Shein Reviews

Name: Shein
Rating: 1.88

1.9 Rating 1,693 Reviews

19 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 20th September 2025

Sam

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disposable trousers.... Bought a load of beautiful clothes. Put on a pair of cargo trousers and went for a 3 hour walk. Put my phone (a galaxy s10, so not particularly large and not sharp) in my pocket with plenty of room to spare. I watched as a hole developed, the length of the pocket. There was no hole to start with or I obviously wouldn't have worn them. Contacted Shein who told me that the policy is to return the damaged product UNWORN. I explained that it wasn't damaged until I'd worn them. They then responded by saying that since I've worn them, I couldn't get a refund. I explained that I don't buy clothes that I deem to be disposable. They said "sorry, that's our policy". What is going on? If it was a high Street shop, I could have taken them back. What's the difference? Just because its a Internet purchase. I'm very upset by this. This puts these trousers at a rate of £5per hour, as they were only on for 3 hours. The hole is so large, it cannot be fixed”

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Posted 5 years ago

“I just discovered this website and was starting to like it until I needed to return an item. I already received my refund for the ítem so I guess I should be happy. However, I’m supposed to return the item within 45 days but I have no idea where to ship the item. I already disregarded the label when the item were shipped to me so I can’t find out that way. I’ve been trying to find a contact number for this company. I’ve even tried the chat option to no avail. No one ever comes to chat with me. I find it ridiculous that there is no way to contact someone for assistance. I guess you won’t be getting your merchandise back because I have no idea where I’m supposed to return the item. Since, you don’t want to have a reliable support center, I guess you don’t care that much about your merchandise. Perhaps, I should just throw the item in the trash?”

Helpful Report

Posted 5 years ago

“I just discovered this website and was starting to like it until I needed to return an item. I already received my refund from them so I guess I should be happy. However, I’m supposed to return the item within 45 days but I have no idea where to ship the item. I already disregarded the label when the item was shipped to me so I can’t find out that way. I’ve been trying to find a contact number for this company. I’ve even tried the chat option to no avail. No one ever comes to chat with me. I find it ridiculous that there is no way to contact someone for assistance. I guess you won’t be getting your merchandise back because I have no idea where I’m supposed to return the item. Since, you don’t want to have a reliable support center, I guess you don’t care that much about your merchandise. Perhaps, I should just throw the item in the trash?”

Helpful Report

Posted 5 years ago

“Don't trust this site and avoid buying from them. - Items are overpriced for the quality that you receive. - Items and clothes come with a very weird smell and some are very itchy. - Packing isn't sturdy and soft, so items will get damaged getting to you. - They operate overseas in China and service is nonexistent. - No free returns, paid returns even on damaged goods. If you want to perform a refund, it's painful. The customer service is non-existent, they reply like robots and shift blame. They won't actually help you with it. The courier company they use, Parcel Point is by far the worst and unreliable courier service company you could come across. Once you've booked a pickup to return the items, they say that it will be picked up tomorrow but they never come around. The first time I tried to perform a refund, it took them 2 weeks and a threat to CAV for my items to be picked up. The second time around, I had to keep following up everyday for 3 weeks, I'm still waiting for my returns to be picked up. SHEIN doesn't take responsibility or assist you with following this up so you're basically out of pocket if the courier company screws up, even tho SHEIN chooses to use this courier company.”

Helpful Report

Posted 5 years ago

“I have not received my order, they charged me and are making problems with giving me my money back. Also the customer service is terrible, they don't reply to mails and don't have a phone number to call. Everything have to be discussed by their website and you waiting long time just to receive automatic replies.”

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Posted 5 years ago

“Shein is a sleezy company. If you have to return items, you may lose your $. I ordered clothing for my daughter and Shein did not send a packing slip or an email confirmation. Returning some of the items was nearly impossible as they have no working phone numbers or email addresses. I paid through paypal and hoped paypal could help me resolve the issue and that was very disappointing (a good service until you have a problem). I ended up returning the items with no packing slip on confirmation and of course they did not give me a refund. Very sleezy. $50 down the drain.”

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Posted 5 years ago

“I ordered a 3D Door Sticker which was said to be one size 33.3 X 78.7 inches. The item came as 2 pieces and no way near the resolution as presented. The delivery time wasn't bad but they didn't provide any means to track the order or to know if it shipped.”

Shein 1 star review on 16th September 2020

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Posted 5 years ago

“Can’t get a hold of Shein by phone and no email response. Difficult to return.”

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Posted 5 years ago

“Hi! I placed my order early March - received nothing and no response to my queries either!I understand that COVID would have an impact, however communication or a refund would be the way to go!! RV371419933CN”

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Posted 5 years ago

“I placed an order from this company and my order has been nothing but a problem. These two groups of earrings are very cheaply made. All the earring posts are made of plastic and they break easily. The first time I tried to put them on the ear post broke off. Top of that they don't even respond to your message!!!”

