Shein Reviews

Name: Shein
Rating: 1.86

1.9 Rating 1,725 Reviews

19 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,725 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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256

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So glad I always check out a companies reviews, before ordering. I will pass.”

Helpful Report

Posted 5 years ago

“Do not order!!! What you see on the website is not what you receive. Cheap replicas with cheap materials.”

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Posted 5 years ago

“The only thing lovely about my order,was the packaging. The quality of the clothes were abysmal. The pyjamas are made out of some sort of stretchy material. You know the type you'd buy for granny in a home. Never again”

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Posted 5 years ago

“Hacker got a hold of my personal information and made an account in my name. I spoke to Rean, a customer service agent via chat who refused to delete the account and stop the pending orders on the fraudulent account. He told me to wait 12 hours for an email for a "decision". There should not have been a decision, and I should not have to wait 12 hours to receive an email on whether or not the hacked account would remain open while allowing the hacker to continue to have full access to the account!”

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Posted 5 years ago

“Phew.....thanks for the reviews guys.....I almost bought something.....”

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Posted 5 years ago

“quality of clothes suck. delivered clothes are disappointing and different from what is seen online.”

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Posted 5 years ago

“One day, I go clothes shopping online. I find Shein and start buying stuff. Later on, I cancel my order but don't get my money back and lose $157. My order still hasn't come when I ordered it last year (not that I at all still wanted it)!! I try to email then but I get a pathetic response saying, "I'm sorry for the inconvenience."I don't recommend Shein. Yes, the stuff looks nice, but you will get scammed.”

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Posted 5 years ago

“I have receive garbage the cloth quality is not even posible to wear them i dont recommend anyone to buy ever”

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Posted 5 years ago

“Shein wrote my address wrong so post office in my country couldn't deliver it to me, now I'm waiting for shein to respond to my email asking them to contact the post office themselves because I can't do it myself (that's what I've been told by the post office helpline), but I'm guessing by the low rating that they won't do that.”

Helpful Report

Posted 5 years ago

“I’m so disappointed in SHEIN I will no longer be purchasing from this site i order around November & its January and I haven’t receive anything and yet it claims to be 21 MINUTES AWAY SHEIN & USPS step up your game before you lose Majority loyal customers.”

Helpful Report

Posted 5 years ago

“I applied for a return on 31 December 2020. Return track says it has been refunded but it’s now 12 January and still no refund on Afterpay. Have sent messages on website and no response. Do I even got my money back?? Can’t get hold of anyone.”

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Posted 5 years ago

“I purchased from the website on 2 of Dec and still didn't receive my package (11/01). The delivery company did a mistake and returned my item, Now neither Shein nor the delivery company are answering my mails. I am so frustrated and I will not buy anything from it again. I just want a refund or somehow to receive the package. you have the worst costumer service ever!!! this automatic answering machine that you got in your website is annoying and is not helpful, and getting information in how to contact you is impossible! and even after that you do not respond! this is the most frustrating experience for me on online shopping”

Helpful Report

Posted 5 years ago

“Like flushing cash down the toilet. I ordered a small print from Shein months ago. I received an empty package in my mailbox that was gaping open and the delivery company had put a “damaged” sticker on it. I used a 3rd party company (designated by Shein) to open a case with Shein immediately. I just wanted either a replacement or refund for the print but I’ve had no response from Shein at all.”

Helpful Report

Posted 5 years ago

“They are worst thing I have ever seen!, i haven’t received my order and they are saying it has been delivered and signed , who signed it??”

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Posted 5 years ago

“Haven’t received my order. It was suppose to arrive 12-18, today is 1-7. They gave me 50pts=$0.50 I guess for it arriving late lol. Where is my order!!”

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Posted 5 years ago

“I never recieve my order..if im going to contact them theirs no use im just wasting my time..i did everything what they want me to do..i contact usps and usps message me that it was return by its original location that means my order was return to them so i email dem to resend it but until now no action..no refund..i just wasted my $63 for nothing!!!”

Helpful Report

Posted 5 years ago

“This is the worst company I have ever dealt with . I ordered a Christmas gift for my granddaughter November 30th , it did not arrive until today January 5th. I had to go out the day before Christmas and buy her another gift. I couldn't tell her "Sorry your gift did'nt arrive".THERE IS NOT A PHONE NUMBER to contact anyone. EMAILS GO UNANSWERED .I received the gift today ,January5 and the quality is poor!BUYER BEWARE!!”

Helpful Report

Posted 5 years ago

“Don't order anything from this company if you want to receive what you ordered!! I ordered two items 30 Nov. 2020 and account was charged for them. They were supposed to get here by Christmas and as of 5 Jan. 2021 the items still have not arrived. They have no way to talk with a Company Rep. are even email them. So Buyer beware, you will be sorry, order from honest company that cares not this one.”

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Posted 5 years ago

“I've been trying for over a month to return some items, there's no way of communicating with anyone. All you get is an automated message & There's no phone # to contact customer service. I got stuck with a purchase worth $170”

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Posted 5 years ago

“I purchased an item in September and returned it for a refund as it was not the right size. I have not received a refund. I sent 3 emails, but no reply. I would have given them a zero if I could. Will not be buying from them in the future. Buyer beware.”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,725 reviews