Shein Reviews

Name: Shein
Rating: 1.88

1.9 Rating 1,690 Reviews

20 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,690 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shein made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shein 1 star review on 20th September 2025

Sam

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered $96 in basic black work dresses. Got different colours. Garbage material. And inaccurate sizing. Literally 100 dollars for nothing. 10/10 would not recommend.”

Helpful Report

Posted 5 years ago

“I only put 1 Star so I could say something I really didn’t want to put non ! THIS IS BY FAR THE WORST COMPANY I have ever associated with ! their delivery company delivered my stuff they left it on the porch but I live in apartments your not suppose to do that ! I reported my package stolen days in a row shein til this day still hasn’t gotten back to me for at least to refund or send me 2 new pairs . It’s COVID -19 season too I COULDVE saved my money instead of basically loosing it . SHEIN should be so disappointed with their self because I am .”

Helpful Report

Posted 5 years ago

“I ordered a dress for a wedding almost 2 months before the ceremony and I still didnt get it in time. Material is straight up TRASH! Yes the prices are cheap but your still going to get garbage. I recently.. about a month ago, I ordered a simple t-shirt. Still haven't gotten it. This site is a scam and con artists selling trash. Never again!”

Helpful Report

Posted 5 years ago

“I made my first order in the beginning of March..It has been a month plus..still have not received.When I track,I'm told that its at the Beijing sorting facility since 22 March. I would like a refund immediately.”

Helpful Report

Posted 5 years ago

“I ordered some clothes from Shein and I was very excited because from the pictures they looked very cute. It is not the same. They hook everyone on style like me, but their material is awful! I'm not much of a fashionista and I don't shop a lot, but if I know anything about clothes DON'T ORDER FROM SHEIN. The material was horrible nut is that isn't enough Shein's return policy is beyond awful. I spent 4 hours trying to figure out how to even return the clothes. If anyone reads this I hope you take my advice and not shop Shein. You will definitely regret it otherwise.”

Helpful Report

Posted 5 years ago

“After 18 orders from Shein I received an email saying that I have to verify my credit card because my last order was put on hold. In order to prove my transaction was not fraudulent, I was asked to send a picture of my credit card or ID/passport. Of course, I denied and was told to send a screenshot of my bank report. This is unbelievable! I have never been asked to send screenshots of my credit card, ID, passport or bank report for a credit card verification. As a customer, I am disappointed and dissatisfied of how Shein handled this situation. I understand they are trying to keep my security in check, but asking for pictures of personal documents it is disturbing, unprofessional, and fraudulent!”

Helpful Report

Posted 5 years ago

“I ordered a kitchen mat but when it arrived it was blue and not black like I'd ordered. I keep complaining to them and have sent a photo as requested but they just ignored that and when I asked them to answer me they requested a picture again. Not sure if they're being deliberately obtuse or are just stupid.”

Helpful Report

Posted 5 years ago

“Could not get a return label for a pair of shoes that were too wide.”

Helpful Report

Posted 5 years ago

“I ordered around $60 worth of clothes off shein. they never came. none of them did. I ordered on around march 25th and it still hasn’t come. I can’t even get my money back either. I’m not an extremely weathly person so i’m very upset that I wasted so much money off of something I did not even receive.”

Helpful Report

Posted 5 years ago

“Im a person who loves fashion. I shop at Macy's, Lord and Taylor, Zara, H&M and pretty every store most fashionista's shop. So when I tell you, Im telling you the truth I am. Shein's cloths are very poorly made. I was in shock when I got my order. I said to myself is this legal? That's how bad the cloths were! The picture online are not what you get. I purchased 7 tops and sent back 6. The top I kept was still bad. I also purchased a pair of shoes that looked liked they were made from a cardboard box. Do not buy from this store they should be shut down if they are not willing to sell quality. I rather go to GoodWill than shop here. They get you on style. Don't be fooled what's in the picture is not what you'll get.”

Helpful Report

Posted 5 years ago

“Very bad quality clothing. My daughters 3 tops arrived today. Size L and they just fit my almost 6 year old ( except sleeves too long). Terrible material, no label/ sizing label on any piece of clothing. Cheap and nasty quality. Images look completely different to what actually arrived.”

Helpful Report

Posted 5 years ago

“Terrible!! Could not return!! Worst quality ever!!! NEVER AGAIN!!”

Helpful Report

Posted 5 years ago

“You get what you pay for. Bought a coat from Shein in size L because I'm size 12. I had to reach behind my hips to put my hands in the pockets and it was so small I couldn't do the coat up.”

Helpful Report

Posted 5 years ago

“Purchase were such poor quality. Not as described as on website . What I ordered and what was delivered was different . Now waiting for their reply for return.”

Helpful Report

Posted 5 years ago

“I only received one item form my order. I was weary about the site to begin with. Then I get my order and it had a stain on it. Trying to remove it because it's not even worth sending it back. Hopefully the second package will be better”

Helpful Report

Posted 5 years ago

“Worst Scammer Shein.com I was Ordered many things but 5 days ago they still showing packaging like this they are giving the service so what should be expect about clothes quality its small order or they are taking to long once i am trying to contact customer support agent they are rude they dont know how to talk with customer i wanna say 1 thing they now how to took money from customer but they dont know about service”

Helpful Report

Posted 5 years ago

“Items were such poor quality. Not as described. I returned items the same day as receiving but did not get my refund, as they promised.”

Helpful Report

Posted 5 years ago

“I wouldn’t even give shein 1 star but I had to In order to write this review. Their clothing is if very cheap quality I wouldn’t even pay £0.50 for a top I ordered £40 worth off stuff and sent it all back it’s the first time I ordered from Shein and deffo the last. They take money off you when you return your goods. This website should be closed down. Trust me all don’t buy the stuff It’s very poor quality. They are robbing people.”

Helpful Report

Posted 5 years ago

“scam , ripped offt, that was my first time . i ordered two orders.. first oder 250 $, second order 270$, . i return most them, ,but i never get back return money ..even i called the supervisor have to charged extra 40 $ for return fee.. even then i wait for two months, never got my return. ,i lost about 500$.. from SHIEN .. never again”

Helpful Report

Posted 5 years ago

“i ordered 6 items which then were split into two packages. One has already came 2 week ago, but the second package has no tracking update since 12th march and it's 25th march. I recommend shopping with asos”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,690 reviews