Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,636 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never recieve my order..if im going to contact them theirs no use im just wasting my time..i did everything what they want me to do..i contact usps and usps message me that it was return by its original location that means my order was return to them so i email dem to resend it but until now no action..no refund..i just wasted my $63 for nothing!!!”

Helpful Report

Posted 4 years ago

“This is the worst company I have ever dealt with . I ordered a Christmas gift for my granddaughter November 30th , it did not arrive until today January 5th. I had to go out the day before Christmas and buy her another gift. I couldn't tell her "Sorry your gift did'nt arrive".THERE IS NOT A PHONE NUMBER to contact anyone. EMAILS GO UNANSWERED .I received the gift today ,January5 and the quality is poor!BUYER BEWARE!!”

Helpful Report

Posted 4 years ago

“Don't order anything from this company if you want to receive what you ordered!! I ordered two items 30 Nov. 2020 and account was charged for them. They were supposed to get here by Christmas and as of 5 Jan. 2021 the items still have not arrived. They have no way to talk with a Company Rep. are even email them. So Buyer beware, you will be sorry, order from honest company that cares not this one.”

Helpful Report

Posted 4 years ago

“I've been trying for over a month to return some items, there's no way of communicating with anyone. All you get is an automated message & There's no phone # to contact customer service. I got stuck with a purchase worth $170”

Helpful Report

Posted 4 years ago

“I purchased an item in September and returned it for a refund as it was not the right size. I have not received a refund. I sent 3 emails, but no reply. I would have given them a zero if I could. Will not be buying from them in the future. Buyer beware.”

Helpful Report

Posted 4 years ago

“I was really disappointed with the quality of their clothes and I returned it. It was a horror experience to pay $24 FOR THE RETURNS 😡”

Helpful Report

Posted 4 years ago

“The return and exchange policy is criminal. $8 to return items and can't consolidate orders so fees add up. Nobody available to speak with and chat is never working. Never easy to return or exchange items. They make it so frustrating you use the items as rags just to not have the pain of returning them.”

Helpful Report

Posted 4 years ago

“My daughter ordered some items, did not like them and decided to return them but she cannot seem to be able to access her account in order to print out return label. No way to otherwise figure out how to make a return. I think Shein makes this difficult on purpose and takes advantage of young kids. I’m going to return the items to the shipping address on the label, which says “do not return”. I’m going to do it anyway I feel scammed.”

Helpful Report

Posted 4 years ago

“In addition to very slow delivery with no information to track it. The synthetic fabric wrinkles like a rag. You wake up in the morning looking like a used lunch bag. Looks like the picture if you steam it daily.”

Helpful Report

Posted 4 years ago

“I’ve ordered from Shein since July of 2020. I love the quality. Easy to replace if items don’t fit. Excellent customer service. They carry a nice variety for extra small. Love the company”

Helpful Report

Posted 4 years ago

“Order came almost 3 weeks before expected which was good, it took about 2 weeks to get here. The material isn’t great quality which was expected for the price but you get what you pay for. I’d definitely shop here again”

Helpful Report

Posted 4 years ago

“It’s been a month since I ordered and my order still hasn’t arrived. Customer is terrible and your unable to talk with a person.”

Helpful Report

Posted 4 years ago

“Ordered a teddy bear coat it came and was like a short jacket dressing gown very bad quality nothing like th photos”

Helpful Report

Posted 4 years ago

“Its being a whole month and my order hasnt arrived. I check the usps and still in pre shipping notification. The customer service its awfull its automatic response and I not be able to reach a customer service representative”

Helpful Report

Posted 4 years ago

“While my order didn’t arrive in time for Christmas, it was the fault of USPS not moving the package. I just received all my items today and my daughters are very happy with all the items. I’ve never had any issues with this company and I order a lot. Everything I ordered online for Christmas was delayed at the USPS and not the fault of any of these companies and in defense of USPS, everything was backed up and they did the best they could under the circumstances.”

Helpful Report

Posted 4 years ago

“It’s been A WHOLE MONTH since I’ve ordered & I haven’t received anything! Honestly so Ridiculous. No update no response no reach out. NOTHING”

Helpful Report

Posted 4 years ago

“how come you never published my review? You keep NEGATIVE REVIEWS SO PEOPLE CANT SEE YOUR BAD CUSTOMER SERVICE? DONT ASK ME TO CONFIRM MY ORDER BECAUSE I ALREADY SUBMITTED IT. JUST POST MY REVIEWS”

Helpful Report

Posted 4 years ago

“EXTREMELY BAD, BAD EXPERIENCE. NO NOTIFICATIONS OF WHEN IT WILL BE DELIVERED. MY GIFT FOR MY GRANDDAUGTHER NEVER ARRIVED SO SHE HAD NOTHING TO OPEN FOR CHRISTMAS! PEOPLE BEWARE. NEVER ORDER FROM THEM. TERRIBLE BUSINESS!!!!”

Helpful Report

Posted 4 years ago

“Electronic Gift Card is not fast and easy. Going on three days and it's still in review. But, payment for the card out of my bank account took place within ten seconds. I'm think I will ask for a refund and buy an e card from some place else after reading these reviews. I know they can't help if stuff is late if it's shipped but an E Card!!”

Helpful Report

Posted 4 years ago

“I ordered two night suits, delivery date was Nov 13th. I didn’t get any thing, upon tracking I couldn’t even see my package was out. Ow it is showing that I might get it next month’s 23 rd date. I can’t even contact them directly and ask. It is extremely frustrating 🙄”

Helpful Report

Posted 4 years ago

Shein is rated 1.9 based on 1,636 reviews