Shein Reviews

Name: Shein
Rating: 1.87

1.9 Rating 1,695 Reviews

19 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 20th September 2025

Sam

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute trash with customer service. Can’t ever get ahold of someone, my package has been sitting in my local parcel office for OVER a month. And I can’t get ahold of anyone, nor have they updated my FEDEX so it’s not like I even have a tracking number!!!! I spent a lot of money! What a waste to not get the $300 worth of merchandise.”

Helpful Report

Posted 5 years ago

“Placed my order 13 days ago and it still hasn't shipped out. It says "processed" but that only means they processed a label. They should tell you it's coming from China and will take about a month to receive. I don't want to cancel the order because I don't trust that a refund would processed and I don't want to cancel for the same reason. Hope what I ordered fits because sizes from China are generally way smaller than U.S. sizes. Wish I never saw the Shein website.”

Helpful Report

Posted 5 years ago

“Wow. I’ve read all the bad reviews and I am here to say shein is in fact FANTASTIC. My order took one week to arrive in Canada. Everything arrived in beautiful little bags and all the sizes were perfect and the material was exactly what I expected. For all you people that wrote bad reviews, the size charts are there for you to see and also it tells you what the material is. I will shop on the site forever and I will tell all my friends. Best ever. This is an honest review and i give shein permission to allow shoppers to contact me via email. Beautiful clothes at an astonishingly low price. Thanks shein A very happy Sandra Eld”

Helpful Report

Posted 5 years ago

“they said my package has been delivered i went to go track it and it was in hongkong when i live in singapore”

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Posted 5 years ago

“Shipping process takes forever, no customer service. Worst online experience.”

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Posted 5 years ago

“I loved my order! Thank you!😘”

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Posted 5 years ago

“This is a Chinese rag merchant selling cheap but nasty trash, wrong sizes, poor construction and appalling marketing and customer service. They refuse to remove you from their forced sales messages and drown you in rubbish even after you request that you be removed from their list. Your orders never arrive on time and if, and that's a big if, they do, you can expect something to be wrong and no way to get a refund. ABSOLUTELY NOT RECOMMENDED!”

Helpful Report

Posted 5 years ago

“Their website and App show that my order has delivered. Yet, I still have nothing and it has been over two weeks. SCAM SCAM SCAM SCAM I’ve learned my lesson and will go with my gut next time and pass on their cheap prices.”

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Posted 5 years ago

“This has been THE WORST online shopping experience and customer service I’ve ever experienced.”

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Posted 5 years ago

“Hmmm interesting lol I ordered two days ago and my items shipped. I’m not sure why everyone’s review is so negative lol. This is my first time ever ordering from them. What held me back was the negative reviews. All in all, no problems here. I really like how fast they shipped.”

Helpful Report

Posted 5 years ago

“The most horrendous customer service. I received the wrong order, they refused to refund it unless I PAID to send it back to them despite the first associate telling me pictures would be fine. When I finally got through to someone months later who said they would refund 50%, they stopped replying. They make it impossible to communicate with them, you can't even message through the website as it pretends you have 'bad connection'. Shocking service every single time. Don't ever shop here!”

Helpful Report

Posted 5 years ago

“I’ve never seen a company so disorganized when it comes to displaying what’s in stock and what isn’t. Twice now, I’ve placed orders of all items that were in stock, just to receive an email two weeks later (because they take so long to ship that it’ll more than likely still be “processing” weeks after you’ve placed the order) that some of my items are out of stock and they’re refunding me. WHY IS IS AVAILABLE FOR ME TO PURCHASE THEN? Honestly just go through ROMWE or Zaful. I cancelled my first order after 2 weeks of them not shipping my order, then on top of that they cancelled like 1/3 of it because the items were out of stock AND it was supposed to be express shipping so it for sure wasn’t coming on time. I thought I’d give them another chance with a smaller order, only $20 worth of stuff but the same out of stock thing happened again. Won’t be buying from here again”

Helpful Report

Posted 5 years ago

“Not sure about all the bad reviews but my was everything I expected plus more. My order took 3 weeks to come in and I was able to track the whole process. I had to pay duties and taxes for my shipment and if you don’t pay that then you won’t receive your order. For the money you pay it’s good quality clothes.”

Helpful Report

Posted 5 years ago

“I just love it! It’s awesome there’s nothing wrong with it at all”

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Posted 5 years ago

“I ordered some clothes for my 11 year old daughter that came out absolutely amazing! She loved the style and the quality was great (let me say that she is very picky about what she wears)”

Helpful Report

Posted 5 years ago

“You took my money and never sent our purchase. You have no phone number to contact anybody.I will be reporting you to the better business bureau.i went to the post office and you sent the shipping label only.where is my product?????”

Helpful Report

Posted 5 years ago

“Don’t order from here. Spend at least $50 on this website about a month ago, still haven’t received my order. Don’t waste your time with this website, just a scam.”

Helpful Report

Posted 5 years ago

“Shipping is slow because of the pandemic. But why they took a $280 dollar order it took hours to put together and weeks to save for, held the order and the money for over a week and then cancelled the order I don't know. Customer service is a worthless computer. I've sent several emails with no answer or explanation for a week now. All I know is I get no order and I won't get any refund for 7-14 days. All in all I would not deal with this company AT ALL. Stay away!!!!!”

Helpful Report

Posted 5 years ago

“SHEIN was a site I was unsure about at first cause of it being in another country and so many saying the quality of products was terrible but once I started ordering there were few products that I didn’t like. I canceled one order from them because I ended up not needing the stuff but I currently have an order ($200 worth of stuff) that I placed that says ‘shipped’ but hasn’t had an update for about a week now. It’s really a hit or miss with them and the virus is making things much worse for their rep.”

Helpful Report

Posted 5 years ago

“I spent over €200 on homeware almost 3 months ago and only received 3 table mats which were about €1 each and made of paper so had to be binned. I have emailed non-stop enquiring about why the products have still not been sent and requested a refund but have been ignored and they have the audacity to spam my email every day trying to get me to buy more s**t. THIS LOT ARE A BUNCH OF THIEVING SCAMMERS!!! DO NOT SPEND A CENT AS YOU WILL NEVER RECEIVE ANYTHING AND HAVE YOUR MONEY STOLEN BY THESE THIEVES. CURSE THE LOT OF THEM”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,695 reviews