Shein Reviews

Name: Shein
Rating: 1.87

1.9 Rating 1,695 Reviews

19 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 20th September 2025

Sam

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

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“My daughter has been waiting on her order since Apr 25. After inquiring as to when she would receive her shipment, the only response she has received is "thank you for your patience." After waiting for over a month, her patience, as well as mine, is fading fast.”

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Posted 5 years ago

“supercalifragilisticexpialidocious ! First, let's address thin material comments. Yes, and ? My orders have all been amazing! Real deal hesitation not needed . Go for it !”

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Posted 5 years ago

“🤬🤬🤬🤬🤬🤬This website is absolutley terrible they show things that look good online and in real life it’s just a piece of cloth there is no specialty in this clothing brand it is making people fool for this kind of things this takes atleast 1 month to arrive to your house they are soo lazy and dumb if you are planning to order something PLEASE DO NOT GET It you are WASTING money if you decide to purchase an item from here you will regret everything about shein it is terrible and disgusting and really wastes your time and energy NEVER BY THINGS FROM SHIEN EVER AGAIN!!!!!!!!!!!!😡😡🤬🤬🤬.”

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Posted 5 years ago

“This company has the worst customer service ,do not buy from these company because rthey do not answerr the phone super delatyed returns never received , no answer , no PHONE NUMBERS FOR CUSTOMER TO CONTACT THEM. NO LIVE REAL HELP. SAVE YOUR MONEY GO SOME WHERE ELSE . OR ONLY ORDER LIKE ON SHIRT FROM SHEIN .COM CONTACTED THEM ON FB MESSENGER NO REPLY WORST NIGHTMARE . YOU HAVE BEEN WARNED”

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Posted 5 years ago

“I made my order on 11th and finally today I got it, I am so happy they are fit to sizes it's a surprise to my boyfriend and an pretty sure he will love them. Thank you shein”

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Posted 5 years ago

“Placed two orders Before Lockdown. Both prepaid. One of 5027 , other of 937. Delivery, as understood is delayed. Cancelled both. Got a Refund of the 937 right away. All the drama is going on with the bigger amount of 5027. First they text me refund can't be processed back to the source, which is Gpay! How did they refund the lesser amount! Provided account details as they demanded. No progress yet, now I receive a message mentioning If everything goes well I'll receive the refund. 7 bloody hells!! What is this so lottery going on?? My money is literally being stolen. Ridiculous Support/ Service. Dishonesty at it's peak. These sites should never be prepaid.”

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Posted 5 years ago

“Order March 19, site said I’d get my order by June 9th. Received my package today, March 30th. I am a happy customer! Love all the items I purchased. No complaints over here.”

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Posted 5 years ago

“Good clothes terrible shipping methods”

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Posted 5 years ago

“DON’T buy from here. I’m a 5’2 100 pound girl and got a size small all the reviews were super good. The shorts are extremely baggy and the shirts are very loose. Terrible quality and can be ripped super easily.”

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Posted 5 years ago

“do not shop here please im telling you they are a scamm and liars”

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Posted 5 years ago

“This has been by far one of my worst experience when it comes to shipping and I want to just blame coronavirus but I haven’t received my oder it’s been going on a month I am not just being told that my oder was lost after being told to just keep checking the tracking number at this point I don’t think will ever re Oder from here and not to mention I was given like a few dollar credits that I have to use at certain time but if I didn’t recieve my first oder why would I oder again very dissatisfied”

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Posted 5 years ago

“I ordered on the 13th March and still waiting for my order to arrive. I understand the lockdown but it’s a bit ridiculous you can’t get hold of anyone to find out where your order is. I doubt I’ll get my ordered so I’ll definitely never order again and I’ll be telling all my friends not to order. I can see from the reviews most people are unhappy. My order was shipped on the 21st March and I’m still waiting. Waste of time and money”

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Posted 5 years ago

“It’s been 44 days since I ordered and my parcel is no where in sight. What a mess of a company. Waste of time and money. I’m so annoyed”

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Posted 5 years ago

“DO NOT ORDER FROM SHEIN! PRODUCTS ARE JUNK! YOU CANNOT REACH THEM FOR A RETURN- THEY IGNORE YOU AND THEN IT IS TOO LATE TO RETURN ITEMS!!!!!!!!!”

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Posted 5 years ago

“It's been ten days since my credit card was charged and USPS tracking indicates the package has not even been delivered. Is Shein a scam?”

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Posted 5 years ago

“I honestly understand it's hard for the company to deliver but it has been more than three weeks since I placed my order. The time for delivery said by them was around 7-14 days. I have lost all hopes for this company. At least hoping the quality will be good after all this waiting.”

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Posted 5 years ago

“I had really avoided writing reviews for shein, but it's getting out of hand.I have already paid for my orders I received a call from the agent from the country I am in and told me would deliver my item's but it's already by three day's late!! To my surprise when I track my order I get feedback that the customer is not available when they didn't come to my location, please talk to the service provider I need my order it's been in my ctry for already 10 day's!!”

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Posted 5 years ago

“Got these for my wife - they were ok, a couple of the dresses were wearable, but overall the stuff she has received has been kinda crummy - it's too bad because i like some of those styles - seems a shame to have such a nice online storefront for such an overall bad customer experience”

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Posted 5 years ago

“My experience was great. Loved the clothing. Fast shipping. The quality wasn’t the greatest but... you get what you pay for. It was still very wearable. I had no problems with Shein until all of my accounts started getting hacked. My email, Instagram, spotify, all of that jazz. Come to find out this was all related to making an account on Shein and giving them my address. Their whole system had been hacked! I ended up having to change all my passwords and putting security on them. Wish this website has been great but it bombed. Will never be ordering again.”

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Posted 5 years ago

“Absolute garbage. there is no customer service. there is no way to communicate and get update on my order which is over the expected time of arrival. still donno if my order will ever arrive. Never purchasing from Shein again!”

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Posted 5 years ago

Shein is rated 1.9 based on 1,695 reviews