Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,636 Reviews

20 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“YOU GUYS ARE TOOOOOOOOOOOO EXPENCIE AND I COULD GO TO ROWME FOR THE EXACTE CLOTHES FOR THE EXACTE PRICE GO CHEAPER.”

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Posted 4 years ago

“The site has unfortunately allowed inappropriate content in the reviews of children’s clothing. It was posted back in January! It’s disgusting and should have been flagged and removed! It’s sexual and voyeuristic.”

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Posted 4 years ago

“I ordered something from SHEIN 02 March 2021 with Express shipping. And it said that it will reach to address 11-12 March 2021.I paid extra cost for express shipping. So far,The order is till processing and I contacted with customer service they said that it will reached me within 8-9 days. It means 17-18 March 2021. This is really bad experience for me that I’ve ever encountered in online shopping.The shipping process is terrible”

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Posted 4 years ago

“Honestly the reviews are fake on SHEIN like everything can’t be rated 4.8-5 stars. I posted many 1 star reviews and they never went through they just discard them and you can’t write a review afterwards again. It’s all a scam. But as soon as I write a 5 a star review (I always write 5 stars for the free gifts) it goes thru!! Also SHIEN supports child labor and does not pay their workers over time. Also all the high reviews here are FAKE! You can tell by the names and some are anymous and funny how they are the ones that are rated high”

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Posted 4 years ago

“If they treat their workers as bad as their clients, they should be closed immediately. I ordered many times on Shein in the past 3 months,at last the customer service is not reachable, they didnt send me for the second time a skirt (wskirt07200821688 size S that I ordered again after not receiving, I have no idea if they will send it separatly or it is simply not available but I paid for it, no answers received from the multiple mails to the service and euroservice mail ), other items are different from the descriptions or damaged. It seems impossible that the quality is so bad considering that the retail price written of each items is around 20 euro(same price of good quality items is normal stores).I dont take things personally and I was very optimistic, I thought it can happen that something can be damaged, the worse was the last order, it came totally squashed the shoe box was half destroyed and THERE WAS BLOOD dried on the box IN THE MIDDLE OF THE CLOTHES, I was disgusted. I will never ordered anymore. In the past I contacted the custumer service and then they stop answering, I ASKED TO STOP SENDING ADS AND TO CANCEL MY DATAS without any answer even from datas office(arent they privacy experts and datas protection masters), luckily I used paypal surely many other clients have had even worst experience overall it seems a scam website for the AWFUL LOGISTIC I received plastic bags packages instead of boxes, with big cuts, with holes,at the same time I had many ok clothes expecially winter loungewear was perfect(I thought it was normal to have some bad items shopping online, that is way I kept hoping they would care more keeping ordering) but the quality of some items is so so bad, some items were not sent, some were rusty, wrong items sent, the electical tools were not functioning, I received refunds of few euro or partial refunds AFTER WEEKS of complaining, shein treat clients with indifference and I got really upset that they work like that,I think is not worthy to shop on this aliexpress quality shops. buttons were missing or fallen out, stiching on top are worse than the cloth for cleaning the floor. FEW ITEMS LOOK OK, returning is very difficult, because covid has made impossible go out normally. I just used Shein because I liked the interaction within the community of shoppers and it was practical for its very precise measure, it gets JUST WORSE, you spend hours trying to read descriptions double thinking about sizes, and trying to guess if it might be a safe purchase,trying to write to the customer service that write you back half in Swedish and you cant translate it with google translate.. I will never buy anymore.IT IS A WASTE OF TIME, MONEY and WORST SHOPPING EXPERIENCE EVER.The site looks amazing, the games and contests are addictive, the pictures are very alluring, the influencers are super exciting but it is not that what you want to wear, supermarket clothes are made with more craftmanship.”

Helpful Report

Posted 4 years ago

“Very low quality, will make you look cheap. Avoid buying there!! Very disappointed.”

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Posted 4 years ago

“Shein shipped my package with this new company called Antepackage. It is by far the worst experience ever. More than 1 month and my package still isn't here. hey provided me the company's info. The company doesn't not even have a valid website that would load nor do they even have voicemail to leave a message. Highly unprofessional. I would not recommend anything to do with this is this is the kind of shipping company they use”

Helpful Report

Posted 4 years ago

“Placed an order with SHEIN on 16 Feb 2021. Buffalo Logistics sent me a sms yesterday 03 March 2021 regarding a customs payment which I made. I received my parcel in Durban today. I’m so happy with the prompt service and the clothes are of good quality.”

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Posted 4 years ago

“Good quality, free delivery in South Africa within 9 days!”

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Posted 4 years ago

“The return policy is designed to benefit the seller and not the buyer. I was asked to bear the shipping fee of $24 for returning the items worth $50!! I ordered 6 items of the same size and 3 ,of them was perfect fit. But the rest was tight and totally different from the illustrated pic.”

