Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,640 Reviews

20 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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250

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 18 orders from Shein I received an email saying that I have to verify my credit card because my last order was put on hold. In order to prove my transaction was not fraudulent, I was asked to send a picture of my credit card or ID/passport. Of course, I denied and was told to send a screenshot of my bank report. This is unbelievable! I have never been asked to send screenshots of my credit card, ID, passport or bank report for a credit card verification. As a customer, I am disappointed and dissatisfied of how Shein handled this situation. I understand they are trying to keep my security in check, but asking for pictures of personal documents it is disturbing, unprofessional, and fraudulent!”

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Posted 5 years ago

“Heads up ROMWE is the same exact way too!”

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Posted 5 years ago

“I bought about $200 worth of clothes, some fit some do not. Some are made huge and others were small. Material of them were pretty horrible. First return is free so I will be sending alot back. The sandals I ordered were made good tho! Everything was shipped very fast too in about a week.”

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Posted 5 years ago

“I ordered a kitchen mat but when it arrived it was blue and not black like I'd ordered. I keep complaining to them and have sent a photo as requested but they just ignored that and when I asked them to answer me they requested a picture again. Not sure if they're being deliberately obtuse or are just stupid.”

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Posted 5 years ago

“I have bought many things from this place: gorgeous jackets, little sets, all that Jazz. I ordered two jackets and 4 other items. I got one jacket a day after I ordered it(ikr weird). The other set of clothes says they’ve been in Illinois since the 25th. Unless it’s traveling half a mile a day, it should have arrived. So I’m about to call my back and get my money back. I’m so upset”

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Posted 5 years ago

“Could not get a return label for a pair of shoes that were too wide.”

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Posted 5 years ago

“I ordered around $60 worth of clothes off shein. they never came. none of them did. I ordered on around march 25th and it still hasn’t come. I can’t even get my money back either. I’m not an extremely weathly person so i’m very upset that I wasted so much money off of something I did not even receive.”

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Posted 5 years ago

“Im a person who loves fashion. I shop at Macy's, Lord and Taylor, Zara, H&M and pretty every store most fashionista's shop. So when I tell you, Im telling you the truth I am. Shein's cloths are very poorly made. I was in shock when I got my order. I said to myself is this legal? That's how bad the cloths were! The picture online are not what you get. I purchased 7 tops and sent back 6. The top I kept was still bad. I also purchased a pair of shoes that looked liked they were made from a cardboard box. Do not buy from this store they should be shut down if they are not willing to sell quality. I rather go to GoodWill than shop here. They get you on style. Don't be fooled what's in the picture is not what you'll get.”

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Posted 5 years ago

“Very bad quality clothing. My daughters 3 tops arrived today. Size L and they just fit my almost 6 year old ( except sleeves too long). Terrible material, no label/ sizing label on any piece of clothing. Cheap and nasty quality. Images look completely different to what actually arrived.”

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Posted 5 years ago

“Terrible!! Could not return!! Worst quality ever!!! NEVER AGAIN!!”

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Posted 5 years ago

“You get what you pay for. Bought a coat from Shein in size L because I'm size 12. I had to reach behind my hips to put my hands in the pockets and it was so small I couldn't do the coat up.”

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Posted 5 years ago

“Purchase were such poor quality. Not as described as on website . What I ordered and what was delivered was different . Now waiting for their reply for return.”

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Posted 5 years ago

“I only received one item form my order. I was weary about the site to begin with. Then I get my order and it had a stain on it. Trying to remove it because it's not even worth sending it back. Hopefully the second package will be better”

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Posted 5 years ago

“Worst Scammer Shein.com I was Ordered many things but 5 days ago they still showing packaging like this they are giving the service so what should be expect about clothes quality its small order or they are taking to long once i am trying to contact customer support agent they are rude they dont know how to talk with customer i wanna say 1 thing they now how to took money from customer but they dont know about service”

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Posted 5 years ago

“Items were such poor quality. Not as described. I returned items the same day as receiving but did not get my refund, as they promised.”

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Posted 5 years ago

“Terrible return service give this company a miss..”

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Posted 5 years ago

“People, when I tell you these clothes are exactly like the pictures they advertise, they are! I have always been skeptical about these sites, but this is the real thing! Very pleased!”

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Posted 5 years ago

“I’ve ordered multiple times. Some items are great quality but some are terrible. You really have to pay attention to what material the item is made of. The thing that irks me the most is that their item reviews are bogus. There is never an item that is under 4.5 stars. There was a review that someone received a broken lipstick yet still gave 5 stars? I have been a customer for 1.5 years and have yet to see a review with the customer actually wearing the item. I’ve bought a lot in the ‘home’ section and several beauty tools that I’ve been satisfied with. You get what you pay for and have to ask yourself if it’s worth the risk. It’s definitely hard to buy something when the sizing is always different, the quality is questionable, and if it doesn’t work out- good luck returning it. But I still come back and shop!”

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Posted 5 years ago

“Just placed three orders. Variety of sizes from xsmall to 3xl. Swim suits, shirts, denim, under garments. All are great quality. Arrived quick. I would say the items I ordered in the curve section, run a size big. I was told to Order up, however that was not the case. But that’s not issue at all!”

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Posted 5 years ago

“I order mostly shoes and I love them! I have placed about 10 orders and have never had a problem. The shoes actually look better than expected for the money you pay. I have returned items for free and received a refund within days. The delivery is usually in time but at times the shipments come from different locations so they may arrive from DHL or USPS. The clothes are just ok. The material isn't the best. I personally love their shoes, sneakers, boots, glasses, some bags, cosmetics, and a few other things. Always check reviews.”

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Posted 5 years ago

Shein is rated 1.9 based on 1,640 reviews