Shein 1 star review on 3rd September 2020

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Posted 5 years ago

“Shein is a shame and is a crooked company i returned some items more than a month ago no answer no one to talk to no address no phone number they have the worst service”

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Posted 5 years ago

“Have not received my package because it’s damaged which I understand, but I paid the shipping garantee at checkout and I never got a refund for my package, it arrived in my city two months ago. I spent 50$ of my own money plus 20$ worth of shein points on the purchase and did not get a refund. Be careful”

Helpful Report

Posted 5 years ago

“We placed an order for multiple items, when I tried to go onto the website to process a return 3 days after we received, it said none of the items we eligable for return - please see return policy. When I clicked on return policy, it said we had 75 days to return and no other limitations were listed. I literally was returning within 3 days of receiving. In addition, even though this didn't apply to me, the return policy listed that we had to pay $7.99 shippng to return, even though their website lists free returns in U.S. (which we are). Lastly, when I tried to find a customer service phone or email to contact, there is nothing on the site. Only a robo answerer that takes you to your order, where you can't return. I have filed a dispute with my credit card company. DON'T ORDER FROM THIS COMPANY. I AM DISAPPOINTED IN KATY PERRY for associating with this.”

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Posted 5 years ago

“Awful customer service. I told them that the post office wouldn’t accept the address provided to return and they told me to just try again... which makes no sense. Felt like I was talking to someone who didn’t understand English which meant I never got answers to my very simple questions. No contact number and they make it almost impossible to get in touch. DO NOT use this company! Quality is worse than primark but with a higher price tag. Not worth it at all. I have no lost out on over £150. Fuming is an understatement”

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Posted 5 years ago

“Bad service”

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Posted 5 years ago

“Ordered from them, everything was just absolute trash quality, can’t even believe how bad some of their stuff is. When I tried to leave honest reviews (which were one-star and negative) they wouldn’t even let me post them, saying I was using inappropriate words when I was just using normal words to describe them. The fact that they filter that stuff out is disgusting”

Helpful Report

Posted 5 years ago

“They are notorisly hard to contact. There is no customer phone line and their so called chat line is not existent. I have been trying to get 2 refunds but it's impossible to contact them. They charge a fortune when you return goods. I will not be using them again.”

Helpful Report

Posted 5 years ago

“Horrible quality clothing...worst I've even felt or smelled. I ordered 8 pieces (6 shirts & 2 swimsuits). All of the shirts were off in the measurements Shein posted. The swimsuits were gross, & 1 of them is ripped (or not fully sewn). Swimsuits are not eligible for a return...not even defective ones. I've sent numerous emails trying to get this resolved with no response back. No phone number to call this company either. I wish I had done my research on this awful company. Save yourself alot of trouble h easted money & DO NOT order from them!”

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Posted 5 years ago

“The material the dresses were made of was very cheap. After i got my deliver, i didnt even wear them. The material was hot and made of plasyic it seemed. I should have payed more attention to the reviews. The sizes are very off! Its not easy to ship it back. I asked for a shipping label but never got it or a response. I spent a lot if money and what a mistake. Dont waste your time, its made cheap and bet from sweat shops. I feel sorry for the employees. Save your money, do not buy from this company.”

Helpful Report

Posted 5 years ago

“I placed an order with Shein back in January in the amount of 320.00 and used Klarna payment plan. The initial payment was $80.00 & there after every 2 weeks a deduction would be made out of my account for $80.00. I never received the package, I looked up Shein's contact info & there was not a phone number, only an email. I sent them numerous emails & not 1 response, therefore I contacted Klarna, who also tried to reach out to them several times but to no avail. This so called company retains absolutely no customer relation concerns, ethical practice or business to business principal. They obviously have no interest in resolving customer issues, as well as any respect for business to business contract relations. I myself am a business owner & could never imagine neglected a customer & resolving the issue or totally ignoring a business that I have a contract with whom provides business to me!! My personal experience with this specific company is that they are a proven scam production & could obviously care less about their customers satisfaction, experience & outcome!!!! The 1st red 🚩 flag is not providing a customer service phone number, even to their business contract partners. They never responded to my several emails nor did they respond to Klarna, please do not spend your hard earned money with them, if you're not happy with your merchandise....chances are that your probably not going to get an exchange or refund. You'll be lucky if you get a response from the email that you sent, I have read so many reviews regarding Shein & they are not 5 stars!!! I honestly can't even give them a 1 star, please do the research before ordering from this very poorly operated & unethical company!!! Michelle Rotsaert”

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Posted 5 years ago

Shein is rated 1.9 based on 1,693 reviews