Shein Reviews

Name: Shein
Rating: 1.86

1.9 Rating 1,725 Reviews

19 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,725 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shein made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

256

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on nov.24th and it is now dec.19th I still haven’t received my package.I spent over $150,I have shopped here before and everything was great,but this is just unacceptable.”

Helpful Report

Posted 5 years ago

“Can you give no stars? I placed an order for $150.00 almost a month ago and have not received my package. You can’t speak to any one directly. The “texting” customer service they have is automated answers. I am out 150$ with no package and Christmas is next week so I have to go spend more money now. USPS is saying they haven’t received it at all and tracking is saying that it shipped. Wont order from them EVER again.”

Helpful Report

Posted 5 years ago

“10 days ago I ordered I gift card. Money has been taken from my credit card, but the gift card has not been delivered! I sent massage every day, but only automatic answer. No way to solve the problem: to receive the gift card or to get my money back. The worst experience on online shop in my life!”

Helpful Report

Posted 5 years ago

“ordered a gift card for grand-daughter .. 5 days later i found a message under customer service on their web site that i needed to prove my ID .. i had checked my order status for 3 days in a row and there was nothing about any problems .. they asked for copy of my driver's L or passport or other gov't ID ... or credit card bill showing the order was placed ..i sent them my payPal receipt ( from payPals web site) for proof that i placed the order and asked them to cancel the order... next day i received a thank you for my response and could i submit a copy of driverL or passport =same message i received before etc ... IMO they do NOT understand english . what part of CANCEL don't they understand... 2 more times i have asked them to cancel the order... i have submitted a dispute ticket to payPal for refund ... they say they have a chat but it's not with a live person , they gave me a USA phone number in the message but it doesn't work = rings once and then disconnects ..”

Helpful Report

Posted 5 years ago

“I HAVENT GOT MY PACKAGE YET AND IT WAS SUPPOSED TO BE HERE. I'M SO UPSET. DO NOT ODER FROM SHEIN!!!!”

Helpful Report

Posted 5 years ago

“It says my package was delivered and signed yesterday but I still havent gotten the package!!!?? I've shopped from them before (standard shipping too) and i received it so I'm really disappointed about this. My tracking # doesn't work apparently either?? Customer service is literally just talking to a robot too which makes this all the more difficult”

Helpful Report

Posted 5 years ago

“I have not receive my order I order 11 November and it’s 16 December. I have not receive any msg from shein”

Helpful Report

Posted 5 years ago

“iv been waiting on my order for over a month now!!!!!!! it still says in transit i will never order from here again”

Helpful Report

Posted 5 years ago

“I used to shop from Shein honestly the clothes have a very poor quality. Online shopping are little difficult sometimes. Special if the return label is not free.im not satisfied with those items that I received from 2019. Unfortunately this is the honest truth.”

Helpful Report

Posted 5 years ago

“Quality of clothing is terrible.”

Helpful Report

Posted 5 years ago

“My package worth £51 is lost .and they said we delivered.”

Helpful Report

Posted 5 years ago

“My Daughter bought a top from Shein. They sent something that a.) smelt of someone else's B.O. b.) Had a stain on it. This is obviously an Item that has been returned, and has been sent straight back out again without any checking. I'd recommend that people avoid this company.”

Helpful Report

Posted 5 years ago

“It's a scam, do not order from them! I never received my package and customer service does not exist. The website says if it's still 'in transit' that means it hasn't arrived in US yet. After looping around and around their problem solving options, I found a box to type my problem and sent 7 messages. Eventually, I got an automated response on the site, (not emailed to me), that read, once it's shipped the package it's not their responsibly. I should contact the carrier myself. They gave 4 phone numbers of possible carriers to contact. None of their carriers listed have a record of my package. Save your money and buy somewhere else. Now I have to contest the charges on my credit card. I suspect any positive reviews are fake.”

Helpful Report

Posted 5 years ago

“Terrible shipping delays, if you receive your order at all. Ive been waiting fir my order over a month now and I will never order again. Unacceptable. Im sick of everything being blamed on Covid. If they cant come up with an excuse for their poor service, they just blame it on Covid...I don't buy it sorry”

Helpful Report

Posted 5 years ago

“Placed an order November 15th and was expected to arrive December 6th and they would notify me if it would be late. The tracking has not updated for over 2 weeks and my package has not arrived and even though its late i have not received any notification as to why its late. Will not order from again. Seems like a lot of people are having similar issues”

Helpful Report

Posted 5 years ago

“Not all of order arrives Bad communication Not sure if i trust this trader”

Helpful Report

Posted 5 years ago

“Chinese rubbish, fake web sites.”

Helpful Report

Posted 5 years ago

“Typical Chinese scam website”

Helpful Report

Posted 5 years ago

“Please do not order from these people..what a nightmare to deal with them..I ordered and they sent in me what they wanted to..not close to what I thought I ordered...5 pcs and all fit horribly..not 2 the same..tried to send them back..another nightmare..finally got a label from them what I returned God's to another address.(????).then does not track......so u do not have the merchandis..and THEY have your money too..I am still fighting this..Save yourself from this..please..”

Helpful Report

Posted 5 years ago

“Problem with charging my card 3 times with 3 different amounts at 3 different times in the day! My daughter ordered something online, the website didn’t appear that it was working so my daughter asked if I could try my card on her account. Website did the same thing, took me back to the payment prompt. I told her to leave it and we would try the next day. My daughter tried again with her card on her account and was given an order number and email came through to say everything was ok. I checked my bank account to see if the original attempt was successful and noted that they had taken 3 payments with 3 different amounts. I have provided so much information to them from bank but because I can’t provide a screen print of the ARN number from my bank statement which by the way isn’t possible they have told me there is nothing they can do about it so I am left with over £322 pounds being taken out of my bank that they are not refunding!! They have now come back and said it’s a known issue, you seriously couldn’t make this up!! They have also said I can’t get a refund because I haven’t placed any orders. I didn’t on my account but my daughter did on hers and that’s where initially I tried to use my card and it didn’t confirm whether it was successful or rejected. It didn’t do anything other than take 3 lots of money out of my bank”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,725 reviews