Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,640 Reviews

20 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shein made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam

250

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I honestly understand it's hard for the company to deliver but it has been more than three weeks since I placed my order. The time for delivery said by them was around 7-14 days. I have lost all hopes for this company. At least hoping the quality will be good after all this waiting.”

Helpful Report

Posted 5 years ago

“I had really avoided writing reviews for shein, but it's getting out of hand.I have already paid for my orders I received a call from the agent from the country I am in and told me would deliver my item's but it's already by three day's late!! To my surprise when I track my order I get feedback that the customer is not available when they didn't come to my location, please talk to the service provider I need my order it's been in my ctry for already 10 day's!!”

Helpful Report

Posted 5 years ago

“Got these for my wife - they were ok, a couple of the dresses were wearable, but overall the stuff she has received has been kinda crummy - it's too bad because i like some of those styles - seems a shame to have such a nice online storefront for such an overall bad customer experience”

Helpful Report

Posted 5 years ago

“My experience was great. Loved the clothing. Fast shipping. The quality wasn’t the greatest but... you get what you pay for. It was still very wearable. I had no problems with Shein until all of my accounts started getting hacked. My email, Instagram, spotify, all of that jazz. Come to find out this was all related to making an account on Shein and giving them my address. Their whole system had been hacked! I ended up having to change all my passwords and putting security on them. Wish this website has been great but it bombed. Will never be ordering again.”

Helpful Report

Posted 5 years ago

“Absolute garbage. there is no customer service. there is no way to communicate and get update on my order which is over the expected time of arrival. still donno if my order will ever arrive. Never purchasing from Shein again!”

Helpful Report

Posted 5 years ago

“Horrible quality, wasted 150$.”

Helpful Report

Posted 5 years ago

“PLEASE SAVE YOURSELF YOUR TIME AND MONEY. Nearly ever single item I ordered was savagely sewn, rough cut edges, things are falling apart, there are more than just loose threads everywhere. Their clothing is so poorly made. Out of some of the items I bought were two shirts, same size and style, yet one is clearly two sizes bigger. They are extremely unhelpful with their customer service and don’t even actually respond to your issues. They just keep stating that there may be a “delay due to flights etc” even after stating I received my package and sending them pictures of the six defective items.”

Helpful Report

Posted 5 years ago

“Did not receive the product I ordered I was given something completely different. I ordered a BLACK jacket instead received some tent looking GREY nighty! So disappointing! Will never order from there again. Waste of time and Money!”

Helpful Report

Posted 5 years ago

“I order my clothes with my friend May 7th at the same time. She got her package May 20th. My package says a label was made and USPS is waiting for the package. USPS told me to check with the shipper because the package was never shipped. I asked Shein over and over what was the issue. The only responds I got was a sorry. NEVER AGAIN ! I spent to much money.”

Helpful Report

Posted 5 years ago

“I had no problems whatsoever on shien. The clothes came earlier that expected and the quality was great for priced so inexpensive.”

Helpful Report

Posted 5 years ago

“Do not order. You will never get your things. I ordered over $200 worth of clothes on April 27th it's now May 22nd and I still haven't received my order. USPS tracking says on May 7th a shipping label had been created, but has not updated since. Almost a month to get an order of clothes? and Shein customer service is terrible. It's impossible to reach them.”

Helpful Report

Posted 5 years ago

“This company is from mainland China. I didn’t realize. No customer service and the quality of the clothing is just ok. No wonder it’s cheap, will not shop here again”

Helpful Report

Posted 5 years ago

“I ordered on May 3rd & I still have not recieved my order. The USPS tracking has not been updated for like 10 days & it says pre-shipping. Summer is gonna be over by the time I recieve these clothes.”

Helpful Report

Posted 5 years ago

“I’d rate a 4 because my clothes were over all good quality, I would recommend sizing up. I live in Canada and my clothes came in 15 business days.”

Helpful Report

Posted 5 years ago

“I've ordered several packages since mid April, two of which have arrived. three have tracking info that says they've either reached their destination facility in the US or are on a flight, and they've been like that for the better part of a month. When I reached out to customer service, I was told Fedex hasn't picked up the packages yet and so I'd have to contact them. when I contacted Fedex they said they only have a shipping label, and the package was supposed to be coming from within the US. I want some sort of accountability. I need a refund because my package NEVER ARRIVED and NOBODY KNOWS WHERE IT IS.”

Helpful Report

Posted 5 years ago

“Good Clothes, Comes on Time,(three days to be exact), the price is amazing! Good Work! shein”

Helpful Report

Posted 5 years ago

“Be careful, you might end up paying duty and tax fee before you receive your order. My sister and I ordered the same time, she received hers before me, nothing to pay. Mine came 10 days later and I had to pay 40$ to get them from dhl. My 1st time ordering from them and NEVER again. I've deleted their app off my phone and unsubscribe from their list. I'll stick with the others I'm used to.”

Helpful Report

Posted 5 years ago

“Bought my items on the 8th of May. Received them on the 20th. All in great condition. Some of them not quite what they looked like on model but still nice for the price. Bought all dresses for cruise in February. Deciding if I will wear all of them or not...some of them turned out to be more like smocks that are not form fitting at all. But the ones that have elastic waist are perfect!! So overall...no complaints!!! I would definitely buy from them again! Fast shipping!! No problems!! Good company! Real company!! Not a SCAM business!!! I was real worried when I was reading reviews! That is the only reason I am writing this review!! Lol Heather”

Helpful Report

Posted 5 years ago

“I ordered on April 25 and still have not received my order. The tracking has not updated in weeks. The USPS label is still in pre-shipment status as they’ve been waiting to receive it from China. In fairness, I’ve ordered several times from the before and have had a great experience, but I guess they got me this time. Advice: shop with the understanding that you may or may not get your order. If you do, great, but if you don’t, don’t expect to get any answers from customer service.”

Helpful Report

Posted 5 years ago

“Good quality and something for everybody. They have the biggest choice of clothes online I have ever seen.”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,640 reviews