Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,630 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,630 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ashley

WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Shein 1 star review on 18th February 2025

Sinit Kesete

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never received the pyjamas that I ordered on 1st October. Worse customer service ever, didn't even get a reply to my emails. The online bot is not helpful at all, don't even get the option to cancel my order, since according to the not, it's already been shipped. But when I go to track your order it's still under awaiting shipment.”

Helpful Report

Posted 4 years ago

“I have never received my order that I ordered on 1st October. Worse customer service ever, didn't even get a reply to my emails. The online bot is not helpful at all, don't even get the option to cancel my order, since according to the not, it's already been shipped. But when I go to track your order it's still under awaiting shipment.”

Helpful Report

Posted 4 years ago

“Wouldn’t order here again... bought items at $400, some came in the wrong size and for the money spent I’d expect the quality to be decent it definitely was not.... that was my last time ordering here, I’d rather buy a bit more expensive but better quality and actually return policies. I recommend you not buy from here”

Helpful Report

Posted 4 years ago

“1/5 stars is a massive overstatement. Should be in the negatives. This company should be shut down. Crappy quality clothing Sizing not standard Non existent customer service Refunds process is a second full time job. Don't get sucked in by the prices this place is a nightmare.”

Helpful Report

Posted 4 years ago

“Customer service? It doesn't exist! They have it posted everywhere to contact them but they have no phone number posted and they don't respond to emails. I ordered or 200 dollars worth of clothes and a lot are really cheap looking and don't fit. They don't provide return labels either and I'm scared to pay for a return as tons of people return the clothes and never get a refund for them!”

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Posted 4 years ago

“POOR CUSTOMER SERVICE!!!! Do not buy Sheike clothes”

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Posted 4 years ago

“Your order GSHMSH00T000NQ9 tracking number 1Z454W1A2095969884 shows delivered. If you have not received it, we suggest you to check doorstep, mailbox, or neighbors. When you received the parcel, please kindly click " confirm delivery" Worst customer service you are asking customer to contact UPS parcel service for my orders Waste of my time and money Placed order as my daughter birthday on November 2nd and today they are saying they will investigate on my order delivery or will return my purchases in next 21 days, Do Shein think we are stupid people, Shein can get back my daughter birthday again on Nov 2nd. Please customers never trust shein”

Helpful Report

Posted 4 years ago

“Disappointed! Worst Customer service. I am still waiting for my package to arrive, I ordered 5 weeks ago! I spent about £100 and I’m upset as I appear to have been ripped off! There are no updates on where my package is and no one to contact. An unhelpful robot who copies and pastes the same response is not good customer service. I WILL NOT to ordering from this company again!”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM HERE!! My product what shipped to the wrong address and they will not refund my money!”

Helpful Report

Posted 4 years ago

“This company are by far crooks under a company name. I ordered an item which was unfit for purpose, not as advertised and terrible quality. They have the cheek to offer me a 15 then 20% refund. DO NOT BUY ANYTHING FROM THEM THEY ARE AN UTTERLY DISPICABLE COMPANY.”

Helpful Report

Posted 4 years ago

“It took a while with Shein to identify what my size was. Eventually after several orders (& having to pay to return items) I worked it out as a Medium. I went to order some swimwear - I ordered a Large as swimwear is often tighter fit. It was tiny and did not even cover me up. I ordered two swimsuits - when I realised this did not fit I didn't even open the other packet. They won't let me return them. Cost of two swimsuits down because THEIR SIZING is totally off. I would probably need a 3XL for one of their suits compared to a medium for trousers, skirts, blouses etc. DO NOT ORDER UNDERWEAR OR SWIMWEAR from them.”

Helpful Report

Posted 4 years ago

“We have been waiting for a refund since about August. There is no one to contact or email. We will never order from Shein again. The refund we are waiting for is over $100.00”

Helpful Report

Posted 4 years ago

“I had never heard of this company and a $338 charge appeared on my debit card. Fortunately my bank blocked the charge and my card.”

Helpful Report

Posted 4 years ago

“You won’t get your package and worst customer service. When you talk with a live agent they will end the chat”

Helpful Report

Posted 4 years ago

“I would give 0 stars if I could. They sent me an email advertising 60% off everything with no disclaimers, asterisk or exclusions noted. When I went to checkout the coupon code did not work. I went on their live chat and was told it was certain items. I said that’s not what the email said. I also shared that false advertisement is illegal. They would not honour it or appease me in anyway. I asked to speak with a supervisor. They said they would put a ticket in and a supervisor would contact me within 24 hours. I have not heard back from anyone. Seriously disappointed in their illegal advertising and lack of customer service. I will never shop with them again.”

Shein 1 star review on 17th October 2020

Helpful Report

Posted 4 years ago

“Terrible ,fist time purchase but never again , return is impossible totally disappointed with whole purchase and customer service”

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Posted 4 years ago

“Trying to return items is nearly impossible. If someone can assist me please do.. I am pulling my hair out. You cannot speak to anybody personally. I will never, ever purchase from them again!”

Helpful Report

Posted 4 years ago

“Never order in these unknown websites... I got my order but it is the wrong one nd I don't even know I get my refund or not.. As I could nt even place return in the app.”

Helpful Report

Posted 4 years ago

“I was charged a boarder fee of roughly $24.00 as it was shipped to Canada. No other online clothing store was I charged this fee. Plus DHL was the worst experience in delivering my order. I don’t order from SHEIN anymore because of this boarder fee. Also, one of the blouses smelled so badly, I had to throw it away. I washed it twice then hand washed it and still couldn’t remove the stink that was embedded in the material.”

Helpful Report

Posted 4 years ago

“My daughter bought some items from this site, and received an email stating that her items were here but never got them. I just find it weird that there is no number to contact the merchant and no one has replied to my email.”

Helpful Report

Posted 4 years ago

Shein is rated 1.9 based on 1,630 reviews