Shein Reviews

Name: Shein
Rating: 1.86

1.9 Rating 1,726 Reviews

19 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,726 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could not get a return label for a pair of shoes that were too wide.”

Helpful Report

Posted 6 years ago

“I ordered around $60 worth of clothes off shein. they never came. none of them did. I ordered on around march 25th and it still hasn’t come. I can’t even get my money back either. I’m not an extremely weathly person so i’m very upset that I wasted so much money off of something I did not even receive.”

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Posted 6 years ago

“Im a person who loves fashion. I shop at Macy's, Lord and Taylor, Zara, H&M and pretty every store most fashionista's shop. So when I tell you, Im telling you the truth I am. Shein's cloths are very poorly made. I was in shock when I got my order. I said to myself is this legal? That's how bad the cloths were! The picture online are not what you get. I purchased 7 tops and sent back 6. The top I kept was still bad. I also purchased a pair of shoes that looked liked they were made from a cardboard box. Do not buy from this store they should be shut down if they are not willing to sell quality. I rather go to GoodWill than shop here. They get you on style. Don't be fooled what's in the picture is not what you'll get.”

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Posted 6 years ago

“Very bad quality clothing. My daughters 3 tops arrived today. Size L and they just fit my almost 6 year old ( except sleeves too long). Terrible material, no label/ sizing label on any piece of clothing. Cheap and nasty quality. Images look completely different to what actually arrived.”

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Posted 6 years ago

“Terrible!! Could not return!! Worst quality ever!!! NEVER AGAIN!!”

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Posted 6 years ago

“You get what you pay for. Bought a coat from Shein in size L because I'm size 12. I had to reach behind my hips to put my hands in the pockets and it was so small I couldn't do the coat up.”

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Posted 6 years ago

“Purchase were such poor quality. Not as described as on website . What I ordered and what was delivered was different . Now waiting for their reply for return.”

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Posted 6 years ago

“I only received one item form my order. I was weary about the site to begin with. Then I get my order and it had a stain on it. Trying to remove it because it's not even worth sending it back. Hopefully the second package will be better”

Helpful Report

Posted 6 years ago

“Worst Scammer Shein.com I was Ordered many things but 5 days ago they still showing packaging like this they are giving the service so what should be expect about clothes quality its small order or they are taking to long once i am trying to contact customer support agent they are rude they dont know how to talk with customer i wanna say 1 thing they now how to took money from customer but they dont know about service”

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Posted 6 years ago

“Items were such poor quality. Not as described. I returned items the same day as receiving but did not get my refund, as they promised.”

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Posted 6 years ago

“I wouldn’t even give shein 1 star but I had to In order to write this review. Their clothing is if very cheap quality I wouldn’t even pay £0.50 for a top I ordered £40 worth off stuff and sent it all back it’s the first time I ordered from Shein and deffo the last. They take money off you when you return your goods. This website should be closed down. Trust me all don’t buy the stuff It’s very poor quality. They are robbing people.”

Helpful Report

Posted 6 years ago

“scam , ripped offt, that was my first time . i ordered two orders.. first oder 250 $, second order 270$, . i return most them, ,but i never get back return money ..even i called the supervisor have to charged extra 40 $ for return fee.. even then i wait for two months, never got my return. ,i lost about 500$.. from SHIEN .. never again”

Helpful Report

Posted 6 years ago

“i ordered 6 items which then were split into two packages. One has already came 2 week ago, but the second package has no tracking update since 12th march and it's 25th march. I recommend shopping with asos”

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Posted 6 years ago

“Wish I could give 0 stars. The keyword is NEVER!!! Never got my order, Never got a refund and Never ordering from here again. I will tell anyone I know and anyone that asks to Never order from this company!!!!”

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Posted 6 years ago

“Do not buy bathing suits as you can not return them even if all the tags tape everything is still on them. I ordered a medium adult bathing suit......my 12 year old couldn't fit into it. The sizes are soooooo off from normal.”

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Posted 6 years ago

“It’s terrible customer service. They told me to contact to delivery company by myself. I haven’t receive my parcel yet. The customer service doesn’t help anything!”

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Posted 6 years ago

“They say they offer 100% satisfaction guarantee but only on selected items. I opened my swimsuit tried it on and what do you know... doesn’t fit and I can’t return it. There’s not even an email address to contact someone from customer service. I will NEVER order from this bull$@!? company. Save your money people these products are made in China and are complete TRASH”

Helpful Report

Posted 6 years ago

“Thus means thy is a daddy. To be daddy or not to be daddy is the question. My sugar baby's daughter can sew a j-string that is better than what I ordered. periodt. Thank you.”

Helpful Report

Posted 6 years ago

“Should I buy here? Is the clothes good quality? As far as I know, these clothes are cute from the photos online. please answer my question. Thank You, Jackie Kennedy, JFK wife.”

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Posted 6 years ago

“Don’t shop here! Their swimsuits are all different sizes and they won’t let you return”

Helpful Report

Posted 6 years ago

Shein is rated 1.9 based on 1,726 reviews