Shein Reviews

Name: Shein
Rating: 1.87

1.9 Rating 1,695 Reviews

19 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shein made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shein 1 star review on 20th September 2025

Sam

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered on a Monday (6/01/2020), clothes came in on Friday (6/05/2020)! Material is a little cheap but everything looks just like the photos and fits true to size. One pair of shorts fit a little weird, but the majority of it is exactly what I expected.”

Helpful Report

Posted 5 years ago

“Shein has great pricing for clothes however it does not make up for the poor customer service for returns and wait time for shipping. Bathing suits CANNOT be returned or exchanged if they do not fit which I have never had a problem with for any other website. Use your money somewhere else where they try and help you as a customer with your purchase.”

Helpful Report

Posted 5 years ago

“all the clothes fit perfectly abd are very comfterable, there are also a wide variety of accesories and styles to choose from”

Helpful Report

Posted 5 years ago

“Amazing app”

Helpful Report

Posted 5 years ago

“Order is missing, no track after leaving China 15 days ago. Customer service is bad.”

Helpful Report

Posted 5 years ago

“Scam. Never got stuff, paid by PayPal no refund. No number to call. No returned email. Do not but from this scam. They never refunded any money !!!”

Helpful Report

Posted 5 years ago

“SCAM I ordered $200 worth of clothes mid April and I never received my order. Only way to communicate with them is leaving fb messages. They replied saying there working on it from 2 weeks ago but now I don’t get responses from them. I told them i want money back and I’m still waiting for a answer!”

Helpful Report

Posted 5 years ago

“Clothes fit on point & came in 8 days! Already placed an other order.”

Helpful Report

Posted 5 years ago

“sizing and fitting small and some tops are bigger in parts and way to short in others”

Helpful Report

Posted 5 years ago

“I didn't receive my orders and I can't find a phone number for this company.........it is a big SCAM!!!!0”

Helpful Report

Posted 5 years ago

“I placed an order april 15th, still waiting on it. The customer service is not helpful at all. I have been asked to be patient but no one can actually tell me when i will receive my package . at this point I just want my money back , I don’t want this package anymore and I will never buy from them again. I do not recommend shopping on shein”

Helpful Report

Posted 5 years ago

“Don't expect your items in 2 weeks let's just say...maybe in a month so order swimsuits in winter to get by the summer time. Ridiculous tracking mine still says it's in Hong Kong 2 week's later. Will most likely never buy from here again. Cheaper is not worth it.”

Helpful Report

Posted 5 years ago

“great clothes that fitted well, excellent customer service and arrived earlier than expected”

Helpful Report

Posted 5 years ago

“I purchased two bundles of clothes from shein recently. The first package came after 18 days from order to ireland and the second package is due to come next week. The shipping is a bit slow but is worth the wait. The clothes are not amazing quality but for the price they are very nice and comfortable. Clothes were true to their sizes and everything fits nicely.”

Helpful Report

Posted 5 years ago

“Delivery was kind of annoying but clothes are great- quality is amazing would definitely buy from again”

Helpful Report

Posted 5 years ago

“I ordered my package on April 27 and it’s still not here I ordered it in time for my bday and now I can’t even wear it because it’s not here and the customer service there no help like I wanted an actual phone call with shein but they don’t have one 😭”

Helpful Report

Posted 5 years ago

“Returning good is a pain . Im resigned to losing my money. Dresses were poor quality. Would not recomend this site.”

Helpful Report

Posted 5 years ago

“So, my order did not come yet, and it was placed April 23rd. They could do way better on the shipping, and not to mention, it says it at some place in New york, and has been there for a REALLY long time! But, the prices are low, and the outfits LOOK cute, but I am waiting to see if this is going to be a ripoff. So far, decent experience. Based on all of the other reviews I read, I feel I should not have bought from this site, but I have yet to see if this is a total ripoff or not. I will definitely come back to right another review on what I got and will Probably send pictures of the clothing to show everyone.”

Helpful Report

Posted 5 years ago

“My daughter ordered clothes over a month ago. Order finally made it to the US, came to our local post office and then due to Shein’s error was sent around the country and delivered to “sender” in California! We are in Cranberry Township, PA! After promising to get her order back in 3-5 business day’s they are now saying they can’t and will refund her money - she wants what she ordered, not the money back. We have been lied to be Shein every step of the way. Do not order from them, they will rip you off. I have a devastated daughter and we will see if she even gets her money back as she’s sure not getting her order! It looks cute and cheap but it’s a complete rip off with lying customer service reps. Don’t waste your time or money!”

Helpful Report

Posted 5 years ago

“My daughter has been waiting for her shipment for over a month. She placed her order on April 25 and the only update she has received is to be told "thank you for your patience" but with no actual update. After waiting this long, her patience, as well as mine, is fading fast.”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,695 reviews