Shein Reviews

Name: Shein
Rating: 1.88

1.9 Rating 1,690 Reviews

20 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,690 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shein made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shein 1 star review on 20th September 2025

Sam

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a bunch of items because my daughter wanted them. First off, one item is missing from the order. Shoes are the wrong size, way too small. Like 2 sizes down. Quality of the items are very poor. 3 different size 8 clothes are roughly size 7, 8 and 10. Don't even bother.”

Helpful Report

Posted 5 years ago

“I bought a product and needed to return it. It DID not come with a return label and will not order again. Product was too small. And, they do not provide a customer service number to contact. Also, I never received an email on the order status nor delievery.”

Helpful Report

Posted 5 years ago

“It’s FRAUD. I have never received anything from them and they charge me close to 200$. My purchase which I had never received was at least 50$ less than the charged amount.”

Helpful Report

Posted 5 years ago

“It's totally fraud company ..I'd ordered a salwar suit which looked very good In the picture but they sent me a cheep sari not even worth 100 rs ..now no contact is available for return or refund..never buy from this site”

Helpful Report

Posted 5 years ago

“I ordered from Shein in June 2019. One of the items that they already charged me for was then marked as out of stock. They said the refund would be back on my card within 30 days! When they tried to issue the refund my credit card was hacked. Do not use this site! It’s a scam, and the clothes are cheap. Don’t give them any of your credit card information, and definitely do not ever use a debit card”

Helpful Report

Posted 5 years ago

“I have raised a refund request 4 months ago. They took the product also but I have not received the refund till now. I have been trying to call the customer care many times it will never connect. HORRIBLE SERVICE.”

Helpful Report

Posted 5 years ago

“I ordered 3 items and I returned one.The fabric Is very bad and cheap quality.Not worth the price we pay. I still haven’t received my refund for the item I returned,No response from them either for the numerous messages I sent in fb messenger. Honestly Kmart have better stuff for cheaper prices.”

Helpful Report

Posted 5 years ago

“Please dont buy.worst material for high price and refund is so late.”

Helpful Report

Posted 5 years ago

“Their return policy is the absolute worst I’ve ever had to deal with!”

Helpful Report

Posted 5 years ago

“I ordered 4 items from Shein on one bill. I only received 3 of those items, but the shipping status said all 4 were delivered! I'm NOT happy!”

Helpful Report

Posted 5 years ago

“Such a worst experience I had with shein ,they still my money from the wallet , do not recommended..such a cheap and worst app i used..”

Helpful Report

Posted 5 years ago

“I have not received my order and its been 2 weeks. They took my money immediately!!! UGH”

Helpful Report

Posted 5 years ago

“I am still waiting for my order, it's been almost a month now and I don't get any response when I enquire. I regret ordering...”

Helpful Report

Posted 5 years ago

“Size is not accurate at all. I ordered an XS that is more like a Medium/Large. Material feels VERY cheap.”

Helpful Report

Posted 5 years ago

“DO NOT BUY TERRIBLE COMPANY WRONG SIZES U WON'T GET REFUNFABRIC RUBBISH BE AWARE.”

Helpful Report

Posted 5 years ago

“I ordered two items. I have been tracking it for the longest and it is still in the same spot. ALSO, I went to check on it again today and it said my order was cancelled because it was out of stock. THIS IS THE worst website to order from. DO NOT RECOMMEND!!”

Helpful Report

Posted 5 years ago

“I ordered a size small bathing suit and they sent me a size large. I have been trying to contact customer service for a week on FB messenger and they just keep saying someone will get back to me in 24 hours and no one has. I will never order from them again. I just want the correct size I ordered or my money back!!”

Helpful Report

Posted 5 years ago

“How come I can't withdraw from my Shein wallet or buy anything. And when I called the customer service for more than one week which is always busy. Is this how you managed. And always wrong timing of delivery.... Worst denim. I shouldn't have buy. Now regretted. Anyway please look into these if you wished your clients and customers to continue purchasing from you.”

Helpful Report

Posted 5 years ago

“Shein charges too many extra cost like COD fee, shipping charge , shipping guarantee cost. Apart from this, if you return the item , the refund is not in full amount . you need to pay the ship back amount. It was a huge loss. Do not buy from shein.”

Helpful Report

Posted 5 years ago

“This is the worst online shopping app I have ever seen i have returned by clothes because all the clothes had a unfit sizes no revert from delivery boy it’s been almost 1 month I had one 2T-shirt and black pant fabric also too bad and where is my refund money this is too much”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,690 reviews