Shein Reviews

Name: Shein
Rating: 1.86

1.9 Rating 1,753 Reviews

19 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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255

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shein is normally really good products for the price , however I Placed An order on 1st July and it’s now 29th July and still no order , I know there maybe be delays but there’s no way to track this order or ask anyone for information about this !!! It should have been here 16th”

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Posted 6 years ago

“I made my order on 15th July 2020, o received it on 27 th July 2020, my clothes we're fit to size,I love them very much, thanks to Shein”

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Posted 6 years ago

“I ordered from here a few weeks ago and they have taken the Mekong out of my account but I did not receive an email to confirm my order I have no way of contacting them as they can’t answer my question it says I have no orders in my order history and I know exactly what I orders DO NOT ORDER FROM HERE”

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Posted 6 years ago

“Very food service . Their website was easy to navigate everything was exactly as the pictures showed.”

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Posted 6 years ago

“I placed an order on the 17th of June, received the items two weeks later. Not a problem as Covid-19 I'm sure played part to the delay. The items were a hit and miss and you really get what you paid for. My issue is that I sent back 2 items for a refund. I posted the items on the 2nd of July and according to the tracker they received it on the 4th of July. No refund, no acknowledged email, my account shows that the items have not been received by them yet the postal tracker says different. I cannot find any contact details, I tweeted them and got no reply. It's hard as there is no 'office' to contact and it is coming up to a month and I've got not heard from anyone. Really disappointed.”

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Posted 6 years ago

“Got my order in exactly 10 days. Great quality and absolutely in love ! My whole review is here with pictures in my blog! https://y0urfashionblogger.wordpress.com/2020/07/23/shein-review/”

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Posted 6 years ago

“I absolutely love Shein! The clothes were great quality and I washed them first with no issues. Wrote a whole post and overhaul here I had a wonderful experience with them. Got all of my order in 10 days exactly and everything was perfect. https://y0urfashionblogger.wordpress.com/2020/07/23/shein-review/”

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Posted 6 years ago

“Shocking after sales care”

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Posted 6 years ago

“Placed an order on May 5, 2020. Still have not received package and it is now July 23, 2020. There is no way to contact this company. All chat responses are general and automated. I created a ticket but have yet to talk to an actual person regarding my order and why it is taking so long to even process. Site says processing takes up to 15 days but it has bee well over 2 months and they never even contacted me about the delay. Poor customer service”

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Posted 6 years ago

“Shein fashion customer care number. 7063160573.//6287773656. All problem. Shein fashion customer care number. 7063160573.//6287773656. All problem.”

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Posted 6 years ago

“Do not order. I wish I’d read reviews first. Returned clothes and they’ve kept more money than they should. No telephone or email to contact. Tried fb and Insta and no response, robbing buggers!!”

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Posted 6 years ago

“I never got my order!”

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Posted 6 years ago

“It’s my first time ordering, I’ve placed my order from the 4th of March and I haven’t received my package as yet. I’m supposed to teach through USPS but they haven’t received my package as yet”

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Posted 6 years ago

“My order has still not arrived ordered 25th June still hasn't arrived and I spent nearly £200 we are at the end of July they took my money and havnt contacted me about my order they even have no one to contact reguarding this. It is disgusting !!!”

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Posted 6 years ago

“I ordered items in March and it’s the end of July and have yet to receive my order. I’ve tried contacting SHEIN on multiple platforms (Facebook, Twitter, Instagram and email) but no reply. You only get a chat or to speak to and not very helpful. I have been reading comments from the different Social Media platforms and there are bad experiences all round. This was my first time ordering from them and their customer service is pathetic! If I were you, don’t order from them! Not worth tour money or time!”

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Posted 6 years ago

“Not very happy I ordered over £50 worth of stuff on Shein on the 25th of June we are now on the 19 of July and still not here no confirmation email when ordering stuff money has been taking out and no way of contacting customer service! Still no order of goods.”

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Posted 6 years ago

“I’ve been waiting for a refund for 8 weeks. The status says refund in process. Customer services is an automated system which is useless and there’s no email or phone number to contact anyone about my refund. Disgusting customer setvice”

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Posted 6 years ago

“Clothes make me feel sick i washed them twice still made me felt bad wth going on”

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Posted 6 years ago

“I ordered OVER A MONTH AGO. Says my order was sent from China airlines on June’s 29th but nothing has arrived and Royal Mail day they are still awaiting it. No way to contact shein about this £100 order.”

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Posted 6 years ago

“I made my first order on April 30th. I got it about a month later and had to return 4 out of the 17 things I ordered. When placing your first order, it says that returns are free, which is why I wasn't too worried about what I was ordering. I got a notification saying they received my return on May 30th, and it now says it arrived to the warehouse, but I never got the money back into my bank account. Tomorrow I will be figuring out how to get my $67 dollars back from those 4 items. I will report back!”

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Posted 6 years ago

Shein is rated 1.9 based on 1,753 reviews