Shein Reviews

Name: Shein
Rating: 1.87

1.9 Rating 1,695 Reviews

19 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shein made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shein 1 star review on 20th September 2025

Sam

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes they have a huge range and their prices are "too good to be true" but to get a jacket that has no hems? It is literally just cut from fabric. I bought 5 pieces and each are so hot from cheap fabric that I doubt I will ever wear them. I know you take a risk of buying clothes that don't suit you, when you buy online you but you would assume there is some quality control going on. It is obviously more about quantity than quality at Shein. I have literally bought landfill as I doubt anyone will ever wear these.”

Helpful Report

Posted 5 years ago

“Their clothing does not take 7-9 business days as it says .”

Helpful Report

Posted 5 years ago

“Good afternoon, I work in the fashion industry and I seen clothing from several company. Today 4/14 I received a black vest. This was the worst purchase I have made in my life. The fabric was so cheap and it was cheap looking. The price was cheap, but I would not pay 5 dollars for this. It is so sad that companies would send out merchandise like this, and rip people off. Please don't order this vest! I will post this on my site to protect consumers for waste there funds.”

Helpful Report

Posted 5 years ago

“I got infected with the Corona SARS virus! My hospital checked the packaging and found it had virus particles from the WUHAN FLU VIRUS”

Helpful Report

Posted 5 years ago

“I had noticed it was several days after ordering $124 worth of home decor that it still was not processed. I check my account and it says "due to potential fraudulent activity please provide a picture of your driver's license or passport " umm no. I canceled my order and will hopefully receive a refund. If I dont receive a refund they are the ones who are fraudulent. Do not order from this site.”

Helpful Report

Posted 5 years ago

“Ordered $96 in basic black work dresses. Got different colours. Garbage material. And inaccurate sizing. Literally 100 dollars for nothing. 10/10 would not recommend.”

Helpful Report

Posted 5 years ago

“I only put 1 Star so I could say something I really didn’t want to put non ! THIS IS BY FAR THE WORST COMPANY I have ever associated with ! their delivery company delivered my stuff they left it on the porch but I live in apartments your not suppose to do that ! I reported my package stolen days in a row shein til this day still hasn’t gotten back to me for at least to refund or send me 2 new pairs . It’s COVID -19 season too I COULDVE saved my money instead of basically loosing it . SHEIN should be so disappointed with their self because I am .”

Helpful Report

Posted 5 years ago

“I had a great experience ordering I Spent around $160 and although some of the material was cheap most of it was a decent quality everything fit and the little bags they come in are soooo cute”

Helpful Report

Posted 5 years ago

“I was happy with my order clothes were nice. Only thing I could say is that my leggings only lasted 6 months.”

Helpful Report

Posted 5 years ago

“You certainly get what you pay for. A great deal of the material is cheap, mind you there are some gems in the rough. I have gotten 2 out of 4 orders now and I have not been extremely happy about them. In my second order hardly anything fit and normally I have no issue EVER getting my butt into a 1x. However the shoes I received were AWESOME!!!! Oh as well as my daughter's sunglasses, that alone made up for these silly I'll fitting clothes”

Helpful Report

Posted 5 years ago

“I ordered a dress for a wedding almost 2 months before the ceremony and I still didnt get it in time. Material is straight up TRASH! Yes the prices are cheap but your still going to get garbage. I recently.. about a month ago, I ordered a simple t-shirt. Still haven't gotten it. This site is a scam and con artists selling trash. Never again!”

Helpful Report

Posted 5 years ago

“I made my first order in the beginning of March..It has been a month plus..still have not received.When I track,I'm told that its at the Beijing sorting facility since 22 March. I would like a refund immediately.”

Helpful Report

Posted 5 years ago

“I ordered some clothes from Shein and I was very excited because from the pictures they looked very cute. It is not the same. They hook everyone on style like me, but their material is awful! I'm not much of a fashionista and I don't shop a lot, but if I know anything about clothes DON'T ORDER FROM SHEIN. The material was horrible nut is that isn't enough Shein's return policy is beyond awful. I spent 4 hours trying to figure out how to even return the clothes. If anyone reads this I hope you take my advice and not shop Shein. You will definitely regret it otherwise.”

Helpful Report

Posted 5 years ago

“The clothes were thin and very see through and took forever to return also was very expensive to return”

Helpful Report

Posted 5 years ago

“Website has cute clothes. And most of it is pretty inexpensive yet cute. However it seems every time I go on this website something happens and it crashes and I lose everything in my card. I just tried 3 times to buy something and just can’t do it. You make one false move and it will glitch and mess everything up. Not happy with this. It needs to be fixed.”

Helpful Report

Posted 5 years ago

“After 18 orders from Shein I received an email saying that I have to verify my credit card because my last order was put on hold. In order to prove my transaction was not fraudulent, I was asked to send a picture of my credit card or ID/passport. Of course, I denied and was told to send a screenshot of my bank report. This is unbelievable! I have never been asked to send screenshots of my credit card, ID, passport or bank report for a credit card verification. As a customer, I am disappointed and dissatisfied of how Shein handled this situation. I understand they are trying to keep my security in check, but asking for pictures of personal documents it is disturbing, unprofessional, and fraudulent!”

Helpful Report

Posted 5 years ago

“Heads up ROMWE is the same exact way too!”

Helpful Report

Posted 5 years ago

“I bought about $200 worth of clothes, some fit some do not. Some are made huge and others were small. Material of them were pretty horrible. First return is free so I will be sending alot back. The sandals I ordered were made good tho! Everything was shipped very fast too in about a week.”

Helpful Report

Posted 5 years ago

“I ordered a kitchen mat but when it arrived it was blue and not black like I'd ordered. I keep complaining to them and have sent a photo as requested but they just ignored that and when I asked them to answer me they requested a picture again. Not sure if they're being deliberately obtuse or are just stupid.”

Helpful Report

Posted 5 years ago

“I have bought many things from this place: gorgeous jackets, little sets, all that Jazz. I ordered two jackets and 4 other items. I got one jacket a day after I ordered it(ikr weird). The other set of clothes says they’ve been in Illinois since the 25th. Unless it’s traveling half a mile a day, it should have arrived. So I’m about to call my back and get my money back. I’m so upset”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,695 reviews