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Shein Reviews

1.9 Rating 1,640 Reviews
20 %
of reviewers recommend Shein
1.9
Based on 1,640 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 67%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Shein 1 star review on 22nd August 2025
Anonymous
Shein 5 star review on 19th August 2025
Karina Danyiova
Shein 1 star review on 27th July 2025
Anonymous
Shein 1 star review on 27th July 2025
Anonymous
Shein 1 star review on 26th July 2025
Ashley
Shein 1 star review on 26th July 2025
Ashley
Shein 1 star review on 15th June 2025
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250
Anonymous
Anonymous  // 01/01/2019
It won’t let me continue to checkout very annoying website I just want to pay for my clothes
Helpful Report
Posted 5 years ago
Their clothes are very affordable, and they and it is really cute even when you wear them.
Helpful Report
Posted 5 years ago
My package came in today and everything fit perfectly! Make sure to look at the reviews and pictures to correctly estimate your size as that is the only way you can really decide your fitting. Although it did take a while to come in (1.5 weeks), my package did arrive without any damage or delays. I ordered on April 11 and received it on April 22. I know some people may have problems getting their package, but I feel like it's just going to take a longer time because of the covid-19. Again, the country where the package will be delivered could depend as well. Make sure to look at the USPS track code and not the tracking on shein because the tracking on shein is very inaccurate. Ordering from shein is honestly a hit or miss, and in the situation we are in currently, paying extra for faster shipping is not worth it because it will not come early.
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Posted 5 years ago
I order from this site in the beginning of April and so frustrated because there’s NO way of tracking your purchase. It’s almost May and it’s really upsetting to me that this company not only has so many bad reviews, but there’s no way of contacting this site as well. I spent closed to $100 and I refuse to take it at as a lost!!!!!!
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Posted 5 years ago
We ordered 3 bathing suits for my daughter and used their sizing guide they provided on their website. The bathing suits were delivered today and the sizing is NOT accurate. My daughter tried on the tops and her breasts are popping out and it was cut super low than what was shown in the picture. We inquired about returning the tops for a different size and were told she’s not allowed to since she already wore them!!! Seriously?!?!? Never again will we shop from here. Buyers beware
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Posted 5 years ago
This was an amazing company and clothes came fast
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Posted 5 years ago
I am BEYOND annoyed with this company! Their good prices reeled me in and I ordered some items on the 31st of March, my items were not shipped until the 9th of April and now it is April 22nd and still no items! The tracking information you get is just stupid and is never updated. I spent almost $100 and am very upset that I have yet to receive my items.
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Posted 5 years ago
This company is a scam! They give fake tracking numbers. They take forever to ship. They are just a rip off. Don’t shop here.
Helpful Report
Posted 5 years ago
A FRAUD!!! They take your money and never send your items.. contacting customer service is impossible.. no contact number you have to create a ticket which no one ever attends to... Never will I be buying From or recommending this fraudulent company to anyone. RUN!!!!!
Helpful Report
Posted 5 years ago
I don’t rlly know what to expect since this was my first time shopping from shein. I ordered 11 items for $95.00 on April 14 and it is now April 22 and the order has still not been shipped. I’m rlly hoping the order comes in soon but I have yet to get an update with having contact with shein. I may probably cancel the order since it has yet to be shipped out.
Helpful Report
Posted 5 years ago
I ordered two things from Shein about 3 weeks ago and still haven’t gotten anything in the mail. The tracking number doesn’t give me an exact time and is not helpful at all. I would not recommend buying anything from here if you aren’t prepared to wait over 3 weeks for two items. 2 weeks is a reasonable amount of time to wait for clothing. I am very disappointed that I have to wait this long and will not buy from here again. Unless, however, this change is made immediately.
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Posted 5 years ago
Love you guys love your taste love your styles. Love the reorder system and notices for it I’m hoping you get more of Contrast collar quarter button floral dress In medium and Smalls that too I’m sure I can rely I Shop for all my friends gifts from Shein Andnever had to return anything ever . You guys keep me alive.
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Posted 5 years ago
Okay so clothes may not be a 10/10 perfectly made, perfect quality but I was never expecting that! I ordered size small it’s a little big on me but easily able to take it in! Super cute clothes and I got a lot of accessories for cheap and my heels are great! Even better I live in Canada and it only took a week for my things to get here! I spent 498$ and got 42 items! Great place to order basic items and stylish bling! Below is a photo of a few different pieces I purchased!!
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Posted 5 years ago
Can someone pls explain what does this means
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Posted 5 years ago
So I spent 110.24 on SHEIN and it’s been 10 days since I ordered it and I still haven’t got my stuff and it was express shipping 😒
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Posted 5 years ago
I ordered clothes on the 4th of this month and the tracking hasn’t changed since the 12th.. I’ve tried to get in touch with someone because I’m in the military and leave this base in 2 weeks and haven’t been able to talk to anyone. Disappointed..
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Posted 5 years ago
Love how I am able to check in everyday and get point. Orderd a bathing suit, skirt, and shirt. Love them. I placed another order April 8th. Have yet to receive it. It said “in transit” since April 16th. COVID-19 has slowed down the shipping process, I just hope it doesn’t take to much longer.
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Posted 5 years ago
This website is BOMB! They have cute clothes for affordable prices. Like other people here, they are rating this like they haven't dealed with things like this. JUST AWESOME
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Posted 5 years ago
Buyer Beware! I purchased from this website and there were several problems: It took 6-8 weeks for the items to be delivered. This is an Asian company. Sizes do not run true. One item fit and the other 2 were too small and would fit a child. The material was subquality. I wouldn't even wear one of the blouses. I just donated it. I went back and looked at the photo on their website. It was completely misleading! I have seen these same photos on another website, so I can assume the same things would happen if I ordered from Holapick.com as well. Skip that one too! If they don't show the models faces, then you know the photos are fraudulent. They get you on the nice price. If you get something you can't use or wear, then what good is it? Almost now way to return it. This is on my list of things that I won't do again!
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Posted 5 years ago
I paid for 3 day shipping on April 4 and we are now April 18 and I still have not received my order! I would NEVER ORDER FROM TBIS COMPANY! It is also impossible to get a hold of someone! They are luck they are getting 1 Star from me
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Posted 5 years ago
Shein is rated 1.9 based on 1,640 reviews