Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,636 Reviews

20 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never trust again I have shipment since Dec and the track stop in Jan 6 no update since this time please release my packages.”

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Posted 4 years ago

“Poor quality clothing and absolutely disgusted by Shein's unnecessary use of plastic- each item is placed in a thick plastic bag 😡 arghhh !!!!”

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Posted 4 years ago

“Never got parcel hemmes never delivered It tracking never left from and sent it back to shein Email shein for refund and put a complaint in to resovlver nothing no answers no refund Never use shein again may report to trading standards”

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Posted 4 years ago

“I have ordered a package in mid December, firstly it updated that i was delivered with signatures but it was never received, then there was another parcel because they said its a split. Now, idk whats going on with this package? Shein site shows it is in the transit from jan 13th, canada post says that shein just paid for the shipping label. I am going crazy here. Its been more than a month i have ordered this. I needed this before 17th January. They are just making me fool. Shein is now not refunding me because they are saying once you receive the items reject them then we will refund but they are keeping me on hold for that package that was never shipped. Same tracking number on shein shows in transit but on canada post site, it doesn’t show anything. I wish i could give 0 star”

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Posted 4 years ago

“I had bought four things from shein in dec and Shein had said it would be here by Jan 14 - Jan 21 the tracking number hasnt been updated since Jan 9 and nor i got any emails or packages from Shein So this is just a heads up i still love the store :)”

Helpful Report

Posted 4 years ago

“I purchased 6 items but unfortunately 2 needed to be returned. One was 3" bigger around the waist than described and the other was a dress missing all of the ties (1 for each arm and another for the waist). When I tried to return I was told it would cost as much as the items were worth. Yes that's right, I would be paying for these items again but with nothing to show for it. This is very disappointing that a company would think it acceptable to send out goods deficient of all the parts. Where is the quality control?”

Helpful Report

Posted 4 years ago

“I bought 5 items from SHIEN on 28 Dec 2020, and it took more than 2 weeks to arrive. I had to return 4 of the items as they were made of poor quality fabrics and materials! Their return policy is "FREE" but they deduct AUD$6.50 from your refund! They are selling me sub-standard products and expect me to pay for their shipping fee! This is ridiculous! I try contacting them via their website, but you won't find an email address or any phone numbers, their FAQs, Contact Us links just keep going round in circles and there's no way you can contact ANYONE AT ALL! I've cancelled my account with them and will never buy anything from them anymore. They're scammers. Their website should be banned!”

Helpful Report

Posted 4 years ago

“I ordered 3 items: dress and 2 swimming sets on December 15, 2020. Received items on January 15, 2021 (promised 20 days). Dress is nice and fits well. Both bikini are absolutely not in the right size, especially tops - they are extremely small. Not able to return bikini on day 43 AFTER ORDERING, even their policy is saying 45 days AFTER ORDERING. Keep in mind - easy to order, impossible to return and it takes at least a month to get it.”

Shein 2 star review on 27th January 2021

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Posted 4 years ago

“i bought a tracksuit from there very good quality on time Perfect packaging and i am still wearing them now after many months :)”

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Posted 4 years ago

“said free shipping (Loomis Express) and charged me at the door $33.00, B.S. never again”

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Posted 4 years ago

“I ordered, from shein,very reluctantly,firmly 14yr old son. I have to say I am very impressed He was over the moon with his purchase. Fantastic place if you have a teenager. Great choice very good value. We received our package within the week.”

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Posted 4 years ago

“I knew I was ordering from China and it will take time , I did not realize how bad the quality will be, every dress ripped after wearing. Sticker opened up and they use such a terrible fabric. ..seriously they can actually use a nice quality fabric and stitching because they are not cheap but they decide to rip us off , that's what they do ..”

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Posted 4 years ago

“yup yes sir”

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Posted 4 years ago

“My moms card keeps getting charged by this website that neither of us has used”

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Posted 4 years ago

“I ordered on Shein on 1/09/2021. I ordered 8 items and all were pretty good quality. Including the jeans I purchased they were amazing. My package took 10 days to deliver. (estimated to be delivered on Feb 4) I was nervous since it was my first time shopping but I had a great experience. I will definitely be shopping again.”

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Posted 4 years ago

“Got a corduroy and teddcoat jacket.Took about two weeks to get here,Not bad quality and I'm actually pleased with it but the material isn't the best also kinda thin,overall its nice for the price”

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Posted 4 years ago

“I would reccomend shein. I have gotten 3 orders with them and have never been disappointed. I have never returned something so do not know that process but the clothes are cheap and can be really nice. Some clothes can be a little cheap but i always read the reviews first but really like their trendy clothes whilst still being within budget”

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Posted 4 years ago

“I have spent 4 days trying to get ahold of customer service.because it said order sitting at site.and delivered and it was never delivered to my physical address instead it is sitting 5 hours away from supposed to be delivered.”

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Posted 4 years ago

“I had ordered a shirt and it took 6 months to come in, and when it did it was the wrong size and I couldn’t return”

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Posted 4 years ago

“So glad I always check out a companies reviews, before ordering. I will pass.”

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Posted 4 years ago

Shein is rated 1.9 based on 1,636 reviews