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Posted 4 years ago

“1st of all I got the wrong size hoodie , the dresses are very pretty , I wore 1 for the 1st time today and it ripped down the side cos it’s paper thin, I hope my other 1 rip the 1st time I wear it”

Helpful Report

Posted 4 years ago

“Shein is a scam no one should buy from them they are running scam big time I place order over $70 worth of items I started tracking my package until it’s sat out of delivery and the say it has bn delivered which is not true I was home the entire day I went outside the moment it’s if delivered nothing was there. They are running big time scam beware it’s big scam”

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Posted 4 years ago

“Got scammed out of a purchase that I never received and when I contacted them they said just wait 4-7 days I already waited this is the second time package has been delayed shein is a scam period”

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Posted 4 years ago

“LET ME TELL YOU WHAT IS GOING WRONG WITH SHEINS THIS VERY MINUTE! THEIR RETURNS ARE HELL ON EARTH. I'VE BEEN TRYING FOR DAYS TO GET MY FREE RETURN LABEL, AND HAVE JUMPED THROUGH ALL THE HOOPS, WHICH NUMBER 8 BY THE WAY, SO FAR, AND NO RETURN LABEL TO PRINT. I CAN'T STAND CROOKS LIKE THIS. YOU TRY TO GIVE THEM FAIR MONEY FOR FAIR VALUE BUT NOPE, THEY'RE OUT TO TAKE YOUR MONEY AND LAUGH WHILE YOU SPEND HOURS AND HOURS TRYING TO GET THEM TO FOLLOW UP POSITIVELY WITH THEIR PROMISES.”

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Posted 4 years ago

“It is my first order from Shein and it would be my last time! They are really disappointed me. Before purchasing their return policy said we can return all our purchases but now when I want to return them they say: Sorry this order is not eligible for returns How is it possible! The return label even sent to me but the return label was not working and when I followed up, they said sorry this order is not eligible for returns. It is like cheating. I am really angry and dissatisfied with their service. Their material is very cheap and very bad shape. I hate all of my purchases and I never recommend anyone to buy from this site.”

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Posted 4 years ago

“SO CHEAP! I only buy shein now because it is so cheap and they have so many varieties of clothing and many different styles. Yes, the quality is not the best but for the price, the quality is really good.”

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Posted 4 years ago

“I have ordered form Shein and they have delivered to near convince store. The store people refused and said that they haven't got the parcel but I have got an email from Shein that parcel has been delivered. I have sent so many emails to Shein but haven't got a single response. Very poor customer Service. I want my money back.”

Helpful Report

Posted 4 years ago

“I honestly don’t understand bad reviews. It must be scam or competition. I ordered from shein many times. Awesome quality for the price. I always got my order under two weeks. The refunds/ return is easy and free if it’s under a certain weight and if its the first time for the order. By example Let say you order 3 times, for each order it’s free for one return under a certain weight. I returned items from one order and got my money back(choice of credit card or shein wallet) under one week. Also one time a belt was missing of a dress and they offered me to refund me half the cost of the dress or to exchange my dress. And through my the short process (24 hours), the person I was talking with by email was really kind and respectful.”

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Posted 4 years ago

“Wow, these reviews though! 😳 I've ordered from Shein multiple times. I absolutely love them! I've ordered clothes, bedding and even eating bowls. In regards to clothing and accessories, i.e. bags and shoes, sometimes the sizing is off. But one should ALWAYS look at reviews to decipher what may or may not work for him/her. Sometimes, the quality of clothing may be subpar. However, in my experience, most items I've purchased have been inexpensive and decent quality. There is a higher end version/category of the website. I believe it's called MOTF for anyone who is interested. Shipping is pretty fast. Sometimes, items may take a while to arrive to me based on the company delivering my items. I've found the USPS takes longer than say, DHL. Great thing is that I usually get my goodies in about 2 weeks or less. You get points for shopping with the company and reviewing and even confirming that you've received your items! Those points can be used for future purchases. :) The site is navigable. It may be overwhelming because of the large amount of inventory the site has available. -So take time to look when you are able to do so. I often have found myself impulse buying when I see a couple of cute things, and then finding more cute things after I've placed my orders. Lol 🤦🏾‍♀️ If you are uncertain of whether or not you should purchase from the website, start off small. Rome wasn't built in a day, and your trust for any new company may not be either...The company offers low-priced items as it is. However, on a daily basis, they offer a "flash sale". Clothing for men, women and children are offered at insanely low prices. A lot of the clothes are beautiful! I'm always excited to see unique items as low as $3.90 or so. It's simply amazing. I love Shein. I should be an enthusiast. Lol Happy shopping!!! 💓”

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Posted 4 years ago

“I placed 3 orders and they all arrived within 3 weeks to South America. All very good products and true to size. Well packaged and quality. My 4th order (largest -19 items) was sent at the end of Dec and has been "stuck" with the Delivery service for over a month. I followed thru with Shein, and asked me to wait a few weeks (a couple of times). After waiting 1.5 months, I decided to cancel the order. I was refunded immediately to my chosen account. Overall, happy with this company.”

Helpful Report

Posted 4 years ago

Shein is rated 1.9 based on 1,636 reviews