Shein Reviews

Name: Shein
Rating: 1.87

1.9 Rating 1,722 Reviews

19 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,722 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve normally had decent experiences with SHEIN but of course you get what you pay for and I’ve had pretty low expectations. UNTIL NOW!!!! I placed an order 2 weeks ago and have had zero communication around it but yet I’ve already paid for the order. No confirmation email, no way to track it on the website (can’t track unless you order through an account), and I’ve tried visiting their support webpage but keep getting “this page doesn’t exist” AWESOME!!! I don’t think I’ll ever buy from SHEIN again. Not worth the quality and certainly not worth the headache.”

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Posted 5 years ago

“I've ordered several times from Shein. When I first ordered a few years ago their items were horrible, but I decided to give them another chance a few months ago. The products have greatly increased in quality over the years so be careful about listening to older reviews. As with all online shopping, pay attention to the reviews. They encourage you take pictures of the items once you receive them and I won't buy anything that doesn't have at least one pictured review. Their customer service has always been really good with me so idk what all these other reviews are about. If something doesn't fit they have told me to donate the item or ship it back and they give me store credit or ship the product in the size that I need. Very polite customer service and I usually get the package within a week or two.”

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Posted 5 years ago

“Order my products on April 9th and still haven’t got an update or anything. Tracking status has been stuck in the same place for a month now. I just feel like they should be honest about the shipping. I know there is a delay but they definitely don’t tell you it’s a MONTH DELAY definitely should have spent my money somewhere else!”

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Posted 5 years ago

“I LOVE shopping on shein they have a wide variety of plus size clothes which is great”

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Posted 5 years ago

“It has a lot of crop tops set and im crazy about them i want to buy almost all of them but also the quality is not the best but when you get it its really pretty”

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Posted 5 years ago

“Absolute cr*p item . Not as described and different material. No refund possible even if paid with PayPal unless you send back to CHINA by recorded delivery! Good luck with that! This is NOT A UK COMPANY”

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Posted 5 years ago

“I’ve been waiting for my order for the longest already! It’s going to be a month soon, I really should have read the reviews first. Never ordering from this site again, delivery sucks.😡”

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Posted 5 years ago

“Over all the brand is good their customer service is amazing I ordered so many times the quality comes different which of course depend on the type of clothes so read the reviews first to know about the quality and size better. And for the delay these days of course there is pressure on them as I guess because of Ramadan and Eid and because of Covid-19 but i got my package though it was late 3 days but yeah i got it at the end so its legend!!”

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Posted 5 years ago

“I ordered April 14th is is now may 4th and I still have no packed but it says it’s shipped and my sister ordered the same day and got hers last week I don’t understand They need to get it together”

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Posted 5 years ago

“I was under the impression that they had a warehouse in Australia. Was wondering why it was taking so long... Turns out it was because of international shipping.”

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Posted 5 years ago

“Clothes were way to big and quality of clothes is horrible. Material feels like cardboard paper and the design does not match the pictures on their website.”

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Posted 5 years ago

“Everything - postage took a while but quality and style is great”

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Posted 5 years ago

“I love them and their clothes they come fast. One Thing You Need To Learn, Their sizing not the right one , The secret always order one size samller than you are and always going to fit all! (Eg:, If you are S size buy XS , If you are M size buy S size ) Try my advice I have been ordering more than 10 times i have never had problem after picking one size smaller than my size would be. The company is great, their clothes some are good quality some are weak and very bad.”

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Posted 5 years ago

“I order some clothes from Shein on April 14 and now it still processing. No status update, no notice mail, no message. I ask customer service many times, they always give me the same answer (lack of manpower) and told me they marked my order as urgent so it will be shipped within 24 hours. They are liars. Shein is a fraud. DON'T BUY ANYTHING FROM THEM.”

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Posted 5 years ago

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Posted 5 years ago

“this was by far the worst experience i’ve had with an online order. nothing fit correctly, nothing was true to size. sooooo disappointed”

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Posted 5 years ago

“Very disappointed. Site said my order should’ve arrived four days ago and it never showed up. I called customer service and the guy was rude and rushing everything. He said multiple times some one will call me to fix it and I never got a call. Plus, he didn’t ask for a name, email and etc.. At this point, I just want a refund. Terrible customer service”

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Posted 5 years ago

“Returned 85$ worth of shoes because the size was wrong and suddenly my account got reset and I lost all my points and my orders, I can't track anything and I had an order coming in and now it's gone! The customer service is a useless robot machine that literally does nothing! Im outraged, I loved shopping here until now. Completely unprofessional.”

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Posted 5 years ago

“You’re charging me $10 Dollars to buy a $100 gift card for a birthday ? What is your problem ?? That’s highway robbery !!! I am giving you business and in return , you still want a fee??”

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Posted 5 years ago

“I’m so disappointed. Ordered my stuff April 17. It shipped the 29th but first told me it shipped the 26th so I’m sitting here waiting for my stuff to find out it hadn’t even been shipped. It’s not even worth the wait. Could have saved my money and got some things from Walmart. Customer service sucks. And yet to get an update. By time it’s at my door I’ll get an update. Don’t waste you’re time just buy from somewhere else”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,722 reviews