a picture of your driver's license or passport " umm no. I canceled my order and will hopefully receive a refund. If I dont receive a refund they are the ones who are fraudulent. Do not order from this site.”

Helpful Report

Posted 5 years ago

“Ordered $96 in basic black work dresses. Got different colours. Garbage material. And inaccurate sizing. Literally 100 dollars for nothing. 10/10 would not recommend.”

Helpful Report

Posted 5 years ago

“I only put 1 Star so I could say something I really didn’t want to put non ! THIS IS BY FAR THE WORST COMPANY I have ever associated with ! their delivery company delivered my stuff they left it on the porch but I live in apartments your not suppose to do that ! I reported my package stolen days in a row shein til this day still hasn’t gotten back to me for at least to refund or send me 2 new pairs . It’s COVID -19 season too I COULDVE saved my money instead of basically loosing it . SHEIN should be so disappointed with their self because I am .”

Helpful Report

Posted 5 years ago

“I ordered a dress for a wedding almost 2 months before the ceremony and I still didnt get it in time. Material is straight up TRASH! Yes the prices are cheap but your still going to get garbage. I recently.. about a month ago, I ordered a simple t-shirt. Still haven't gotten it. This site is a scam and con artists selling trash. Never again!”

Helpful Report

Posted 5 years ago

“I made my first order in the beginning of March..It has been a month plus..still have not received.When I track,I'm told that its at the Beijing sorting facility since 22 March. I would like a refund immediately.”

Helpful Report

Posted 5 years ago

“I ordered some clothes from Shein and I was very excited because from the pictures they looked very cute. It is not the same. They hook everyone on style like me, but their material is awful! I'm not much of a fashionista and I don't shop a lot, but if I know anything about clothes DON'T ORDER FROM SHEIN. The material was horrible nut is that isn't enough Shein's return policy is beyond awful. I spent 4 hours trying to figure out how to even return the clothes. If anyone reads this I hope you take my advice and not shop Shein. You will definitely regret it otherwise.”

Helpful Report

Posted 5 years ago

“After 18 orders from Shein I received an email saying that I have to verify my credit card because my last order was put on hold. In order to prove my transaction was not fraudulent, I was asked to send a picture of my credit card or ID/passport. Of course, I denied and was told to send a screenshot of my bank report. This is unbelievable! I have never been asked to send screenshots of my credit card, ID, passport or bank report for a credit card verification. As a customer, I am disappointed and dissatisfied of how Shein handled this situation. I understand they are trying to keep my security in check, but asking for pictures of personal documents it is disturbing, unprofessional, and fraudulent!”

Helpful Report

Posted 5 years ago

“I ordered a kitchen mat but when it arrived it was blue and not black like I'd ordered. I keep complaining to them and have sent a photo as requested but they just ignored that and when I asked them to answer me they requested a picture again. Not sure if they're being deliberately obtuse or are just stupid.”

Helpful Report

Posted 5 years ago

“Could not get a return label for a pair of shoes that were too wide.”

Helpful Report

Posted 5 years ago

“I ordered around $60 worth of clothes off shein. they never came. none of them did. I ordered on around march 25th and it still hasn’t come. I can’t even get my money back either. I’m not an extremely weathly person so i’m very upset that I wasted so much money off of something I did not even receive.”

Helpful Report

Posted 5 years ago

“Im a person who loves fashion. I shop at Macy's, Lord and Taylor, Zara, H&M and pretty every store most fashionista's shop. So when I tell you, Im telling you the truth I am. Shein's cloths are very poorly made. I was in shock when I got my order. I said to myself is this legal? That's how bad the cloths were! The picture online are not what you get. I purchased 7 tops and sent back 6. The top I kept was still bad. I also purchased a pair of shoes that looked liked they were made from a cardboard box. Do not buy from this store they should be shut down if they are not willing to sell quality. I rather go to GoodWill than shop here. They get you on style. Don't be fooled what's in the picture is not what you'll get.”

Helpful Report

Posted 5 years ago

“Very bad quality clothing. My daughters 3 tops arrived today. Size L and they just fit my almost 6 year old ( except sleeves too long). Terrible material, no label/ sizing label on any piece of clothing. Cheap and nasty quality. Images look completely different to what actually arrived.”

Helpful Report

Posted 5 years ago

“Terrible!! Could not return!! Worst quality ever!!! NEVER AGAIN!!”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,632 reviews